Cathy A Bqv
map-marker Rostov-On-Don, Southern Federal District

Lost account #

Could not get an answer. No questions answered. Still no help. Wasted 35 minutes and then it was too late to order.
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Loss:
$1
Cons:
  • Pain in my backside

Preferred solution: My account # and password

Nichole A Vez

Didn’t get my full order

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I did not get both of my chips with my order and I am not happy I would like a refund I paid $30 and I got two sandwiches
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Loss:
$5

Preferred solution: Price reduction

Evett Oyi
map-marker Racine, Wisconsin

Cancel my order

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I cant get them to answer my call cancel my order cancel my order cancel my order this is so frustrating cancel
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User's recommendation: Don’t use DoorDash

Janet W Uon

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Verified Reviewer

Refund ASAP

Yesterday I placed a order for groceries at Hayvey's grocery store in in Fitzgerald Georgia. I called because my order was $196 but my card was charged 235. In the process of talking to customer service representative he on his own cancelled my order. I spoke to someone that assured me it would be credited in 24 hours. Well I spoke to someone today and they told me they are not refunding me at all because due to their incompetent dasher they had given me refunds before. I never received anything they just took my money because I didn't pass something on refund policy.o n
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Loss:
$235
Pros:
  • No resolve
Cons:
  • Not having to go out

Preferred solution: Full refund

User's recommendation: Don't use them.

Jonathan L Wjz

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Verified Reviewer

Never got our food

I never got my food I need my money back on my card I waited and it never came I am so mad and my girl is too
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Loss:
$60
Pros:
  • Idk
Cons:
  • I never got my food

Preferred solution: Full refund

Janice N Nqg

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Verified Reviewer
| map-marker Taylor, Michigan

Missing Items in Order/Unable to Resolve Speaking with Customer Service

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I placed a lunch order today and items were missing. I called Customer Service who was unwilling to issue a credit or have the order replaced.

Three of the four items ordered were not delivered. In addition, the food was very salty and I could not eat it as I have high blood pressure. It is absolutely ridiculous to expect a customer to pay for items not received.

I've been on hold over 30 minutes waiting to speak with a supervisor. I have told again that a supervisor is not available.

I am currently cancelling my DoorDash pass and will be contacting my financial institution to dispute the charges. I will also be leaving a unfavorable review on your website it I am able to do so.

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Pros:
  • Convenience
Cons:
  • Customer service

Preferred solution: Price reduction

Elaine B Qxz

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Verified Reviewer
| map-marker Ashland, Massachusetts

Delivery issues 4 calls to Customer Service still having issues.

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Updated by user Jul 27, 2022

There is a discussion group I belong to and this issue is not just with me. One woman was given a photo of where it was left, not her house, not her neighborhood. She actually posted the photo so if someone knew the house she could address with the company and the...

Updated by user Jul 27, 2022

Never heard from the company. Last I spoke to their Customer Service it was to be relayed to a group that reviews issues brought to their attention.

Their delivery people were saying the food was delivered. When I asked for a photo of where it was delivered, none...

Original review Jun 26, 2022
Hello,
I own a house located at 126 Cordaville Road Ashland MA 01721. I have been informed by 2 Dashers that your GPS system is what they are told they "MUST" go by and that it can be glitchy (their words). But if the house located by the GPS has the incorrect number they must leave it per their manager, as that is what the GPS found. The numbering system in my town has gaps and for some reason GPS systems get glitchy.
On the south side we have:...106, 110, 118, 124, "126", 130, Endicott St, 140
...House Colors: Grey, Beige, Beige, Brick, Green, Grey...White
...Split, R_Ranch, Ranch, Colonial, Contemporary, Ranch, Ranch
On the north side we have: Fox Hill, Wet Land, 119, 123, 127, Wet Land, Hunters Ln, Open Lot
...White, Grey, Yellow...
...Split, Gambrel, Gambrel...
Ashland MA has many issues with the cell towers in the area, due to the placement of the towers and the various 3G-5G status, and the hills and valleys. I now ask if the restaurant uses Door dash and if they do I go elsewhere, except for one Mediterranean restaurant, if my delivery does not come to my home, I have the owner's cell number.
What prompted my e-mail is after the 4 calls to Door Dash Customer Service. All pleasant people but it ends with the same BS we will review your issues with the managers. Well, your managers DO NOT GIVE A RATS *** if they did I would have received a call inquiring about the issue.
Today I had a delivery from Walmart made by Door Dash and they found my house however delivered not to the door that humans live at but to my neighbor's storage door!!!
In your address system could you please add 126 Cordaville Road MAKE ALL DELIVERY's TO DOOR @ GARAGE.
When your company can find my house they leave the food at the door closest to the road which is a storage room, belonging to my neighbor. The 126 is in big black letters on the garage, yet my tenant's food has been left across the street at 127 BENEATH that home's 127. In this case, the young man said that was the house on his GPS, yet the address on the delivery slip clearly stated 126 and the house number 127!!!
Please have someone contact me!!
Elaine Bailey
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Preferred solution: A Call!

User's recommendation: Use other delivery companies

Dezirae Ghx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Muskegon, Michigan

Food was missing

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DoorDash - Food was missing
DoorDash - Food was missing - Image 2
DoorDash - Food was missing - Image 3
My dasher Heaven was rude for one she didnt hand me my food and food wasnt in there when I told her she got smart and disrespectful.
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Loss:
$21
Cons:
  • Orders not double checked by restaurants

Preferred solution: Full refund

Anonymous
map-marker Pleasant Grove, Utah

Garbage Service from extensive experience

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Late food, bad CS, no refunds, bad discounts on misdelivered food equating to far less than DD fees, many no show deliveries with 3-5 business day bank holds, bad delivery drivers, about 50% accuracy rate in non missing items, late orders or non delivery.
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User's recommendation: Just Don't.

Jenkins Myj

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Verified Reviewer
| map-marker Willingboro, New Jersey

Did not get my order

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So door dash is horrible its only about $50 dollars I lost but its the point did not get my order door dash refused to give me my money back so Im going through my card company to stop pay they suck an thats an understatement they said they cant refund me but will take my issues as feedback dont use them they should go bankrupt how can you operate a company in the USA like this
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User's recommendation: No way never ever!!!!!!

Cherilynn Lbg
map-marker Olathe, Kansas

Why my ID cannot be scanned

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Everytime I order alcohol. The delivery driver cannot scan my ID. And that is not something you or I want.
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Anonymous
map-marker Albany, New York

Scam Delivery

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I watched Kaycee, the delivery person, put a brown paperbag on our front step and walk away. He parked across the street which was suspect.

I knew immediately this was not our order since it comes in a plastic bag with the restaurants name on it. I went out and said this isn't our order. He asks did you order from said restaurant, I said yes, he then pulls our order out of his backseat. I gave him his paper bag back that had old looking fries and something wrapped in foil.

This is the 2nd time in 2 months these loser delivery ppl have pulled this crap.

Done with this company. Try hiring ppl who want to work instead of rip off *** criminals.

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Anonymous
map-marker Monroeville, Pennsylvania

Instead of giving me 2.12 back they took 2.12 from my accouny

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Paid for 2 biscuits. I am owed money. Did not get a receipt. My name is Betty Geitnerblah blah blah nlah nlah.
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User's recommendation: Pay sttention to order

Andrea P Xxt

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Verified Reviewer
| map-marker De Pere, Wisconsin

Underage Delivery

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My teen daughter is having friends Doordash her junk food. It's very concerning. I'd like my address to be inaccessible by Doordash services.
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Henry G Jbh

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Verified Reviewer
| map-marker Tampa, Florida

Order

DoorDash - Order
I ordered it said something went wrong try again I did 3 times now Im charged 3 times I want a full refund not a credit
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Loss:
$45
Pros:
  • No pros only cons

Preferred solution: Full refund

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