Anonymous
map-marker Hermitage, Tennessee

Reactivate my account

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Charge was placed on my account in California. I didn’t make it. My account was deactivated. DoorDash did reconcile the issue. Today I had my account reactivated. I tried to place an order but my card was declined. I added a new order it was declined. I called to find out why. I was on hold for 10 minutes then was disconnected. I called back and had to explain all over again. Then was told the special department was closed and my issue couldn’t be resolved. I’m at a hotel. I’m hungry. So I want my account deleted. I will use another company app to order.
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Anonymous
map-marker Deland, Florida

Problem placing order and can’t reach anyone for help

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It’s impossible to speak with someone if you have a problem!
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Reason of review:
Order processing issue
Kynzlee Lqh
map-marker San Pablo, California

Canceled pass last month. Got charged again

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Mistake in their part.Doordash
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Reason of review:
Problems with payment
Anonymous
map-marker Dallas, Texas

Horrible Customer Service

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Scammers allow drivers to eat your food in not deliver and customer service don’t care and will not provide credit or refund will never spend my hard earn money on them again with this company
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Loss:
$14
Reason of review:
Poor customer service

Preferred solution: Full refund

Oneda Mtg
map-marker Saint Louis, Missouri

Person at restaurant and they saying it decline but my card was chargerd

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He stated he will fix the problem
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Reason of review:
Problem with delivery

Preferred solution: Price reduction

Sravya Izn
map-marker Somerville, Massachusetts

Nobody came to pickup the ordered food

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Wait time more then 30 min No refund Rech me at 978473****
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Loss:
$32
Reason of review:
Poor customer service

Preferred solution: Full refund

Porfirio Bee

My order didnt arrive

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My order haven’t been delivered and unable to call customer service
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Loss:
$30
Pros:
  • Polite dashers
Cons:
  • Delivery - it has always sucked
Reason of review:
Problem with delivery

Preferred solution: Full refund

Charlcie Mhf
map-marker Memphis, Tennessee

Very dissatisfied customer

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I ordered 41.06 worth of food from hooters and never received the order. But most of all the deliverer had no remorse or passion for the company. Unacceptable!!! Wtf
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Reason of review:
Poor customer service

Preferred solution: Full refund

Arminta Wiy
map-marker Fort Myers, Florida

Forgot my salad

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I called corporate they were of no use every time I order through doordash something is always missing or I get the wrong food last time I order from them and if I ordered about six times from them
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Cons:
  • Should have been picked up over an hour a go
  • Inaccessible customer service
  • Charged even though order is canceled
Reason of review:
Problem with delivery

Preferred solution: Full refund

Caleigh Xzy
map-marker Sacramento, California

Customer service issue

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Ive been hung up on 3 times now. I have missing food along with now the rest of my food is cold because ive been dealing with this issue. This IS NOT the first time. Ive asked to speak with a manager and then told they dont have any direct contact for one and then they hang up on me. I want a full refund for my order and then im uninstalling this stupid service.
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Loss:
$37
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

In the deliverers we can see the tips of all deliveries before accepting !!! Want fast food? Of a worthy tip.

Dawn J Sim

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Verified Reviewer

TERRIBLE

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I have ordered 5 times & will no longer order. Once was an hour and a half late they offered a $5 credit after that ridiculous wait. Another time I was missing food, today which is my last time ordering, 2 milshakes an hour late, completed melted & only full 3/4 of the way up. I have ordered from Amazon for years with no problem & will continue to do that.
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Loss:
$9
Cons:
  • Incomplete refund for their complete screwup
Reason of review:
Problem with delivery

Preferred solution: Full refund

Mirza Sgx
map-marker New Orleans, Louisiana

Did not get food

Text said dasher is approaching, waited at door and never got food.
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Loss:
$55
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Paula Tou
map-marker Plano, Texas

Error in order

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Wrong item was sent in order. Received credit for the item.
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Felton Ocr
map-marker Fairfield, California

Order issue

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I ordered ice cream and my order now says the dasher is going to deliver an order before mine???
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Reason of review:
Order processing issue
Nellene Bfe
map-marker Maple, Ontario

My food never showed up can’t through on the phone my visa was chargef

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Never received info on cell my my visa was charged no food yey
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Loss:
$49
Reason of review:
Poor customer service

Preferred solution: Full refund

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