Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
Did not receive food
The service sucked. I ordered at 9:00pm the restaurant was approximately 15 miles away. WE NEVER RECEIVED OUR FOOD. I WILL NOT USE DOORDASH AGAIN. THEY DIDNT EVEN OFFER US A FREE MEAL. The order was approximately $53.
User's recommendation: Use another delivery service.
1 comment
ID
Location
Slidell, Louisiana
New Reviewer
Either my delivery is late. Or it's left on the ground. Even when instructed to place in my hand. I've had to call about the same issues. And nothing's changed! I'm actually sitting here waiting for my order. It was supposed to be delivered an hour ago! User's...
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2 comments
PissedConsumer2115275
#2115275
It’s dropped off at your door because we’re in a pandemic! And you are probably not getting your order on time because you don’t tip
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ID
Location
Gainesville, Florida
Cons
- Dashers are not reliable
- Drivers are extremely unreliable and unprofessional
Preferred solution
Deliver product or service ordered
Horrible
I spent $200 dollars ordering from Ruth Chris through door dash and $50 worth of my order is missing. I called Ruth Chris and they want to replace the order but DoorDash is unresponsive. I tipped $22 dollars to the dasher and what a waste.
User's recommendation: Do not use.
1 comment
ID
Location
Birmingham, Alabama
New Reviewer
Didnt bring full order . Called him immediately after he delivered when my son brought me the bag after he gave him ain not only $10 cash tip but a five dollar and 50 Cent tip on a card he didnt even have the audacity to answer his phone to bring the rest of the order...
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ID
Location
Fontana, California
Loss
$70
Preferred solution
Let the company propose a solution
New Reviewer
Wrong order
My order was completely wrong on the burgers and I had gotten know straw it was not the dashers fault at all
ID
Location
Erie, Pennsylvania
New Reviewer
Cold food instructions not followed
My good was delivered no knock per instructions no picture confirmation so food got left/cold. Asked for no onions and burger had onions no straw for drink.
1 comment
ID
Location
Livermore, California
Preferred solution
Full refund
New Reviewer
Bad customer service
I received an email today for 25% off my next 2 orders and the coupon wasnt working at the checkout. I called twice and had to speak to three different people to get to solving my issue. I waited 20 minutes and then just ended the call. I dont know whats so confusing for them to just give me the coupon code that I received from them.
ID
Location
Sewell, New Jersey
Pros
- Easy
Preferred solution
The coupon codes that I received through my email
New Reviewer
A driver threatened to shoot me when I got off of work and waited in the parking lot to do so
I had to call police on a driver he is to not return to my store he waited for the manger outside and threatened me and my staff. He didnt want to understand that due to Covid the lobby is closed. He walked up to the drive thru window twice Anna drive around the restaurant several times yelling threats and stopped my line. Both times I was in fear for my life he was very threatening and yelling at me that he was going to see me when I got off. He proceeded to wait in the parking lot making gun gestures and threats as I worked the drive thru. Im looking to press charges and have him fully banned from my location 425 ponce de Leon. He is a SERIOUS SAFETY PROBLEM.
User's recommendation: He should not be a door dash driver any longer. It’s not safe for him to pick up food.
ID
Location
Marietta, Georgia
Pros
- Non
Cons
- Your service
- Staff
Preferred solution
Let the company propose a solution
New Reviewer
Disgusted
They canceled my entire order that was going to a friend and offered no substitutions. I placed the order 5 hours early to avoid any complications AND texted the driver!!! NEVER AGAIN!!!!
User's recommendation: Don’t use them!!
ID
Location
Palm Beach Gardens, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerDoor dash doesn't care about it's consumers
I ordered food through door dash and when the driver was arriving instead of calling she didn't even try to communicate stating she was unable to find my address. I received the pic that they take when they deliver and it was the parking lot of my apartment. And there was no food in the pic. I called her she hung up. I went to look for my food and it was thrown next to the dumpster. I called cust see and they said thank you for telling us but we can't refund your order due to policy.
ID
Cons
- Unpublished customercare phone number
- Poor quality food delivered
- Not giving a full refund
Preferred solution
Deliver product or service ordered
New Reviewer
Incorrect order
We ordered a sheet pizza with pepperoni and received a sheet pizza with just cheese although we were charge for an extra toppings
User's recommendation: You should be able to call the actual restaurant and modify your order.
ID
Location
Lancaster, New York
Loss
$3
Preferred solution
Price reduction
Order issue
Never received my refund. *** service!!! Will never use again!!!!! $60 down the drain. Horrible customer service. Horrible service period!
User's recommendation: DO NOT USE THIS SERVICE.
ID
Location
Fort Lauderdale, Florida
New Reviewer
Wrong order
Got the wrong order try to wave the driver down didnt see me I ordered a breakfast pizza and I was left pepperoni and sausage pizzas
ID
Location
Wood River, Illinois
Cons
- Wrong order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
DoorDash's support wrongfully unassigned an order that I was delivering. Then told me to go ahead and put it at the customers' door, even though I couldn't complete it on my end because it was taken away. Then told me I would not be paid for my delivery. I called...
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ID
Location
Belton, Missouri
Loss
$7
Preferred solution
Payment for my delivery
My account is disconnected,need to reactivated my account
That was an error about my disconnection . The restaurant was closed. I couldnt take the delivery. And the customer was complaining about that DoorDash deactivated my account. So please reactivated everything for me. Thanks
User's recommendation: Reactivated my account.
ID
Location
Boston, Massachusetts
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You would have to call and ask for the escalation department. That happened to me and I found this website with a number to call them and I spoke to a manager they credited everything I had ordered. Customer service won't usually help if you have already obtained a credit in the past but they have to you just need to speak to escalations department.