State: Arizona Product: Doordash Customer Care Clear all filters (31 of 2565 reviews match)
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DoorDash in Mesa, Arizona - Reporting to corporate

1.0
Details
I will be writing a very lengthy letter to corporate headquarters. Although considering how i was spoken to and treated i highly doubt it would matter. My order NEVER showed up yet i was charged the full amount. When i called to complain i was told i wouldnt be refunded due to my account history. By account history i asked , "do you mean me paying money and then food is never delivered so i complain and ask for a refund?" At which time the lady on the phone tells me they cant assist me any more. $25 dollars taken out of my account and NO FOOD delievered. TERRIBLE CUSTOMER SERVICE. THIEF'S! Wish i could get a hold of someone from corporate. Ill tell everyone i know about this experience and hopefully prevent them from having the same issue.
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Review
#1627238 Review #1627238 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund

DoorDash in Phoenix, Arizona - Refund money

She helped a lot thanks bye
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Review
#1568634 Review #1568634 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DoorDash in Mesa, Arizona - Cancel order

I tried cancelling right after I placed order and it wouldn’t let me. I tried calling and no answer. Dasher said to call. I asked dasher to cancel on her end with restaurant and she said okay- in text. Please refund for the order of red lobster.
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Review
#1566853 Review #1566853 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • No way to quickly contact then
Reason of review
Not as described/ advertised
Preferred solution
Full refund

DoorDash in Phoenix, Arizona - Cancel order

5.0
Details
Very well, got a refund so I am happy!
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Review
#1565560 Review #1565560 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DoorDash in Kingman, Arizona - Says to contact for eta delivery

1.0
Details
Nobody answered. Have been trying to contact support for the last 40 minutes
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Review
#1513444 Review #1513444 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in Tucson, Arizona - No food and, so far, no refund.

Last night I ordered from Door Dash. After almost an hour, my order was cancelled and I was told it would take 5-7 business days to get my money back. I tried contacting their customer service, but they did nothing and their explanation for the cancellation was very unclear. So, no food and, so far, no refund. I hope to get the money back eventually, but the service has been terrible.
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Review
#1490882 Review #1490882 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment

DoorDash in Phoenix, Arizona - Nobody answer the phone

Call hang up on me
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Review
#1471930 Review #1471930 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service
1.3
Details
Door Dash placed a $250.00 order through my work for the next day. A driver showed up 5 minutes later to pick it up. We had to inform the dasher that the delivery was for the next day. Next day comes, no one from Door Dash shows up to deliver the food. The customer...
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1 comment
Anonymous
#1631172

Laziest concept I've ever heard of. I had to have someone explain it to me but I'm still impressed at the laziness of it all.

Supplier, driver, customer ; all lazy. And for money !

Review
#1450099 Review #1450099 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Having to do your job for you
Reason of review
Multiple issues: Poor customer sevice, problem with delivery, order processing issue, problems with payment
Preferred solution
Compensate me for doing your job for you
Tags
  • No Food
  • Food Issues

DoorDash in Scottsdale, Arizona - They are great

4.6
Details
I cant say nothing bad about csr's. They have help me. However trying to get a hold of them waa hard.
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Review
#1449058 Review #1449058 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in Casa Grande, Arizona - Posted customer

1.0
Details
Wont let me pay with debit card on my account and i had my account pulled up with all my info and card info saved that o have used multiple times and it wont let me change method of payment from my old/stolen debit car dto the new one that i have previously used. Then your CSR hung up on me after i asked for a manager cuz he first off coulbt get my ph# right and spoke broken english. I just want to order food. Id go to geub hub but what my husband qnd i want goes thru you. I will be also filing a complaint with the reateraumt sue to my cousin works there and is very good friends with the owner for the past 10 years. I expect a call back at 4802415594.
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Review
#1441697 Review #1441697 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment