State: Arizona Product: Doordash Delivery Service Clear all filters (54 of 5815 reviews match)
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DOORDASH in Glendale, Arizona - Messed up order

3.4
Details
It took nearly 3 hours to receive our food. Our steaks were burnt, and our food was all cold.
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Review
#1368460 Review #1368460 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
2.3
Details
Dasher marked my food delivered, but at the wrong address about four miles away. Chatted with customer service. They apologize. Don't know what happened. Food has been "given away to the nearest homeless person." They will credit me the amount I spent on food and fees.
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Review
#1363965 Review #1363965 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Never got my food
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Customer service lacking

DOORDASH in Tucson, Arizona - Order

1.3
Details
Order keeps being pushed back becuase dasher is still on their way to the restaurant. So I get $67 worth of cold food. I dont understand why the order couldn't be picked up by another dasher. Bad customer service, this is the second time this has happened. Last time it was more than 2 hours delayed so they cancelled my order and gave me $10 to eat somewhere else 3 hours after my initial order.
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Review
#1356614 Review #1356614 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
1.0
Details
2 drivers one order, NEITHER ONE OF THEM ARRIVED.............supposedly they gave a credit to the debit card........yah but where did the food go??? the driver ate it i am sure both drivers split the food. It is very sad that this company are giving the restaurants bad...
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Review
#1331620 Review #1331620 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
2.0
Details
First round we were waiting and waiting and finally we had an online chat with customer service (no phone number provided) just to come find out that the driver was all along sitting in the parkin lot and then apparently left with our food in hand. So second round....
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1 comment
Anonymous
#1662071

Normally it's not the dasher that causes the delay...it's the restaurant!

Review
#1148524 Review #1148524 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.0
Details
Placed order via Doordash for pizza that was supposed to be delivered in ~45 minutes. Doordash confirmed order was received and would have the pizza delivered on time. I received a phone call 30 minutes later from the Doordash driver saying the order was not received...
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Review
#1026451 Review #1026451 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Nice delivery guy
Cons
  • Order errors without notification
  • Deceptive business practices
  • Did not receive order
Reason of review
Order processing issue
Loss
$50
Preferred solution
Full refund
Tags
  • Unreliable Delivery
  • No Food

Doordash Delivery Service Review

1.2
Details
I made this order at around 10:30 am to make sure it was delivered early as possible since it was for my kids before they left for school. But instead it was delivered at 12:40 pm and this is the second time it's occurred for the last two times I've used door dash. I've lost confidence in door dash and may not order again for a long time or ever. Very disappointed
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Review
#944182 Review #944182 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
1.0
Details
Ordered from DoorDash in Arizona. They charged my card. Received a text 2HOURS later that the driver couldn't find my house. Food was never delivered. They took my $30 and I was never refunded!! They don't have an 800 number. I emailed their customer service and never...
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1 comment
Anonymous
#1222147

They usually answer this number. Call 1-855-973-1040 then press 1.

If you still can't get in touch then I would post to their facebook page.

OMG, this makes you type more so I'm just going to type letters now...a e i o u a b c d e f g

Review
#929255 Review #929255 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Doordash - Delivery Service Review from Tempe, Arizona

1.8
Details
App told me my card was declined use another so I did. Looked at bank statement for both cards online and both cards were charged. After trying to get their chat app to connect for an hour, finally entered chat room and got the "an agent will be with you soon" auto message. After waiting another 45 mins agent joined. I had to send screen shots of my bank statement to prove the issue as apparently their system isn't sophisticated enough to tell when they've double charged for the same order. Someone called me said he'd look into it and call me back so still waiting. In the meantime the delivery driver contacted me that he's in my complex to come outside he's lost. I tell him the building number, another 10 mins go by. I call him, he says he's in the parking lot, I direct him to my place, finally get my food which is bruschetta that I paid nearly 30 dollars for and now soggy and gross 20 minutes after first being contacted by the driver that he's at my place. Never again.
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Review
#920765 Review #920765 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service

Doordash Delivery Service Review

Absolute trash. Overpriced and worst customer service imaginable.
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Review
#911729 Review #911729 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Pricing issue