Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
0 comments

Place an order on Christmas for lunch for 3 people at a local burger joint only to wait an exorbitant amount of time (1hr+) to get an update the driver was only just then arriving at the restaurant. Meanwhile when I placed the order initially it was a 50min estimated delivery, so we're already 10 minutes beyond that and this was clearly going to be a lengthy wait.

20 min later I get an alert the dasher is no longer at the restaurant waiting for the food, so I attempt to call the dasher direct but of course I get no answer - convenient. 15 min later doordash calls, no apology, poor explanation.

Going back to Caviar/Yelp/etc. Doordash service is awful.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

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