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1.3
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DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!
DoorDash - Deceptive Delivery!

Update by user May 28, 2015

Recently, it has come to my attention that DoorDash employees/founders have been posting 5/5 star ratings on review sites including Google +, The Apple Store, and the Android app site.

DoorDash, led by CEO Tony Xu, is also taking advantage of its workers. The drivers are...

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9 comments
Anonymous
#1187857

Thank you for understanding how we feel as drivers:

I posted this here as a review also on the site:

DoorDash Abuse of Drivers - A response to a pissed customer - The truth about Driving for DoorDash

Drivers are also not allowed to check the containers, they are only allowed to deliver what is given to then and thats it. Second DoorDash is a middle man, with an app service and a call center.

They don't prepare the food, they just provide a service, to deliver the food. They are based in California with a call center that calls in your orders. As a matter of fact most orders are screwed up though the call center first and then at the restaurant second. The driver has nothing to do with that at all.

Most restaurants don't have a clue DoorDash even placed an order because DoorDash uses some very unethical practices, one of them being: listing restaurants which they have no working relationship with or agreement at all in there app.

Two calling in under your name or an assumed name. They don't even want most drivers to say they are from DoorDash if the order is from a non partner restaurant and that just the beginning of the shadiness. Such as price hikes, very little screening most drivers, stealing wages, penalizing drivers for app based malfunctions, ect, ect, ect. The list is very long.

I wont even get into how horrible the Dasher app is for the drivers.

The many issues of missing pay when you only get 5 dollars a delivery and make less that min wage ( for the record we don't get 100% of the tips if you only get one or two order per hour: $5 + 10% tip of a $10 order = $6 per hour less than min wage). The false advertisement of tips when you only get a 1 dollar tip after being told to go 20 miles out the way to pick up a 10 dollar order will take an hour. Even if you are lucky to be in a Zone or market (which aren't many) where you get a base min of $10 + tips it still doesn't happen because they include the tip as part of the base to make it $10 ($5 +$1 tip= $6+$4 extra pay = $10 notice the tip is no longer a tip its calculated as part of the base it should be $11). So in actuality they stole the tip from you.

Plus the fact that the order was never placed or ready when you get there, but yet a driver is supposed to get it to the customer within an hour and its 20 miles back in the other direction across the city, which isn't even in your designated Dash Zone. So if you think you have problems with customer support, get in line.... There are literally hundreds to now thousands of drivers still waiting to hear from support about missing pay, missing hours, and horrible support service and most of all a driver Dasher app so unusable, that a five year old could design one better than (maxdc.co.). Which by the way the app doesn't even include any of the features it claims to help driver.

It all more false claims by DoorDash. There is now a large group of drivers coming out to expose DoorDash for the crooks they really are and banning together for a class action suite. So consider your self lucky your only missing two items and got a coupon.

It's a whole lot better than missing two week worth of wages, from a DoorDash Just google DoorDash Driver Complaints. Employee Complaints or In and Out Burger Sues DoorDash, just for a start.

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Review
#612734 Review #612734 is a subjective opinion of poster.
Reason of review
Pricing issue
Tags
  • dishonest
Resolved
1.7
Details
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery

Update by user Nov 17, 2016

It seems after posting my full experience on this site, BBB, and requesting an update from Tony's e-mail, Alex, gave me a call back about my experience.

In short, Alex refunded my recent lunch that I placed with them. I expected a little more since I did not want to sug...

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3 comments
ShamelessKookaburra857
#1698310

This is a scam. They charged my debit card, never delivered.

I’m out $45 and no food. No one called or anything.

But they sure did charge me in under one minute. Please don’t use this app!!

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Review
#956852 Review #956852 is a subjective opinion of poster.
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.
Featured
1.0
Details
DoorDash - Last minute order cancellation on Christmas Day
DoorDash - Last minute order cancellation on Christmas Day
DoorDash - Last minute order cancellation on Christmas Day
DoorDash - Last minute order cancellation on Christmas Day
I placed a Door Dash order for my Grandma to be delivered on Christmas Day, and it was cancelled by Door Dash 30 minutes before it was to arrive. I was tracking the order on my computer, and it showed that the order was in progress. 30 minutes before the order was to...
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6 comments
Anonymous
#1680563

Lol

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Review
#1432890 Review #1432890 is a subjective opinion of poster.
Cons
  • No advance notice of order cancellation on christmas day
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Doordash Fail
  • Christmas Day Disaster

DoorDash in Covina, California - Food is not eatable

1.0
Details
DoorDash - Food is not eatable
DoorDash - Food is not eatable
DoorDash - Food is not eatable
DoorDash - Food is not eatable
Photos speak for themselves. Burned chicken, spilled soy sauce inside the bag and an open plastic soy sauce container inside
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Review
#1579594 Review #1579594 is a subjective opinion of poster.
Reason of review
Bad quality
1.1
Details
DoorDash - Account Hacked and Horrible Customer Service
DoorDash - Account Hacked and Horrible Customer Service
DoorDash - Account Hacked and Horrible Customer Service
My account was hacked and someone bought $850 worth of food from 8 different restaurants in over 7 states across the country within 1 hour on Sept 26. When I tried to contact DoorDash to notify them of the account being hacked there was no way to get someone on the...
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2 comments
Anonymous
#1623524

Go to the card you want to delete and swipe left and delete the card.

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Review
#1373202 Review #1373202 is a subjective opinion of poster.
Cons
  • Awful customer service
  • Account being hacked
  • Not refunded
Reason of review
Account hacked and cannot delete account or get quick response time from customer service.
Loss
$850
Preferred solution
Let the company propose a solution
Tags
  • UNHELPFUL
  • Customer service lacking
  • lack of response
  • Account Hacked
  • No Refund
  • Fraud Activities
  • Slow Response
  • Hard To Reach
1.2
Details
DoorDash - Horrible delivery service
DoorDash - Horrible delivery service
DoorDash - Horrible delivery service
I place an order for delivery thru the app and cheked the route from the restaurant to my house, it said 40-45 min and that was fine with me, i got a text saying they had picked up my order from the restaurant about 20min after order was placed, and a few minutes later...
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1 comment
Anonymous
#1683285

Im a dd driver, I don’t like taking staked orders, some vendors take longer than others, and I belive this affects the quality of the customers food. Although some orders will appear first the driver app actually manages wich order is delivered first, and its not on the drivers hand, we can’t change the route or it wont allow to finish the delivery; so all the delivery schedule is managed by the app.

it is even hard for the drivers ro reach customer service. I understand your point of view. Lots of error are done by the app or the restaurant, and we end up kn the middle. I don’t do stack orders!

the idea of briging soggy food just discusts me. Also tip cash..

there is no tip transparency on the app. thanks!

Review
#1448948 Review #1448948 is a subjective opinion of poster.
Reason of review
Order processing issue

DoorDash in San Diego, California - Cheap

1.2
Details
DoorDash - Cheap
DoorDash - Cheap
Sandwich is 1/2 the size I’m used to from Wich which. What is going on!?!???!? I want another 2 sandwiches at the Normal size. This is absurd. Calling mission valley which Wich soon.
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Review
#1619109 Review #1619109 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Full refund

DoorDash in Anaheim, California - App is not working for the past 5 days

DoorDash - App is not working for the past 5 days
DoorDash - App is not working for the past 5 days
DoorDash - App is not working for the past 5 days
DoorDash - App is not working for the past 5 days
DoorDash - App is not working for the past 5 days
Im close to hot spots have not gotten any orders and when i want to chat with customer service the chat button is not avaiable.lost orders while taking to customers or door dash customer care.
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Review
#1448629 Review #1448629 is a subjective opinion of poster.
Reason of review
Damaged or defective

DoorDash in San Ramon, California - 2 orders not delivered

DoorDash - 2 orders not delivered
DoorDash - 2 orders not delivered
DoorDash - 2 orders not delivered
I want a reimbursement on the first. It was so cold and I thought it wouldn’t be picked up. The timer ran down and I figured they’d close and my dasher couldn’t get there. So I ordered something else and tried to cancel.
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Review
#1615820 Review #1615820 is a subjective opinion of poster.

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

Latest Question

DoorDash Questions

DoorDash in Long Beach, California - Referral bonus scam

1.0
Details
DoorDash - Referral bonus scam
DoorDash - Referral bonus scam
They informed me that my referral had until May 18th midnight to complete the 200 deliveries, what they did was deactivate the referral on May 17th leaving it just 3 deliveries away from the target and denying the completition as the last 3 deliveries he did today May 18th are not being counted even after saying we have until midnight of today. So it is still may 18th and is not midnight but they already disqualified the bonus.
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Review
#1537440 Review #1537440 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Poor Problem Resolution
  • Driver Disputes
  • Doordash Fail