State: California Product: Doordash Customer Care Clear all filters (239 of 2565 reviews match)
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DoorDash in Turlock, California - Horrible Customer Service

1.0
Details
I had called a couple months ago about a cold meal that took over an hour to get here. I was told they would credit my account. I never got a credit to my account and they say that my email address isn’t the one linked to my account. It is the only email I have ever used or had. They will not tell me where my credits have been placed other than it’s not that email I have provided. So basically the credit is still in their system and hasn’t been used and I can’t access it. To me that is not acceptable.
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Review
#1661047 Review #1661047 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash in Pasadena, California - Customer service

1.0
Details
I waited for over an hour and did not receive my order. I tried to contact customer service and was on hold for 55 minutes when I finally hung up. i tried to cancel my order but could not.
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#1648342 Review #1648342 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Diego, California - Problems

2.1
Details
Order was cancelled. Payment was charged to my account anyways. Refund request was submitted but as is industry standard and public knowledge the funds were held by my financial institution thus making them unavailable to me. If a restaurant is not accepting orders orders should be able to be placed through the app. Glaring flaw in your programming/software design.
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#1648092 Review #1648092 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue

DoorDash in Rohnert Park, California - I can’t schedule orientation

I had order shipped directly to me so I did not have to attend an in person orientation
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Review
#1644310 Review #1644310 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DoorDash in Tracy, California - Dashpass not being canceled when was requested months ago.

1.9
Details
I don't need dashpass any more so asked it to be canceled 4-5 months ago. Last night i got an alert that i was being charged $9.99 from doordash, this is ridiculous, i'm not coming back. i.v been trying to get somebodys attention to resolve this before its to late,i know it is only $9 but it's the principle of it all...
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#1643979 Review #1643979 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash in Santa Cruz, California - New card

5.0
Details
My experience was great and she was very helpful
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Review
#1636029 Review #1636029 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DoorDash in Visalia, California - Red card

4.8
Details
Red card need u get 2 i re appply less howbmuch dk f ghhhhhh
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Review
#1630098 Review #1630098 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash in San Marcos, California - Placed order but restaurant didnt receive order, but i was charged

DoorDash - Placed order but restaurant didnt receive order, but i was charged
Last four of my credit card is 1176 1 hour a go 11am
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Review
#1624261 Review #1624261 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue

DoorDash in San Jose, California - Good customer service.

5.0
Details
My number was added to the special instructions .
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Review
#1622524 Review #1622524 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
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