State: California Product: Doordash Delivery Service Clear all filters (462 of 5425 reviews match)
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DoorDash in Sacramento, California - Food sat on restaurant counter for 39 minutes

Food was supposed to be delivered in 45 minutes (about 7:15 pm). At 7:30, called restaurant Dannette Brick Pub & told us food has been sitting on their counter 30 minutes. Food ice cold, french fries disgusting. Spent $48.00 for extremely poor food & service which I would have sent back had I been in the restaurant.
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Review
#1654202 Review #1654202 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash in Trabuco Canyon, California - No delivery

Tracked the drive with the door dash app until he - Matt - was less than 5 minutes from our home and then he just disappeared from the tracking feature like he was abducted by aliens. 2 minutes later door dash showed the delivery was made. We NEVER received the order. Chatted with door dash and asked for a full refund. Checked my cc statement online this am and it shows door dash is trying to charge my cc for the charge. Called their customer service this am and they tell me it could take 5 to 7 days for the refund to show on my card.
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Review
#1652868 Review #1652868 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash in Corona, California - Merchant closed early

The dasher showed up to pickup the order from the merchant and reached out to me to inform me that the merchant had closed early due to maintenance issues. I then reached out to DoorDash customer service to inquire about a refund since I wasn’t going to be able to eat my dinner and they kindly obliged.
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Review
#1651559 Review #1651559 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Hayward, California - About my order that was incorrect

The Uber driver drop a wrong order
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Review
#1651302 Review #1651302 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Palm Desert, California - Bad service

1.0
Details
We had 2 orders tonight and again had problems my pokehana was nearly one hour late from time promised and the other from Mario's never arrived end up having to get a urber to go pick it myself as I can not drive no text or call i call the restaurant and they said they called door dash 3 times since 5.30pm and I went and picked up at 7.05pm with no explanation this is not the first time with problems.. Angry .. Angry
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Review
#1648422 Review #1648422 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund

Doordash, 2 hrs later! Oxnard, CA, The Habit, Oxnard

1.3
Details
Placed an order with Doordash to The Habit, 5 minutes from home, at 5:48 pm, got confirmation of order at 6:22. By 7 pm still hadn’t received order, called The Habit to see if our order had left, they said they couldn’t talk to us that we would have to wait at least 15 minutes on hold. We then looked online to see if there was any customer service number. Called, wait time was 10-15 minutes—20 minutes later we got a text from doordash 2 hrs later at 7:48 to track order. My husband finally figured how to cancel order & get a refund. If The Habit can’t handle Doordash or any other orders, don’t accept them or call customers that they can’t handle traffic. We’ve never had an issue with Uber Eats & we will never use Doordash again. Doordash said it will take up to 5 days for our refund. They need to change their name to Doorslowlybutsurely
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Review
#1648386 Review #1648386 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Oceanside, California - Delivery issue

The order was placed around 6pm, I watched the app, it took a really long time to get an update. Finally after more than an hour it said the order was received, then picked up (arriving in13-15 minutes, then 3-5 minutes, then 0-2 minutes). Still nothing. I called the restaurant, the guy said they just received the order 3 minutes ago, then an hour later a very nice guy arrived with our cold soggy disgusting food that was thrown in the garbage. I expected a full refund. This was terrible service. (Delivery guy was very nice).
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Review
#1648373 Review #1648373 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Union City, California - Order not delivered

1.0
Details
It’s been two hours and I am still waiting on my order. Ordered it for an early dinner but it seems like it’s going to be a midnight feast.
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Review
#1648337 Review #1648337 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Sacramento, California - No delivery No answer on the phone

1.0
Details
My food was ordered at 5:55 it is now 7:40. I’ve been on hold trying to call Doordash for 36 minutes. They already took my money and won’t let me cancel the order. According to the app, my food should have been delivered an hour ago. I am so pissed off
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Review
#1648316 Review #1648316 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in Los Angeles, California - No status is given in order due at 7:12

1.0
Details
Order was supposed to be here at 7:12, not status on their stays bar since order placed. It’s now 7:20
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Review
#1648300 Review #1648300 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue