State: California City: Newport Beach Product: Doordash Delivery Service Clear all filters (10 of 5425 reviews match)
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DoorDash in Newport Beach, California - Order not correct

1.0
Details
I could not get either the restaurant or DoorDash customer service to pickup after lengthy holds, so I was unable to correct my order. I therefore had to place a second order and be charged two delivery fees, as well as wait an extended time to receive my complete order. I ask that the second delivery fee be waived.
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Review
#1397348 Review #1397348 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
1.0
Details
Doordash conveniently failed to remove them and the full menu is still available for you to order if you have nostalgia... The problem is that the drivers, after going out there to pick up the order, lied, so they can get paid for the trip. They completed the order...
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Review
#1228421 Review #1228421 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$37
Preferred solution
Full refund

DoorDash in Newport Beach, California - Worst expieremce ever

1.0
Details
I havent recived my order was supposed to be here at 12:31. I can see the driver being lost or something.
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Review
#1217496 Review #1217496 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
1.0
Details
Order a burrito and soft taco with free delivery. Driver calls that order is now being placed (delivery time) No problem. Then I get a call that it's going to be a 5.00 charge. I said cancel because I can get a large p izza for less. 1 hr later order is delivered. But...
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Review
#1207325 Review #1207325 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problems with payment
1.5
Details
DoorDash - Food on street
Ordered food last evening. The delivery person could not find our house. He called and said he was on the street but could not find our house. I explained where we were and he freaked out. He started swearing and beeping his horn. He then threw the food all over the...
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Review
#1197381 Review #1197381 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service

DoorDash in Newport Beach, California - Rectified easily

4.3
Details
Food was wrong twice and cold the second time it got her (we were going to go ahead and eat the wrong order but since it was cold it wasn’t good.) Customer service rep was kind and credited us right away.
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Review
#1190077 Review #1190077 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Skip DoorDash

2.3
Details
I have several issues with doordash in the year I have been using them but tonight takes the cake. So, I ordered from Red Robin 91 dollars worth of food...which my wife is on HER WAY to pick up because doordash never assigned the order to a dasher for pickup...despite red robin assuring me that they hit the app alert to request a driver...my order sat for 45 minutes, doordash sent me a single test saying the order delivery time had changed..red robin never bothered to look into why the order was just sitting there, doordash did nothing to figure out the issue either. I finally had to tell the manager of RR to remake my order and we would pick it up...I should not have had to do her job for her but here we are...needless to say will not be using doordash again period.
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Review
#1104759 Review #1104759 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Most of it at this point
Reason of review
Problem with delivery
Loss
$91
Preferred solution
Full refund

DoorDash in Newport Beach, California - Did'nt deliver food

1.0
Details
My food never arrived even though the tracking app said it was delivered. Credit card was charged. I called DoorDash and was on hold for at least 30 minutes. When the call was finally transferred it rang and rang with no answer.
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Review
#1073573 Review #1073573 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.0
Details
DoorDash - Fail to deliver
Today I ordered lunch on doordash at 10:07am to make sure that I received my food when my break started at 11:00am. I received a cancellation email at 11:04am saying that the restaurant is closed and that they will refund me my money and credit me 5.99 as well. A...
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4 comments
Anonymous
#1303159

They are always claiming a restaurant was closed when it wasn't. Or that there was an emergency at the restaurant, when the simple fact is, they screw their drivers as often as they screw their customers, so when they have no driver to make the delivery, they lie.

You can call the restaurant directly and they will be open and no emergency has caused them to close. Pretty funny actually. Why do they wait an hour before claiming a restaurant is closed? Why lie when they know a simple phone call will prove they have lied?

Very unethical company. The should be shut down.

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Review
#1020334 Review #1020334 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Mailed promo deal not honored
  • Lying and unresponsive manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts
1.6
Details
Food delivery is a luxury, maybe the company hates the people who indulge in such luxury, as my night was supposed to be relaxed with my favorite food, after a very stressful day. Instead I am pissed and hangry. I did find the doordash phone number 855-973-1040, if...
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Review
#1005762 Review #1005762 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Food i eventually got
Cons
  • Fact that it took 3and a half hours to get it
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund