State: California City: San Diego Clear all filters (30 of 16567 reviews match)
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1.2
Details
Almost every experience with DoorDash has left me not ever wanting to use their services again. There is no communication. No recourse no way to appease disappointment or anger. 1/ Ordered Gelato for my team after 45 minutes the driver calls and says this business is...
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1 comment
SplendidRottweiler486
#1608784

This is exactly what happened to us on multiple times. I tried and tried to work with this company but they are really messed up.

Review
#1412620 Review #1412620 is a subjective opinion of poster.
Pros
  • I like food delivery
Cons
  • No way to easily contact customer service
Reason of review
Poor customer service
Loss
$36
Preferred solution
Let the company propose a solution
Tags
  • Hard To Reach

DoorDash in San Diego, California - Can’t get customer service

1.0
Details
I have been trying for days to log in and schedule an orientation. Get a white screen, submit a call ticket and nothing, try a phone call after googling a customer service number and no assistance after sitting on a speaker phone call forever. Still NO way to schedule an orientation and no assistance.
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Review
#1443531 Review #1443531 is a subjective opinion of poster.
Reason of review
Poor customer service

DoorDash in San Diego, California - My order was wrong

1.4
Details
Ordered buffalo wild wings and driver showed up with red lobster. Driver went back to the house where he dropped my order off then came back expecting me to consume it.
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Review
#1430689 Review #1430689 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
This is the worst company for customer service ! My food order was missing items. My driver left too quickly for me to inform him of the missing items. There is NO CONTACT phone number for the Doordash driver or support/help team to resolve issues like this. The phone...
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Review
#1378237 Review #1378237 is a subjective opinion of poster.
Cons
  • Delivery person
  • Website functionality
  • Failed customer support
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Poor Communication
  • Driver Disputes
  • Horrible Doordash Service
My food was (attempted to be) delivered to me over and hour after it was expected to be here, as displayed by the door dash website. After much time had past, to the point where I had given up on thinking I was going to eat soon, door dash emailed me saying the driver...
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Review
#1416176 Review #1416176 is a subjective opinion of poster.
Cons
  • No refund
  • Delivery was 1 hr late
  • Did not receive order
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • No Refund

DoorDash in San Diego, California - No support for Dashers

1.5
Details
{{Redacted}} Absolutely no service or anything for the Dasher end of this company. Use grubhub or ubereats or some other *** because this company is run by foreigners.
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Review
#1395144 Review #1395144 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
Someone hacked my account 1.5 MONTHS ago and charged two orders that same day (i got an email saying my account email had changed). I've been on the phone call with them about 10 times and emailed probably 50 times. I have not heard ONE word from them or been...
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Review
#1384937 Review #1384937 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

DoorDash in San Diego, California - I’m working now and the app just shot down

1.0
Details
Fast guys I have an order
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Review
#1373114 Review #1373114 is a subjective opinion of poster.
Reason of review
Bad quality

DoorDash in San Diego, California - Customer service

He kept calling me Donna and asking was I talking about payment from November and we are in December . My name isn’t Donna either. He kept saying something was wrong with his system that’s why he kept calling me the wrong name . Issue did get resolved
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Review
#1420134 Review #1420134 is a subjective opinion of poster.
Reason of review
Damaged or defective

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

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DoorDash Questions

DoorDash in San Diego, California - It was ok

1.0
Details
It's very hard contacting door - it should be Made easier for customers dashers and merchants eventually business will be loss if there is no easy way of contacting door -
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Review
#1335182 Review #1335182 is a subjective opinion of poster.
Reason of review
Poor customer service