State: California City: San Diego Product: Doordash Delivery Service Clear all filters (21 of 6201 reviews match)
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DOORDASH in San Diego, California - My order was canceled and I still got charged

1.0
Details
Very bad and poor customer service I will never use dash door anymore .
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Review
#1636240 Review #1636240 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problems with payment

DOORDASH in San Diego, California - Didn’t receive order

The order has not been picked up and delivered
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Review
#1648288 Review #1648288 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
Loss
$51
Preferred solution
Full refund
1.2
Details
Almost every experience with DoorDash has left me not ever wanting to use their services again. There is no communication. No recourse no way to appease disappointment or anger. 1/ Ordered Gelato for my team after 45 minutes the driver calls and says this business is...
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1 comment
SplendidRottweiler486
#1608784

This is exactly what happened to us on multiple times. I tried and tried to work with this company but they are really messed up.

Review
#1412620 Review #1412620 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • I like food delivery
Cons
  • No way to easily contact customer service
Reason of review
Poor customer service
Loss
$36
Preferred solution
Let the company propose a solution
Tags
  • Hard To Reach

DOORDASH in San Diego, California - Cancel order that never arrived

Placed an order with DoorDash, restaurant called me to make suggestion since my orders item was out and then check my map 30 mins later. I hadn’t received my food and the map still said my driver was waiting to pick up my order. I called the restaurant and they said the driver picked up my order so I couldn’t cancel and it’s been over an hour and my driver never arrived with my food. Ordered at 8:30 and it’s now 10:19 and still no food. Also the driver is no longer showing up On my map.
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Review
#1513737 Review #1513737 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DOORDASH in San Diego, California - Pissed the *** about my order

1.0
Details
They delivered my food cold
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Review
#1463058 Review #1463058 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DOORDASH in San Diego, California - Order delivered to wrong adress

DOORDASH - Order delivered to wrong adress
my order was delivered to the wrong address. I sent the screen shot to door dash and explained the situation, they said they would speak to delivery person and call me back. I missed the call. I got an email saying they need to speak to me in person. I have not received a refund and I feel that there is nothing else for me to talk about. I did not receive what I paid for and it was a mistake made by the delivery driver NOT me. I deserve a FULL refund/credit.
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Review
#1467909 Review #1467909 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.0
Details
It was not edible. I contacted customer support for DoorDash and they advised that I “microwave it”. I could pay 5 bucks for a frozen pizza if I wanted to do that. Not $40 for a cheese pizza. Which included a $4.95 doordash fee and a 15% tip for the driver. Horrible...
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Review
#1402693 Review #1402693 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DOORDASH in San Diego, California - My order was wrong

1.4
Details
Ordered buffalo wild wings and driver showed up with red lobster. Driver went back to the house where he dropped my order off then came back expecting me to consume it.
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Review
#1430689 Review #1430689 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Not as described/ advertised

DOORDASH in San Diego, California - Never received order

No food money taken Pissed
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Review
#1481209 Review #1481209 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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DOORDASH reviews
1.0
Details

Update by user Nov 09, 2018

Doordash contacted me regarding this issue. They stated they would issue me a refund. As of this date, 11/09/2018, I still have not received any refund.

Original review posted by user Oct 10, 2018

This is the worst company for customer service ! My food order was missing items. My driver left too quickly for me to inform him of the missing items. There is NO CONTACT phone number for the Doordash driver or support/help team to resolve issues like this. The phone...
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Review
#1378237 Review #1378237 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Lack of communication
  • Disfunctional ap
  • Delivery person
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Poor Communication
  • Driver Disputes
  • Horrible Doordash Service