State: California City: San Francisco Clear all filters (18 of 594 reviews match)
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Placed an delivery order with DoorDash for some cupcakes, when the delivery driver got to the establishment they let him know that they never received my order and therefore I needed to give them my credit card to pay for the order. I gave the bakery my credit card...
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Anonymous
Anonymous

Ordered food my card was immediately charged, the restaurant was closed and I'm still waiting for my refund a day later. Maybe don't charge the Customer until you have picked ...

Anonymous
Anonymous

They also cannot take responsibility for their own mistakes such as a driver walking off the job with the customers food! And then they try to justify what they did and do the...

1.0
#1013399
Reply to reviews
Make sure the restaurants listed on their web site actually work with Doordash before you order and leave your credit card. I ordered 10 sandwiches for a very busy Saturday at the shop on Friday night in Phoenix. The next day I found out I had to change one sandwich to...
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1.0
I didn't like
  • Bad customer service
#994232
Reply to reviews
I read 200 reviews tonight and feel compelled to respond from a driver's point of view. I have almost 800 deliveries under my belt. While I understand the frustration of poor customer service, non-deliveries, cold food, and wrong orders, I fortunately have always...
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Anonymous
Anonymous

This is true,I'm a driver and I approve this comment

1.0
I liked
  • Dealing with nice customers
I didn't like
  • Blaming drivers for issue in app
#986295
Reply to reviews

Doordash Delivery Service Review

Doordash
#921668
2.1
I have used Door Dash twice in the past three days. One order was never delivered and after three hours I was told they didn't have enough Dashers and the other was incomplete and one of us went hungry. I've spent $1k on Postmates this past month for team food. I was hoping to use Door Dash as an alternative- never again.
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Doordash Customer Care Review

Doordash
#874990
1.0
It has been 18 days and no refund, no response to my email that I sent after 10 business days, and i was told by a customer service rep a week ago that it would be taken care of. No more Door dash for me and as for my coworkers that ive brought along, they will be leaving as well. This is ridiculous.
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I have ordered over 30 times from DoorDash and that's due to my laziness. However , out of my 30 plus orders i can only recall a handful (no more than 5) order that came out correct. Each time I've notified DoorDash they have given me Door Dash credits. However I've...
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Anonymous
Anonymous

Call your cc company

#944042
Reply to reviews
This company illegal advertises one product, then after charging you for that product calls you to tell you it's no longer available. I just had this happen to me, and it's not the first time. I waited two hours, and by the time they told me, I wouldn't have any...
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#928818
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We ordered food and waited longer than the estimated wait. Doordash indicated food was being prepared but was never out for delivery - and then the restaurants closing hour popped up, and shortly thereafter the delivery person called to say the place had been closed...
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Anonymous
DD Driver

Hate to tell you but small orders are very low priorities for Door Dash drivers. No one likes accepting them, because typically there's going to be a low or no tip. You probab...

#925188
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For the third time I've had a meal not delivered due to lack of competence. Drive shows up to the restaurant 3 minutes before it's supposed to be delivered to me and it's closed. You had an hour to get their and place an order before they closed then proceeded to blame...
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#907368
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Out of the 4 or 5 times that I've used DoorDash, I've only had my order show up once. All the other times, there's always been an issue: * Dasher keeps changing -- no communication sent out and no updates to the "Track your order live!" page * Restaurant was closed,...
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1.5
I didn't like
  • Never delivered
  • Unreliable
  • Disorganized
#897638
Reply to reviews
I'm too exhausted from already detailing my poor experiences with the unprofessional "customer service" reps at DoorDash to go into too much detail here. Basically, I had order missing items multiples times (four separate times, at least). It usually takes over an...
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#889118
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Have ordered from DoorDash maybe ten times. Three times the delivers were utter debacles. Three times minor debacles. Four times just fine. The real problem is when something is wrong or the delivery fails to arrive, there's no one to call, you have to write an email....
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Anonymous
Anonymous

Redeliveries do not cost the customer anything....we actually charge that cost to the restaurant. We set up redeliveries as a way to get you what you were supposed to get in t...

1.6
I liked
  • Delivery guy
I didn't like
  • No recompense
  • Failed to deliver
  • Terrible customer service
#832213
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