Placed an delivery order with DoorDash for some cupcakes, when the delivery driver got to the establishment they let him know that they never received my order and therefore I needed to give them my credit card to pay for the order. I gave the bakery my credit card...Read more
Make sure the restaurants listed on their web site actually work with Doordash before you order and leave your credit card. I ordered 10 sandwiches for a very busy Saturday at the shop on Friday night in Phoenix. The next day I found out I had to change one sandwich to...Read more
I read 200 reviews tonight and feel compelled to respond from a driver's point of view. I have almost 800 deliveries under my belt. While I understand the frustration of poor customer service, non-deliveries, cold food, and wrong orders, I fortunately have always...Read more
Doordash Delivery Service Review
I have used Door Dash twice in the past three days. One order was never delivered and after three hours I was told they didn't have enough Dashers and the other was incomplete and one of us went hungry. I've spent $1k on Postmates this past month for team food. I was hoping to use Door Dash as an alternative- never again.
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Doordash Customer Care Review
It has been 18 days and no refund, no response to my email that I sent after 10 business days, and i was told by a customer service rep a week ago that it would be taken care of. No more Door dash for me and as for my coworkers that ive brought along, they will be leaving as well. This is ridiculous.
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I have ordered over 30 times from DoorDash and that's due to my laziness. However , out of my 30 plus orders i can only recall a handful (no more than 5) order that came out correct. Each time I've notified DoorDash they have given me Door Dash credits. However I've...Read more
This company illegal advertises one product, then after charging you for that product calls you to tell you it's no longer available. I just had this happen to me, and it's not the first time. I waited two hours, and by the time they told me, I wouldn't have any...Read more
We ordered food and waited longer than the estimated wait. Doordash indicated food was being prepared but was never out for delivery - and then the restaurants closing hour popped up, and shortly thereafter the delivery person called to say the place had been closed...Read more
For the third time I've had a meal not delivered due to lack of competence. Drive shows up to the restaurant 3 minutes before it's supposed to be delivered to me and it's closed. You had an hour to get their and place an order before they closed then proceeded to blame...Read more
Out of the 4 or 5 times that I've used DoorDash, I've only had my order show up once. All the other times, there's always been an issue: * Dasher keeps changing -- no communication sent out and no updates to the "Track your order live!" page * Restaurant was closed,...Read more
I'm too exhausted from already detailing my poor experiences with the unprofessional "customer service" reps at DoorDash to go into too much detail here. Basically, I had order missing items multiples times (four separate times, at least). It usually takes over an...Read more
Have ordered from DoorDash maybe ten times. Three times the delivers were utter debacles. Three times minor debacles. Four times just fine. The real problem is when something is wrong or the delivery fails to arrive, there's no one to call, you have to write an email....Read more
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