State: California City: San Francisco Product: Doordash Account Clear all filters (11 of 840 reviews match)
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DoorDash in San Francisco, California - Can’t log into app

Horrible service there needs to be a better contact number & you guys did not resolve my issue
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Review
#1497248 Review #1497248 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service

DoorDash in San Francisco, California - Delivery issues

1.0
Details
On Jan 04,2019, I placed an order with Door Dash. Approximately 45 minutes after I placed my order I received an e-mail from Customer Support stating the dasher was having trouble finding my home & having trouble getting in contact with me. I checked the delivery instructions to verify the correctness of my phone number it was correct. Customer Support also stated that they also attempted to contact me via phone, e-mail, & text to no avail. So Customer Support cancelled my order. The interesting thing is I received the callentation e-mail at the same address they claimed they could not reach me. Customer Support also stated that since my order was cancelled they were keeping the $ 11.88 charged for my order. WHAT A BUNCH OF LIARS, CHEATS, & THIEVES!!!!! PEOPLE BE AWARE!!!!!!!
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#1441341 Review #1441341 is a subjective opinion of poster.
Product
Doordash Account
Cons
  • Incomplete refund for their complete screwup
Reason of review
Contact info & refund policy
Loss
$12
Preferred solution
Full refund
Tags
  • Late Delivery

DoorDash in San Francisco, California - AYUDA

Necesito ayuda para activar mi cuenta Necesito ayuda con alguien que hable español
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Review
#1416317 Review #1416317 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service
1.0
Details
Someone hacked into our account on September 20, began placing multiple orders and managed to change the account email to their own so we would not be notified yet they were able to use our card to pay for everything. I contact DoorDash on 9/21/18, 9/22/18, 9/23/18,...
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Review
#1382541 Review #1382541 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service
Loss
$600
Preferred solution
I want a gift card for that amount for their failure to assist in their security issue after having had hundreds of opportunities over the course of three weeks. Unacceptable.
Tags
  • Stolen Credit Card Info
  • Stolen Credit Card
  • Scam
  • Security Issue

DoorDash in San Francisco, California - Account got hacked and im locked out

Taking a long time with no communication to me. I use this app so i can eat lunch or dinner when im working and have not been able to eat lunch since october 1. Still am missing the money that was spent, and again there has been no communication with me about the status of my issue.
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Review
#1381597 Review #1381597 is a subjective opinion of poster.
Product
Doordash Account
Resolved

Resolved: DoorDash in San Francisco, California - Phone number update

I'm a Dasher trying to get into my account but I have a new number and I don't have the old phone
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Review
#1379417 Review #1379417 is a subjective opinion of poster.
Product
Doordash Account
1.0
Details
I tried to cancel my DoorDash account, call their supposed "Customer Service # (650) 681-9470 which is a voice mail. I cannot cancel or delete my account. Followed the Help instruction to cancel my account: You can cancel your DashPass subscription anytime using the...
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Review
#1379336 Review #1379336 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service
Loss
$15
Preferred solution
Cancel my account
1.7
Details
On 8/15 Right after I received my delivery I got an email stating that someone changed my email and if I didn’t do this to click on this link. I clicked and it took me to a home page that had no where to report problem. I called phone # that was on internet. It...
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Review
#1338303 Review #1338303 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy

DoorDash in San Francisco, California - Account is deactivated and don’t know why

1.0
Details
I have called several times about my accounts and none of it was solved and I was hoping since I love doordash for them to please activate my account because I created a new account with a different email it's sending me the same message and I can't check out or I can't order at all because my account is disabled or deactivated
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Review
#1279610 Review #1279610 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in San Francisco, California - I was wrongfully charged

1.0
Details
I just opened a new account and received the 10 dollar credit as I was ordering and was finished with what I order it said that they added the credit to my purchase. Then after I purchased my food the receipt said that it was 27 something when it should me 17 something. I want my difference back.
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Review
#1180509 Review #1180509 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Problems with payment