State: California City: San Francisco Product: Doordash Customer Care Clear all filters (13 of 2565 reviews match)
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DoorDash in San Francisco, California - Horrible experience

1.0
Details
I called the customer service for the first time user offer. The lady spoke to for 20 mins asked me to email her the offer I was talking about and then said I am sorry we dont have any promotions running. If you dont hv any promotions running why waste someone’s 20 mins. Horrible first experience
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Review
#1537504 Review #1537504 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Francisco, California - Cancel order

1.0
Details
They have the wrong address but won’t let me change the address cancel my order or give me a refund
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Review
#1506653 Review #1506653 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Return, Exchange or Cancellation Policy

DoorDash in San Francisco, California - Worst ever.

Nobody ever picked up the phone.
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Review
#1472182 Review #1472182 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Francisco, California - Orientation

The rep couldn’t understand my questions or my spelling of my email address
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Review
#1460786 Review #1460786 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Francisco, California - Matt is really a jerk

Matt is really a jerk. The customer service rep To help me is Matt. He talked over me and wasn’t listening to my issue. I repeatedly asked to speak to someone else and then he put me on hold and hung up on me. I called back and received a different repwho was able to listen and explain the issue.
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Review
#1445077 Review #1445077 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Francisco, California - Unauthorized charges

1.0
Details
Tried and did contact them but they keep on sending emails asking for the same info that I had provided before
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Review
#1389382 Review #1389382 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment
1.9
Details
Ordered food and waited for an hour - food never came. Called the customer service and they said they would refund my money and give me a 5 dollar credit. I tried to order again and the driver came by with the wrong food. I felt bad for the guy so I just told him I'd...
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#1375226 Review #1375226 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Incorrect items
  • Lack of empathy
  • Did not refund the full price of the incorrect item
Reason of review
Problems with payment

DoorDash in San Francisco, California - Nobody answers their Auto claims in case of accidents

1.0
Details
I have filed a claim with my insurance and with doordash for almost a whole week now and nobody has contacted me back! The other party is threatning legal action and I must have called DD customer support a 100 times by now. Talked to a manager too and i keep getting numbers that lead to nothing. They even sent me to Geico... This is unacceptable!!
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#1371656 Review #1371656 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in San Francisco, California - Not getting pay

5.0
Details
They assisted me and confirmed that I did receive my ernings for both of my dashes.
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Review
#1354677 Review #1354677 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in San Francisco, California - Didnt help

Bullshit i tried get help bcs my payment wasnt going through and i didnt get any help. I was just told to go talk to my bank
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Review
#1280877 Review #1280877 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment