State: California City: San Jose Product: Doordash Delivery Service Clear all filters (21 of 5425 reviews match)
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DoorDash in San Jose, California - Angrey customer need refund ASAP

1.0
Details
My *** ice cream arrived melted and they refuse to give me my *** money back never using door dash again
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Review
#1626746 Review #1626746 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Damaged or defective

DoorDash in San Jose, California - Didn’t receive our order

1.0
Details
You hung up on me.
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Review
#1596055 Review #1596055 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in San Jose, California - Missing items

1.6
Details
I requested plates, hot sauce, and cutlery and there was none sent to me. I spent 45 minutes on the phone with the owner of the restaurant who was arguing with me and also with your customer service line instead of inside with my group that was waiting for food. Your service continues to disappoint me.
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Review
#1578910 Review #1578910 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Not as described/ advertised

DoorDash in San Jose, California - Driver never came

I have issued a refund for never receiving my order. This dasher needs more training. Like how can you pick up an order and not delivering it, but still state on your app you delivered it, but you left it at the door. Shouldn't you called me to let me know you are having a hard time? You did everything under five minutes of the moment i placed my order. Like that's a bit weird. But, Doordash has refunded me my money. I really think this girl should not be a dasher. She can make customers nervous about ordering through Doordash.
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Review
#1571487 Review #1571487 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in San Jose, California - Horrible

1.8
Details
I ordered from wing stop. My dasher told me they haven’t received my order. Once they got my order my dasher didn’t drop off the food I was waiting outside for him but they told me he left because he didn’t see me. He didn’t call or text and I was outside waiting for him. I even called him and texted to see where he was at I didn’t get response. Another occasion they told me they were busy and they were going to refund me the money it has been a month now I still have received my money back. DoorDash is horrible. They rip people off and there is no one to contact.
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Review
#1482583 Review #1482583 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash in San Jose, California - Ordered food at 9:10-9:20 PM. On 2-14-2019. Store closed at 10pm . Never got my food.

3.9
Details
No answer. Need to be refunded please
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Review
#1472433 Review #1472433 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in San Jose, California - Two hour to receive food with food missing

I ordered food at 445. It was only supposed to take 37 minutes. The dasher called me several times because he did not know how to use the map and navigation to get to my house. He arrived at my house at 6:35, in which there were items missing and the food was cold.
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Review
#1461554 Review #1461554 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.2
Details
DoorDash - Horrible delivery service
DoorDash - Horrible delivery service
DoorDash - Horrible delivery service
I place an order for delivery thru the app and cheked the route from the restaurant to my house, it said 40-45 min and that was fine with me, i got a text saying they had picked up my order from the restaurant about 20min after order was placed, and a few minutes later...
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1 comment
Anonymous
#1683285

Im a dd driver, I don’t like taking staked orders, some vendors take longer than others, and I belive this affects the quality of the customers food. Although some orders will appear first the driver app actually manages wich order is delivered first, and its not on the drivers hand, we can’t change the route or it wont allow to finish the delivery; so all the delivery schedule is managed by the app.

it is even hard for the drivers ro reach customer service. I understand your point of view. Lots of error are done by the app or the restaurant, and we end up kn the middle. I don’t do stack orders!

the idea of briging soggy food just discusts me. Also tip cash..

there is no tip transparency on the app. thanks!

Review
#1448948 Review #1448948 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in San Jose, California - Delivered to wrong person

2.9
Details
Dasher gave my order to my neighbor after he supposedly claimed he was me.
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Review
#1360930 Review #1360930 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts
That made my food late by over a half hour. I told him the area of my apartment, the building color, the building number, the apartment number. He had the exact address. Still he couldn't find it. I spent 20 minutes online with doordash support who acted as a...
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Review
#936910 Review #936910 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery