State: California City: Sunnyvale Product: Doordash Delivery Service Clear all filters (7 of 5815 reviews match)
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DOORDASH in Sunnyvale, California - Service Fees

2.3
Details
Can we talk about service fees? Door Dash charges a ridiculous amount of money for service fees on top of delivery fees. I ordered a little over $200 worth of food and had a $27 in service fees. Somehow, picking up one bag of food costs door dash more than picking up 3 bags of food? No where does door dash tell you the percentage being charged for said service fee. Will not being using door dash again. Very disappointed.
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Review
#1470720 Review #1470720 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • That this was better than eating my shoe leatherut just barely
Cons
  • I was charged a fee i was unaware of until after order
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
1.9
Details
Yesterday I ordered an item for which the restaurant charges $24.00. DoorDash's price is $30.00, or a 25% mark-up. On top of that, DoorDash charges sales tax, their "service fee" and a delivery fee. A tip is also a separate charge. When I sent an email complaining...
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Review
#1388926 Review #1388926 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Timeliness of food delivery
Cons
  • Difficulty in contacting the business
Reason of review
Pricing issue
Loss
$6
Preferred solution
Let the company propose a solution
This is by far the worst experience I've had with DoorDash. Most of the time, they are great, but when they screw up they do it BIG! I ordered an expensive meal only to have someone call me to tell me one of the items wasn't available - 1st disappointment. Then I...
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2 comments
h.kitchener
#1541948

What is the meaning of the word you used: "hangry?" You might wish to start preparing your own food instead of having someone deliver it to you. Just a thought. And, of course brush up on your use of the English language.

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Review
#1332521 Review #1332521 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Since you can't choose multiples: poor customer service, problem with delivery, problem with payment since it shows up as a charge on my account, when I was called the dasher did not speak English, could not understand him. Not cool!
Loss
$115
Preferred solution
Full refund
1.4
Details
The manager was very sorry and because it was a DoorDash order she had to involve them. She refunded their money and they called and offered me a credit for future order. So I paid them, they got refunded because I called the manager of the restaurant and they offer...
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Review
#1294348 Review #1294348 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.0
Details
I was broke so my boyfriend placed an order for me around 2:21 AM - I ordered from DoorDash before, so usually there is Denny's restaurant really close by, 0.3 miles away. For some reason, it decided to connect to the one farther away on Saratoga Avenue. So it said the...
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Review
#1287461 Review #1287461 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Stole my money
  • Driver
  • Customer services
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund

DOORDASH in Sunnyvale, California - Very. Wry late

1.0
Details
Got notice order late. When called driver found out they had only called him 10 minutes ago I want credit on next order.
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Review
#1196471 Review #1196471 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Doordash Delivery Service Review

1.0
Details
This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but it has never been delivered to me. They do not provide the helpline number to contact with. Really disappointed..
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Review
#726525 Review #726525 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts