Belmont, California
Not resolved
1 comment

After waiting an hour and a half for our food, Door dash canceled our order and they didn't tell me. There were no available drivers in the area so they just didn't pick it up.

When I finally called (the phone number is IMPOSSIBLE to find on their website) when I called they refunded me and gave me $6 credit for next time. But that doesn't help me at 10:00pm at night and with no food to feed my family and no other restaurants open to serve food.

No one I spoke to on the phone seemed to care. I got a "yeah this happens sometimes" response.

Terrible company with terrible customer service.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

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the drivers are equally as pleased. We're getting sent to locations that are so far from where we start that it guarantees failure. I'm so sorry you had this experience.