Belmont, California
Not resolved
1 comment

After waiting an hour and a half for our food, Door dash canceled our order and they didn't tell me. There were no available drivers in the area so they just didn't pick it up.

When I finally called (the phone number is IMPOSSIBLE to find on their website) when I called they refunded me and gave me $6 credit for next time. But that doesn't help me at 10:00pm at night and with no food to feed my family and no other restaurants open to serve food.

No one I spoke to on the phone seemed to care. I got a "yeah this happens sometimes" response.

Terrible company with terrible customer service.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

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Anonymous
#1138914

the drivers are equally as pleased. We're getting sent to locations that are so far from where we start that it guarantees failure. I'm so sorry you had this experience.