New Reviewer

I attempted to order food through Door Dash, but at the payment stage, "An unknown error occurred." Unable to get around it, I gave up and called it a night. The next morning, I had a charge on my debit card from DoorDash for the amount of the order (about $35).

I called customer service. The rep I spoke to seemed eager to help, but had little knowledge of the refund process and admitted that "this happens all the time" due to a technical problem. He recommended I email a screencap of the charge on my bank statement to support, which I did.

About a day later, I received a cookie-cutter email reply from support telling me that I could expect a refund within a week. It's been 5 days and nothing yet. The fact that this was allowed to happen in the first place, and the way DoorDash handled the response, has put me off them permanently. I asked to have my account deleted. In response, it was "disabled" meaning they still have access to my information, including the payment information they've already misused once; I just can't log in. Do not trust this company!

Reason of review: Problems with payment.

Monetary Loss: $35.

Preferred solution: Let the company propose a solution.

DoorDash Pros: Restaurant selection.

DoorDash Cons: Technical problems, Customer service, Missing items, Cold food.

Location: Saint Paul, Minnesota

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

DoorDash Reviews

  1. 8109 reviews
  2. 1950 reviews
  3. 1209 reviews
  4. 811 reviews
  5. 1113 reviews
DoorDash reviews