filters
State:
Show
City:
Show
Product:
Show
Resolved

Resolved: DoorDash - Order was 4+ hours late and I want a refund

A dasher bailed, leaving our order at the restaurant for hours. We tried the chat first, but the agent was unable to assist (instead of cancelling the order, they assigned a new dasher to pick up the old food, requiring us to stay awake until 2am to accept the food that should have arrived before 10pm). That was unacceptable so I called the customer support line. The customer service rep on the phone line was quick to resolve the issue and offered a full refund as well as managing commmunications with the restaurant and new dasher. I couldn’t have asked for a better handling of the situation and only wish that would have been the first experience with DoorDash customer support. Many thanks to the rep on the phone line for the assistance!
View full review
Review
#1463088 Review #1463088 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
1.0
Details
I am extremely upset with DoorDash today. I never had a problem with it until today when I was starving and ordered food. Then when I checked to see where it was it said “delivered” I was confused and waited outside thinking they were coming up the stairs. Nope. They...
View full review
Review
#1455360 Review #1455360 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: DoorDash - Driver Can't Read a Map

Driver Kathryn W. drove around in circles for over an hour never arriving at the office that I work at. It seems like this person can't read a map. Worst service so far with DoorDash.
View full review
Review
#1454460 Review #1454460 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$14
Preferred solution
Full refund
Resolved
1.0
Details
Considering that I am a new customer and the story below is only the 2nd time I have used Doordash within a week and this is the service/experience I have received. Their customer support is more like bots who cut & paste standard answers. Pathetic!! ----------- I am...
View full review
1 comment
Anonymous
#1625742

Throw them to the dogs and go back to whatever system you used for the rest of your life before these couch potato delivery services came along. I can't imagine sending using ...

Review
#1443347 Review #1443347 is a subjective opinion of poster.
Cons
  • Pathetic customer support - more like bots answering
Reason of review
Damaged or defective
Loss
$21
Preferred solution
Full refund
Resolved

Resolved: DoorDash in Sacramento, California - Not honoring bonus pay

DoorDash - Not honoring bonus pay
DoorDash - Not honoring bonus pay
DoorDash - Not honoring bonus pay
I made two deliveries in one hour. The next two and a half hours I spent chasing the hotspot only to have it move once I arrived. So I stopped working. Once lunchtime deliveries was over they didn’t honor the $3.50 bonus per delivery. Wtf...
View full review
Review
#1425565 Review #1425565 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
Placed an order as usual, credit card charged entire amount including tip, then order says we are unable to give you the status of your order. Had to call DoorDash customer service which is impossible to find on app, and then was told there was nothing they could do...
View full review
Review
#1416298 Review #1416298 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved

Resolved: DoorDash - Maybe someone should peep the order they’re picking up

1.3
Details
I ordered from Urbane and they didnt put items i ordered. This is the second time this has happened. I let it go the first time but now im pissed. It would help if the Dasher double checked and made sure the order is correct.
View full review
Review
#1409318 Review #1409318 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$15
Resolved
1.0
Details
I ordered Burger King through DoorDash and the food was disgusting and inedible. In regards to the Spicy Chicken Sandwich, The chicken patty was extremely burnt and overcooked, cold, and it was difficult to even chew. I decided to just toss it out after a few bites....
View full review
Review
#1388452 Review #1388452 is a subjective opinion of poster.
Pros
  • Customer service is friendly and will work with you
Cons
  • Late delivery
  • Inaccuracy of my order
  • Rude driver
Reason of review
Problem with delivery
Tags
  • Doordash Complaints
  • Doordash Fail
  • Doordash Delivery Driver
  • Doordash Deception
Resolved
We have used Doordash multiple times and have never had any problems with the drivers. Last night was the WORST customer service I have ever received. We live in a gated community and usually I have information in the notes for how to get through. I will admit that it...
View full review
Review
#1387927 Review #1387927 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.6
Details
I do not recommend ordering from doordash. They say declined card but then again they take your money and they do not want to refund it. They make sure that they can't find past orders so they won't have to return a payment. Never received my food neither. Stick with...
View full review
Review
#1382824 Review #1382824 is a subjective opinion of poster.
Reason of review
Problems with payment