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Resolved
I was offered a credit for the item not received.
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1 comment
ExaltedFinWhale149
#1699371

yes hello I ordered a Watch Pink Floyd and it was a woman's watts and I don't need a woman's watch I was thinking it was a man's watch and I would have accepted it but I do not want a woman's watch on my credit card put it back on my debit card and we will call it even and outside with you some other time thank you very

Review
#1555052 Review #1555052 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Resolved

Resolved: DOORDASH - Never received order

3.2
Details
My order never showed up
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Review
#1553227 Review #1553227 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
4.7
Details

Update by user Jun 07

Quickly, politely and in my favor. I simply called and explained and they were as helpful as can be.

Original review posted by user Jun 07

It was my fault I didn’t cancel the account after the free trial period because I was in hospital and forgot. They were very kind, cancelled my account and refunded the...
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1 comment
TherapeuticWaterDragon173
#1698256

I never had a problem with them. Once I placed an order by accident and could not cancel in time and they refunded the money in full, and this time it was again my fault and they still refunded the money in full with cheerfulness and genuine helpfulness.

Review
#1553102 Review #1553102 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Resolved

Resolved: DOORDASH - Id Verification for bank account

3.0
Details
DOORDASH - Id Verification for bank account
I have uploaded my state Id in paper because I never received my actual Id through the mail it was the only Id I had. Now I have uploaded my last Government Id which states im able to work in the US if this Id is rejected I don't know how im going to get paid through my bank account.
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Review
#1495037 Review #1495037 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Resolved

Resolved: DOORDASH in Livonia, Michigan - Food wasn’t delivered

Food wasn’t delivered to appropriate address
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Review
#1489347 Review #1489347 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: DOORDASH - Extra pay not showing

5.0
Details
My extra pay is not showing for my dashes, Two dashes at $8 each is missing, so $16
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Review
#1488043 Review #1488043 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Resolved

Resolved: DOORDASH - Order was 4+ hours late and I want a refund

A dasher bailed, leaving our order at the restaurant for hours. We tried the chat first, but the agent was unable to assist (instead of cancelling the order, they assigned a new dasher to pick up the old food, requiring us to stay awake until 2am to accept the food that should have arrived before 10pm). That was unacceptable so I called the customer support line. The customer service rep on the phone line was quick to resolve the issue and offered a full refund as well as managing commmunications with the restaurant and new dasher. I couldn’t have asked for a better handling of the situation and only wish that would have been the first experience with DoorDash customer support. Many thanks to the rep on the phone line for the assistance!
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Review
#1463088 Review #1463088 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
1.0
Details
I am extremely upset with DoorDash today. I never had a problem with it until today when I was starving and ordered food. Then when I checked to see where it was it said “delivered” I was confused and waited outside thinking they were coming up the stairs. Nope. They...
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Review
#1455360 Review #1455360 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: DOORDASH in Salt Lake City, Utah - Driver Can't Read a Map

Driver Kathryn W. drove around in circles for over an hour never arriving at the office that I work at. It seems like this person can't read a map. Worst service so far with DoorDash.
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Review
#1454460 Review #1454460 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$14
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Feb 19

They issued full credit after repeated emails back and forth from customer customer service who don't even seem to read them. Seemed more like BOTs responding. Eventually, a rep actually read the email and issued full credit.

Original review posted by user Jan 07

Considering that I am a new customer and the...
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1 comment
Anonymous
#1625742

Throw them to the dogs and go back to whatever system you used for the rest of your life before these couch potato delivery services came along. I can't imagine sending using a service like that except : I'm an invalid, my one car is dead, all of the grocery stores in the area have closed, etc.

Review
#1443347 Review #1443347 is a subjective opinion of poster.
Cons
  • Pathetic customer support - more like bots answering
Reason of review
Damaged or defective
Loss
$21
Preferred solution
Full refund