Anonymous
map-marker New York, New York

Warn others ????

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3 orders stolen and never delivered the same day and the $108 order ( pizza hut ) never reimbursed. And for more than 3 years I have never Been refunded by way of bank refund. Doordash credit is now being held from me. Doordash can see that the dasher never brought it to my place , just by looking at the dasher texts and response. Mike
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Anonymous
map-marker Phoenix, Arizona

About my refund

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I didnt quite catch with the customer service lady said at the end she just said something and thank you for your call and hung up on me so I dont know if she refunded the money or whats going on
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User's recommendation: To at least hear what the customer says before they hang up

Rob S Emt

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Verified Reviewer

Pay the $10 for a premium account had like a $300 order used two different card and then account got deactivated I had to call to get a reactivated and account still broken

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I was trying to $10 for a premium account added two different sorts of payment that had money on there and neither one work for the payment it got denied payment failure there's no notification in my accounts either so I can't dispute it
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Pros:
  • Variety
Cons:
  • Website fails

Preferred solution: Price reduction

User's recommendation: Uber eats

Anonymous
map-marker Nashville, Tennessee

Garbage

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I payed money then 6 dashers cancelled my order now they say it takes 3 days smh for refund this is crazy
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Aaron M Umd

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Verified Reviewer

Order never delivered

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I placed an order from Matchbox for 9 pizzas on 3/5/24 for delivery on the 6th at 11:45. I left addtional deliver instructions to deliver the pizzas at another entrance to our office.

I was at the location from 11:30 until 12:10. I attempted to call him to see if he got the delivery instructions but he hung up on me. I texted him several times with no response. About 12:10 I received a text message from Simon (945) 262-**** stating that he handed my order to me.

I never got the pizzas so I called DoorDash but since I ordered through Matchbox, I was instructed to call them.

I'm awaiting my refund of $263.00. I can't down;\load my receipt from my gmail.

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Loss:
$263

Preferred solution: Full refund

User's recommendation: Doordash needs to do a better job of selecting drivers.

Jessica R Dow

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Verified Reviewer

Doordash asked me to break the law.

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I explained to support that the location where I was delivering to had no parking and they threatened to violate my contact if I didn't deliver.
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James P Qro

Refund due

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Was promised a refund by Doordash for a delivery that was missing items. That was on 26DEC by Angelica.

Was told refund would be issued within 7-10 days. Nothing. Called again and on 5FEB was told by Valerie that refund would be issued ASAP. Nothing.

Called 11FEB and Elaine said issue was 'escalated' and will see refund in 10-12 days. Nothing. Called 28 FEB and a supervisor, Alice, told me I would see the refund the NEXT DAY. Nothing.

Called 2MAR and Julie gave me the same line. Nothing. Called 4MAR and Debbie said it would be taken care of. All this for a $22.24 refund that Doordash promised me I would see.

This is pathetic especially coming from a company that at one time was skimming off the top to screw their drivers. One would think that was a wake up call and they would be handling issues much better. So friggin' pissed at them and their service and lines of BS that I hear from everyone.

To top this off when the delivery was made and the missing items noticed (order was from Little Caesars) I immediately called the driver who told me he did not have the time to go back and get the items HE forgot! Such poor customer service.

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Loss:
$22

Preferred solution: Full refund

User's recommendation: Do NOT use this service

Allen G Poq

About my job Application

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Support system doesn't understand what the costume needs just let the people know that they have a job or not
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Preferred solution: A job

User's recommendation: Don't waste your time

Aubriana Glw

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Verified Reviewer
| map-marker Dallas, Texas

My meal arrived cold

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My steak and baked potatoes arrived cold. I was flabbergasted as DoorDash refused a refund. I spent $31.00 for a cold dish,, that should have been hot!!!
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User's recommendation: Think twice when using DoorDash

Lori D Opn

This company has multiple numbers to call

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Not only is it difficult to cancel a subscription The rep helping me cannot transfer to the proper number Then I got disconnected No resolve I need my subscription CANCELED
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Loss:
$10

Preferred solution: Full refund

Rick R Crs

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Verified Reviewer

You screwed up my delivery didn't get what I want then you turned around 4 minutes later and charge me $2,658 for a second order that I never ordered I'm reporting you to every Federal agency better B

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Never never got it right yet every time I order from you guys you screw it up or I don't get it or it's something I didn't order this time it's cold and it's not what I ordered again I'm tired of ordering from you guys screw it up every time
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Loss:
$27
Cons:
  • Double charge

Preferred solution: Full refund

User's recommendation: Do not buy order from doordash they'll screw you over

Badtexan

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Verified Reviewer

They are charging my card and I'm not a customer

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Updated by user Mar 01, 2024

Just talked to them again and now they say they can't find the purchase I. Their system so since they can't find of they can't give me a *** yes I still have to do this one more time and have another debit card sent out which will make this the third month in a row...

Original review Mar 01, 2024
For 3 months now I've disputed a subscription from door dash I think its called dash pass. Last month I Evan disputed the subscription fee plus a order that someone did with a old card that was reported lost or stolen.

So now again this month yet again here is another charge from door dash I called them and they hung up on me I didn't cuss or use any kind of foul language and they hung up on me so I guess I'm gonna have to dispute another month and have to get another dam debit card this is really getting old. I am beyond pissed now that they hung up on me the next time I get ahold of someone I'm gonna give them reason to hang up on me.
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Loss:
$10
Pros:
  • No pros all cons
Cons:
  • Everything about doordash

Preferred solution: Full refund

User's recommendation: Do not give this company your card nnumber

Anonymous
map-marker Snoqualmie, Washington

No show from DoorDash Ghosted Refunds

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Not getting my food order at all but charged monies out of my bank accounts. Never getting the refund promised a month ago! Cold food horrible customer service. DoorDash is a shady business that needs to be monitored by attorney general office.
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User's recommendation: Avoid DOORDASH

bllem B

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Verified Reviewer

Poor customer service (Doordash)

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horrible customer service. I had a problem w/ a grocery order and used the app to file a complaint withing 1 day.

NO response. Filed a new complaint 1 day after the first complaint. Again, NO response of any kind (not even an email to confirm the complaint. About a week later I opened a chat and agent immediately closed the interaction without explanation.

So I opened a new chat and this agent basically said, it's a Policy that they can't respond because the delivery was a week ago. I pointed out that I opened the complaint within 1 day. They closed the chat window.

This is ridiculous. I never once got any kind of response after complaining 4 times.

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Loss:
$5
Cons:
  • Have terrible customer service

Preferred solution: Apology

User's recommendation: don't use doordash

Ana A Tvb

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Verified Reviewer

Picked up orders being cancelled

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This is the second time in which I ordered through a partnered restaurant and my order is picked up yet the driver cancels the order and my order never gets delivered. This is stealing and the drivers need to get dealt with. This is happening way too frequently and I'm going to have to raise awareness of this to the public eye.
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User's recommendation: Don't order through DoorDash. They seem to back up their drivers and this new habit