DOORDASH Reviews

Show reviews that mention
order food service customer customer service money delivery door driver refund
Showing 1829 of 24092 reviews Clear filter
Filter review

Late delivery

Ordered Chinese food and was told it would arrive around 7:50 PM. Now the delivery is scheduled for after 8:30PM. Totally unsatisfactory. This food is for my 97 year old mother!

User's recommendation: Use Uber Eats!

View full review
ID
#3155496 Review #3155496 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

Our driver is incompetent

Driver wouldnt answer the phone when we tried to help with directions, then padding the text feed with traffic pictures from a street 3 blocks away. She was incompetent and uncooperative. Dissatisfied immensely, but we called in and the gentleman who helped us was amazing.

User's recommendation: Just go get your food yourself.

View full review
ID
#3148882 Review #3148882 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Cons
  • Lot mistakes
Preferred solution
An employment vetting process

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery items missing

We have used Doordash for years but over the last couple of months all of our deliveries have been shorted items. I understand that the Doordash employee is to verify the order is correct before delivery. That apparently is not happening and someone in our household gets no dinner.

User's recommendation: Use another deliver service other than Doordash.

View full review
ID
#3147641 Review #3147641 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • Delivery
  • Get food delivered
Cons
  • Order incomplete
Preferred solution
Let the company propose a solution
New Reviewer

Bad service

When we received our order it was over hour late and food was cold. Food was played over! The uber driver said she ran out of gas and then said she caught flat tire lying... She never got out car... She had her boyfriend bring me the food...This was my first time with doordash and my last! IM very disappointd

User's recommendation: Better service.

View full review
ID
#3130796 Review #3130796 is a subjective opinion of poster.
Location
Brunswick, Georgia
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Adjustment on charge

Update by user Dec 04, 2021

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Dec 04, 2021
second time full order not delivered i need 7.18 deducted from my bill did not receive 2 diet cokes from salt grass i need 6.00 deducted for tip im tired of this *** and want this adjusted immediately

User's recommendation: don’t use door dash in round rock.

View full review
Resolved
ID
#3125094 Review #3125094 is a subjective opinion of poster.
Location
Round Rock, Texas
Cons
  • How i had to pay extra for a mistake made by doordash
Loss
$13
Preferred solution
Price reduction

Pissed

Never using it again. Have used this company twice and it has let me down BOTH times. Dashers dont follow directs, cherish your last driver was rude when she called me and still didnt follow Covid directions and claimed she returned my order to the store and when I called them she never took the order back. So she kept the food that I PAID FOR. Luckily I have my money back now. But I am none too happy with door dash and more than likely wont be using it again. If I do its to use those credits and not my actual money. Cause at this point its ridiculous.

User's recommendation: Rather walk to the store than use doordash.

View full review
ID
#3124314 Review #3124314 is a subjective opinion of poster.
Location
Plano, Texas

Refund

Still havent received my refunds after a week. Driver refused to wait at a restaurant because the order wasnt ready
View full review
ID
#3124279 Review #3124279 is a subjective opinion of poster.
Location
Windham, New Hampshire

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Placed an order through Walmart and Doordash used for delivery

Update by user Dec 04, 2021

Doordash still refuses to do anything to help me get my order. I have never had a company refuse to make things right with a customer.

Update by user Dec 04, 2021

Doordash said they can’t do anything even though their driver delivered elsewhere

Original review posted by user Dec 04, 2021
I got a notice that my order was delivered with an attached picture. It was not a picture of my residence. I contacted Walmart and Doordash. The first person I spoke with said it would be sent again but she lied. When it didnt come I called back today. The first person I spoke with couldnt my phone number and the second person I spoke with said he couldnt help me. I just wanted Doordash to take responsibility for their driver not being able to read addresses. This was a Christmas gift for my granddaughter. I suggest strongly that you do not order from any store that uses Doordash because if the driver delivers to the wrong address Doordash will do nothing to help you. I will not order from them again

User's recommendation: Do not use Doordash if you want your order delivered.

View full review
ID
#3123697 Review #3123697 is a subjective opinion of poster.
Pros
  • It is convenient if delivered to the right address
  • Can be convenient if your order comes
Cons
  • You cannot trust your order will be delivered
  • Customer service because they refused to do anything
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
It was not delivered to my place and the picture attached that showed where they delivered it was not of my neighborhood. Doordash will not do anything about it. The first person I talked to said they were sending a replacement but it never came. I called today and...
View full review
View full review
ID
#3123642 Review #3123642 is a subjective opinion of poster.
Location
Cincinnati, Ohio
New Reviewer

Failed to make delivery and refused to provide a full refund

DoorDash called me from Sees can to say no one was there to accept the delivery. I asked the driver why he was at Sees when I have an address at . . . . , asked for the delivery at my address, but the Driver said thats too far, and left the delivery at Sees. Door Dash refused to give me a full refund - including the tip! Total fraud! I gave DoorDash and the driver two opportunities to correct this, but no action or refund. This company should be seriously fined by the attorney general for violation of the Consumer Protection Act and commercial fraud.

User's recommendation: Don’s use this company. You are paying in advance for food AND A TIP, with no assurance food will be delivered and no reasonable method of recourse if you don’t receive your order. Most of the drivers seem very suspect.

View full review
ID
#3121633 Review #3121633 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Online service
Loss
$25
Preferred solution
Refund, apology, and some action take to ensure drivers and customer service agents respond appropriately.
New Reviewer

My food never areived

i ordered my food. My food never arrived a picture was just sent of my yard. This happens on Driday night.
View full review
ID
#3099927 Review #3099927 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Loss
$19
Preferred solution
Full refund
New Reviewer

Payment info

Someone answered phone and just sat there saying nothing for 10 minutes. I cant get anyone on the phone to fix my issue. I want to delete payment methods on my account and cant nor can I get anyone to help me fix this issue. Going to delete my account if I cant get any help. Tired of the bs.

User's recommendation: Check other options. Poor customer support.

View full review
ID
#3095405 Review #3095405 is a subjective opinion of poster.
Pros
  • Please call me
Cons
  • When something goes wrong you have no recourse
Loss
$30
Preferred solution
Payment methods deleted from account
New Reviewer

Non Payment of Bonus

I have driven on two separate occasions for DoorDash. Once on Labor Day weekend and the other on 11/1-11/2. DoorDash offered bonuses for those events. $300 for Labor Day and $200 for the second one. I have not been paid for either one!

User's recommendation: Don't drive for Doordash.

View full review
ID
#3090916 Review #3090916 is a subjective opinion of poster.
Location
Nashville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My item never showed and driver never called we called him

The person I talked to I gave every thing she needed and she still couldnt find my order and then a man from door dash called my husband and told him we canceled the order no we didnt after 2 hours of the order saying the man picked it up he went and delivered another item to someone else and totaled his car but yet did not call us to tell us we had to call him. I am handicapped and a call would have been nice to have.
View full review
ID
#3086593 Review #3086593 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Loss
$9
Preferred solution
Full refund
New Reviewer

Refusal to refund

I ordered 1-12 pack Mich Ultra; driver showed up with Modelo. I said that's not what I ordered, he said, IDK how that could happen, looking very disappointed, I said, fine, I'll keep it (only for the benefit of the driver and his tip). I requested a partial refund. They offered my $5. I was charged over $30 for beer and all fees (including tip, of course). Every order I've rec'd is incorrect and I've only ordered a handful of times. And this was their response: Thank you for contacting DoorDash. We are sorry that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request due to the amount of recently processed compensation on your account(s). Sincerely, Maria DoorDash Support DoorDash Help

User's recommendation: Don't use DoorDash.

View full review
ID
#3078371 Review #3078371 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • Convenience
Preferred solution
Deliver product or service ordered