Not resolved
1.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
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This is the first time we used this service ...we do eat at this same steak and shake(witch is what we ordered) often and have always had great service and food...so i know what to exspect...tonight our entire order was wrong we ordered 2 triple cheese steak burgers with eveything and 2 fries...we received one double hambuger plain and 2 half full cold orders of fries...i contacted the driver and he talked a lot without offering any solution to the issue...when i politly but firmly made it clear that i exspected a replacement order or a refund...he flat out refused and became rude and condesending....i said "thanks" and hung up...i then tried to contact the steak and shake. I called 4 times and let it ring for 5+ min each time...no answer...that is when i contacted the doordash customer service directly...ivwas issued a refund...reather a credit...thank you for that...no after spending more than 40 min on this we are still going to bed without dinner...all in all not a great fist exspirence with your company...i can not say id feel comfortable recomending this service...

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

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