Crook working for DoorDash
First experience with Walmart grocery. BE CAREFUL!!! Walmart grocery hires out their deliveries to doordash. The driver, Austin G, called me and states that they were unable to process the full amount of the transaction and he had to pay out of his pocket $124 in cash for my order and that I would have to pay him cash when he got to my house.
Mind you...Two seconds after I placed the order I get a text to my phone saying that the full $288 was taken and put on hold in my account. He says they were only able to process part of the transaction and I needed to pay additional cash when he got here, his first call was $124, which lowered after he spoke with "HQ" and called me back, its now only $62 cash and that Walmart grocery was having issues with authorization for payment saying this was the 6-7 time this has happened Etc. At that point I told him to cancel the order to take it back to the store and I called Walmart grocery. Upon speaking with Walmart grocery they called Walmart in Southgate where the order was placed (while I was on hold) said there were NO issues with processing my payment and that the full amount was put on hold. They had to cancel the order and redo it to send a different driver because I did not trust that he would not alter my groceries that I would be feeding to my 5 children since he was trying to take cash from me as well.
5 min later he shows up at the door and says he got it all taken care of, I dont have to pay anything more. I stated I canceled the order after speaking with Walmart grocery and the store who stated there were no issues with my payment and that corporate said he was to bring the groceries back to the store.
He left my home with all the geoceries saying that he had to pay 'some kid' at Walmart $62 in cash to get them. I told him that he would need to take that up with Walmart. I found out today that he never returned the groceries either.
I spoke with doordash customer service today who called me regarding the formal complaint that Walmart filed on my behalf last night and I was told nothing would be done for me and the fact that he tried to steal cash from me and now due to the situation, my kids and I don't have groceries in the house for 3 to 5 days until the hold is released from my money. Great customer service Doordash.
Reason of review: Order processing issue.
Location: Livonia, Michigan
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