Doordash Contact Information

Customer Service:

  • (650) 681-9470

Legal:

  • (855) 973-1040

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Currently you can call only US numbers.

Headquarters Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:

Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

Social Networks:

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Summary of Doordash Customer Service Calls

36328 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
05:53 AVG CALL DURATION
31% ISSUES RESOLVED

Customers Contact Doordash to Ask about:

Payments and Charges:

  • “I need help to process a payment”
  • “Order from door dash for the first time charged card no order tracking or confirmation”
  • “One of my order drop offs did not confirm and my payments did not show up.”

Shipping and Delivery:

  • “I did not get my peak pay 22.50”
  • “Order was not delivered”
  • “My last order haven't confirmed delivery and I can't dash anymore”

Account:

  • “Cant login”
  • “My dasher account can’t reset password”
  • “I need to log in to”

Cards:

  • “I have not received a receipt but my cards been charged”
  • “My red card is not working”
  • “Doordasher said his card was declined”

Activation/ Cancellation:

  • “I canceled an order but was still charged”
  • “Order canceled. Why?”
  • “Driver locked her keys in her car and the order is over an hour late. I would like to cancel the order”

Request for Information:

  • “To ask a question duh!”
  • “How do I get a refund?”
  • “Map question”

Refund:

  • “Disappointed / refund”
  • “Refund taking too long”
  • “I want a refund for both my press cause they said the don’t take card but they took my money off for both orders”

Website/ Application:

  • “Did an application and I never heard back”
  • “I am needing help updating my doordash application manager”
  • “About my application process”

Employment:

  • “Rating and pay stub”
  • “I am currently a doordash employer I need the app to clock in”
  • “Because I started a new job and don’t have time for door dashing anymore. Also I need got my money for the week I did work for DoorDash.”

Product/ Service:

  • “Dasher has not picked up order and last delivery time”
  • “I delievered an order and didnt get paid for it”
  • “My first referral make the first order and I didn’t get my $7”

Staff:

  • “Too delayed service”
  • “No service”
  • “Unprofessional”

Return/ Replace:

  • “I have not received my replacement card yet”
  • “Ordered food establishment was closed . At that time had credit never had credit returned to account.”
  • “Change area code”

Other:

  • “Our food has not arrived our child went to bed fell asleep . Valled restaurant now food is on the way. Unacceptable”
  • “Adjustment”
  • “Change order”

Doordash Rating Stats

1.8 out of 5 stars
based on 1904 reviews
See all 3913 reviews reviews

Rating stats

  1. 1121 reviews
  2. 363 reviews
  3. 178 reviews
  4. 115 reviews
  5. 127 reviews

About Doordash

Top 5 Likes about Doordash

Choice of restaurants, Easy online ordering process, Delivery guy, Variety, Restaurant selection

Top 5 Dislikes about Doordash

Poor customer service, Worst possible service, Not receiving what i paid for, Failed estimated arrival time, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

Doordash reviews and complaints

Doordash is ranked 31 out of 312 in Food Delivery category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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Doordash Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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