Contact DoorDash Customer Service
Contact Information
DoorDash Phone Numbers
Toll-Free Number:
- (844) 285-0248
Customer Service:
- (650) 681-9470
- (844) 285-0248
Legal Department:
- (855) 973-1040
DoorDash Chat:
DoorDash Email:
Corporate Office Address:
Other Info:
Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.
Help in Social Networks:
Summary of DoorDash Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact DoorDash to Ask about:
Shipping and Delivery Question:
- “Wrong order”
- “No delivery”
- “Delivery issues”
Payments and Charges Question:
- “Unauthorized charges”
- “No payment”
- “Charges on my card that’s not mine” , Review # 1632885
Account Question:
- “Account is not active”
- “Need to reset my account info”
- “Cant access my account”
Activation/ Cancellation Question:
- “Activation”
- “I need to see why my activation kit hasn’t arrived”
- “Reactivate account”
Cards Question:
- “I lost my debit card”
- “Some one is using my card”
- “I haven’t received my bag or card yet”
Refund Question:
- “Complaint and refund”
- “Refund”
- “Refund needed”
Request for Information Question:
- “Schedule question”
- “Questions about account”
- “Questions about how to get started delivering”
Website/ Application Question:
- “Application Follow Up”
- “Want to know how order online”
- “Application problems”
Product/ Service Question:
- “Need to get off your system”
- “Messed up order again”
- “Trying to place an order and I don’t know what the code TBD means and if my order went through”
Staff Question:
- “The service sucks”
- “I have been waiting for my order for over 3 hours and it still hasn’t arrive what kind of service is this ?”
- “Speak to customer service”
Employment Question:
- “Job aplication”
- “To see if I have the job”
- “Job opportunity”
Return/ Replace Question:
- “Return payment”
- “Changing phone number for my account”
- “Changing locations”
Other Question:
- “Can’t see arrival details”
- “Wrong address on order”
- “Was sent wrong product”
About
Pros: Easy ordering, Convenience, Choice of restaurants, Idea of having food delivered, Food
Cons: Customer service, Poor customer service, No way to easily contact customer service, Cold food, Unprofessional
DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.
DoorDash is ranked 28 out of 349 in Food Delivery category
USA, Worldwide, Canada
