Contact Doordash

Edit Business Info

Summary of Doordash Customer Service Calls

19188 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
05:16 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Doordash to Ask about:

Payments and Charges:

  • “Payment taken, cancelled order”
  • “Driver payment issues”
  • “Charged me for a cancelled order”

Shipping and Delivery:

  • “I have my kit and did everything i thought and it wont let me schedule for delivering”
  • “Issues with delivery”
  • “Unable to confirm delivery”

Account:

  • “I cant even set up an account to become a dasher”
  • “My check was not sent to dailypay and I have a negative balance of 177.59”
  • “Pfobls wigh account”

Cards:

  • “Trying to add a new card”
  • “Need the link for receiving a red card in the mail”
  • “My ex changed all my info and now is using my credit card on it”

Refund:

  • “Refund money, did not get what I ordered”
  • “I didnt get my food. Want a refund”
  • “Ripped off of 226.95 and still no refund or contact back”

Cancellation:

  • “Order cancel”
  • “Cancellation”
  • “Order cancelled”

Website/ Application:

  • “Application help”
  • “Filling out application want take my birthday”
  • “Inquiring about application”

Employment:

  • “I need my 1099 tax Retund”
  • “1099”
  • “How to get my paystub”

Staff:

  • “Cannot find a way to speak to a customer service person....going to stop with door dash”
  • “Horrible customer service”
  • “Poor service”

Product/ Service quality:

  • “I am a driver for door dash broke my old phone having trouble getting the driver app back”
  • “Dasher support”
  • “Poor dasher attitude”

Return/ Replace:

  • “My money was not returned to my card”
  • “I need to replace my red card.”
  • “Tablet repair/ replace”

Other:

  • “I am a faster and I got a new phone and email address and I cannot log on”
  • “Not workong”
  • “Food very late and cold”

About Doordash

Top 5 Likes about Doordash

Choice of restaurants, Easy online ordering process, Delivery guy, Restaurant selection, Variety

Top 5 Dislikes about Doordash

Poor customer service, Failed estimated arrival time, Worst possible service, Not receiving what i paid for, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

Doordash reviews and complaints

Doordash is ranked 41 out of 299 in Food Delivery category

Area Served

USA

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

Edit Description
Show

Where Reviews Came From

Doordash Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Doordash to

Grubhub
Grubhub
876 reviews
1.5
Compare
Dominos Pizza
Dominos Pizza
Has verified representatives
2359 reviews
2.1
Compare
Yelp
Yelp
333 reviews
1.4
Compare
Jollibee
Jollibee
137 reviews
1.9
Compare
Foodpanda
Foodpanda
425 reviews
1.4
Compare
Amazon
Amazon
1719 reviews
2.3
Compare
Ubereats
Ubereats
5 reviews
1.9
Compare
ChowNow
ChowNow
25 reviews
1.1
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show
Write a review
Do you have something to say about Doordash? What happened? What can we help you with?
Submit review Don't show this popup