Contact Information

DoorDash Phone Numbers

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248

Legal Department:

  • (855) 973-1040
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DoorDash Email:

Headquarters Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:



Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

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Summary of DoorDash Customer Service Calls

159093 TOTAL
CALLS
48% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DoorDash to Ask about:

Shipping and Delivery Question:

  • “Wrong order”
  • “Didn’t deliver”
  • “I made a delivery from Armando's on South stassney and didn't get paid”

Payments and Charges Question:

  • “Dispute a charge”
  • “Double charged my card”
  • “Payment”

Account Question:

  • “Because the weong amout was sent to my accounts”
  • “Account theft”
  • “Can’t login”

Cards Question:

  • “Card”
  • “My Red Card will not activate”
  • “Need to verify card number”

Activation/ Cancellation Question:

  • “Cancel dash pass help”
  • “To cancel order”
  • “Cancel order”

Refund Question:

  • “Refund money”
  • “Refund”
  • “Refund needed”

Request for Information Question:

  • “About an application”
  • “Employee with question”
  • “Moived to pennselvania and I need to know how to chang my account”

Website/ Application Question:

  • “App not working”
  • “App issues”
  • “App problems”

Product/ Service Question:

  • “Bad food”
  • “Missing items in my order and wrong”
  • “They didnt have my order and still charged me for jt”

Staff Question:

  • “Customer service issue”
  • “Complaint with service”
  • “Need service”

Employment Question:

  • “Job opportunity”
  • “Employment”
  • “Applying for a job at 16 years old”

Return/ Replace Question:

  • “Change address on order”
  • “Return A cart Left at my home by the delivery person”
  • “Replace card”

Other Question:

  • “Lost dash”
  • “I don’t want the food any More”
  • “Worker”

DoorDash Rating Stats

1.9 out of 5 stars
based on 6071 reviews
See all 13571 reviews

Rating trend

About

DoorDash Pros and Cons

Pros: Choice of restaurants, Convenience, Food, Easy ordering, Easy online ordering process

Cons: Poor customer service, No way to easily contact customer service, Unprofessional, Worst possible service, Poor customer service

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash is ranked 28 out of 348 in Food Delivery category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DoorDash Stats

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Number of Reviews

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Number of Calls

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