Contact DoorDash Customer Service
DoorDash Phone Numbers and Emails
Toll-Free Number:
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(855) 431-0459
Customer Service:
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(855) 973-1040Delivery Issues/Refund
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(855) 830-5429DoorDash For Work (US)
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(855) 811-7299Large Order Fulfillment/Catering Orders
DoorDash Emails:
DoorDash Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DoorDash Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DoorDash is 6506819470. 85% of consumers used this number to address their issues and concerns. Meanwhile, 81% of users reported contacting a real person successfully by dialing the phone number 8554310459.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as DoorDash may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DoorDash Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DoorDash is 6506819470. 85% of consumers used this number to address their issues and concerns. Meanwhile, 81% of users reported contacting a real person successfully by dialing the phone number 8554310459.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as DoorDash may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call DoorDash mainly because of product/ service, payments and charges.
28% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact DoorDash is recruiting@doordash.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
DoorDash Website:
DoorDash Help Center:
Corporate Office Address:
How Good is DoorDash's Customer Service?
Summary of DoorDash Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DoorDash?
Shipping and Delivery Question:
- “My order was supposed to be delivered”
- “I have placed an order. And didn't receive all of my order.”
- “Did not deliver all of my order. I called the restaurant. They said that they gave it to him. I have not received it.”
Product/ Service Question:
- “Food not delivered and not refunded”
- “Complaint”
- “Purchased items that were snap items but DoorDash used my debit card. Why?”
Payments and Charges Question:
- “Credit”
- “Double charged”
- “Dispute order”
Account Question:
- “New account”
- “Account deactivated”
- “My dasher account”
Request for Information Question:
- “Help!”
- “Updated my phone number”
- “I need to update my phone number”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel order. Still no driver”
- “They canceled order for technical issue”
Cards Question:
- “Card declined”
- “Someone is trying to use my card”
- “Lost my door dash card”
Refund Question:
- “Refund”
- “A refund for nine dollars”
- “Refund ASAP”
Website/ Application Question:
- “I picked up someone's order. I still have their order in the car. The app kicked me out.”
- “I picked up someone’s order. I still have it in my app will not give me the address to the”
- “Following up on an application”
Return/ Replace Question:
- “Changes on my bank account”
- “Change my number”
- “Incorrect order”
Employment Question:
- “1099”
- “Need my 1099 tax”
- “Can't find my 1099”
Staff Question:
- “DashPass service refund”
- “Poor service”
- “Custumer services”
Other Question:
- “Oder took to long”
- “COD”
- “Can't pick up order”
Compare DoorDash Customer Service To
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