Contact DoorDash Customer Service
Contact Information
DoorDash Phone Numbers
Toll-Free Number:
- (844) 285-0248
Customer Service:
- (650) 681-9470
- (844) 285-0248
Legal Department:
- (855) 973-1040
DoorDash Chat:
DoorDash Email:
Headquarters Address:
Other Info:
Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.
Help in Social Networks:
Summary of DoorDash Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact DoorDash to Ask about:
Shipping and Delivery Question:
- “Didn’t get the package”
- “I did not receive a refund”
- “Im a driver and i tried to wnd my dash and it wouldnt end and i kept getting offers for deliveries that i couldnt take i had a family emergency. My acceptance rate lowered from 80% to 57% in that time and it shouldnt be”
Payments and Charges Question:
- “I was charged for a order I did not received”
- “My bill” , Review # 1517966
- “It was an accident and I was charged off my card I was just trying to cancel it so I can receive my money back”
Account Question:
- “My money got sent to the wrong account”
- “Why would y’all take money out my account”
- “The app won’t let me login to work”
Cards Question:
- “App is giving me trouble with imputting red card”
- “Not taking my card with money on it”
- “My door dash card isn’t working”
Activation/ Cancellation Question:
- “My order keeps canceling but I’m getting charged”
- “I cancelled an order and didn’t receive my money back”
- “This is on ur site n I’m about ready to cancel my order”
Refund Question:
- “Refund on order” , Review # 1517902
- “Did not recieve either of my refund”
- “For refund of money”
Request for Information Question:
- “Can i start my 1 trip without the red card with me”
- “To see how to get information about background removed”
- “Question about working as a Dasher”
Website/ Application Question:
- “DoorDasher Application”
- “Check status of application”
- “Cannot change my phone number in the app or website.”
Product/ Service Question:
- “Took money and I didn’t order anything”
- “Problem with the order and i have another to pick up”
- “Bad food delivered want refund”
Employment Question:
- “Employment questions/issue”
- “I applied for a job and never heard anything back”
- “I miss you my w-2”
Staff Question:
- “Need to come talk to a customer service representative”
- “Poor service and Belligerent driver”
- “Terrible service—dishonest and rude—hung up on me”
Return/ Replace Question:
- “Former dasher want to return had stoped because son was sick he is better and I can get back to making money”
- “Return money”
- “I'm having a problem changing my phone number on my account”
Other Question:
- “...”
- “To change my number and email”
- “Why am i having A hard time signing up to become a dasher”
DoorDash Rating Stats
About DoorDash
Delivery Service, Customer Care, Vehicle Driver, Referral Program, Deal
Account, Mobile Application, Dasher Mobile Application, Debit Card, Website
Choice of restaurants, Convenience, Food, Easy ordering, Easy online ordering process
Poor customer service, Not receiving what i paid for, Worst possible service, Unprofessional, Poor customer service
DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.
DoorDash is ranked 27 out of 341 in Food Delivery category
USA, Worldwide, Canada
