Contact Information

DOORDASH Phone Numbers

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248

Legal Department:

  • (855) 973-1040
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DOORDASH Email:

Corporate Office Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:

Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

Help in Social Networks:

Summary of DOORDASH Customer Service Calls

232231 TOTAL
CALLS
33% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DOORDASH to Ask about:

Shipping and Delivery Question:

  • “Delivery Driver”
  • “Wrong order”
  • “Didn't get order” , Review # 1728675

Payments and Charges Question:

  • “Error charges”
  • “Charged card for wrong amount”
  • “I was charged for something I don't have”

Account Question:

  • “Saying my account is disabled”
  • “Unknown account charge”
  • “Account issues with pay”

Activation/ Cancellation Question:

  • “To cancel an order”
  • “Canceled order”
  • “Want to cancel order”

Cards Question:

  • “Need red card”
  • “My card was charged but the order canceled”
  • “I need a new card”

Refund Question:

  • “Complaint and refund”
  • “Refund”
  • “Refund of money and cancel food. Tooo too long, gps showed sriver went else where”

Product/ Service Question:

  • “Hair in my food”
  • “My phone stopped working today right after I completed my last delivery,I was problem logged on and missed Dashes I want you to know why I was abutly lost contact til now ,I'm ready for tomorrow”
  • “Subscription”

Request for Information Question:

  • “Question about gift card”
  • “Order inquiry”
  • “Background check verification”

Website/ Application Question:

  • “Unable to access application”
  • “Application”
  • “Driver application”

Employment Question:

  • “Employment”
  • “Payroll questions”
  • “Debit card issue”

Staff Question:

  • “Unprofessional driver”
  • “Driver had a rude attitude, did not apologize for being late and not contacting me until I had called them twice. I’ve never been so disappointed and frustrated with a delivery driver. I stood outside for 20 minutes trying to help figure out locati”
  • “Need customer service help”

Return/ Replace Question:

  • “Returning call”
  • “Customer wanted to change address last minute after order was picked up”
  • “Changing number”

Other Question:

  • “Late food”
  • “Need help ordering online”
  • “Order pickup problem” , Review # 1728651

DOORDASH Rating Stats

2.0 out of 5 stars
based on 9149 reviews
See all 19181 reviews

Rating trend

About

Top DOORDASH Services

Delivery Service, Customer Care, Vehicle Driver

Top DOORDASH Products

Account, Mobile Application, Dasher Mobile Application

DOORDASH Pros and Cons

Pros: Convenience, Easy ordering, Choice of restaurants, Easy online ordering process, Convenient

Cons: Customer service, Poor customer service, Cold food, No way to easily contact customer service, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DOORDASH reviews and complaints

DOORDASH is ranked 22 out of 353 in Food Delivery category

Area Served

USA, Worldwide, Canada, Australia

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DOORDASH Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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