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Summary of Doordash Customer Service Calls

24609 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
05:38 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Doordash to Ask about:

Shipping and Delivery:

  • “Made delivery. App says error messages”
  • “Late delivery like super late we are very pissed 3 hour now”
  • “We did not get our order. I would like a refund”

Payments and Charges:

  • “Need help with payment info”
  • “Lost payment”
  • “Charged for an order that never arrived”

Account:

  • “I recieved a kit and cannot setup my account”
  • “Won't log into my account says token has expired”
  • “Problems with my account”

Cards:

  • “I was trying to fill out the bank card info it says it timed out so its blank what do i do i want to work tommorrow”
  • “I have not dashed in over a year and no longer have my red card. I would like to start up again. How do i go about this?”
  • “Card decl8ning”

Activation/ Cancellation:

  • “Canceled order”
  • “Been on hold for over an hour about cancelled order. Now i cant dash cuz i cant unassign the delivery”
  • “I need to know why my customer rating is so low and I don’t want to get deactivated”

Request for Information:

  • “How do I order from doordash”
  • “How to schedule dash”
  • “Want to check my process of application”

Refund:

  • “Refund hasn’t processed”
  • “I want my refund of $29.16 for my canceled order from Nations on 7-26-18 I didn’t receive anything that night for my money.”
  • “Order refund”

Employment:

  • “Can’t start dashing”
  • “Can’t end dash”
  • “Cannot dash”

Website/ Application:

  • “Need help for application”
  • “Trying to reset my door dash application to be a door dasher”
  • “I lost my phone, I can’t download the doordash app on my new phone.”

Staff:

  • “Absolutely horrible service”
  • “Can not locate a service center near me to change my local market”
  • “Terrible service through dennys”

Product/ Service:

  • “Poor food”
  • “Missing items in order again!”
  • “My order as a deliverer didn’t go though”

Return/ Replace:

  • “Can’t change address”
  • “Issue with changing my address”
  • “Changing market location”

Other:

  • “Dasher issu”
  • “Because I receive very low order for instance I receive one order within 2 hours.”
  • “Busted ranch, soggy food”

About Doordash

Top 5 Likes about Doordash

Choice of restaurants, Easy online ordering process, Delivery guy, Variety, Restaurant selection

Top 5 Dislikes about Doordash

Customer service, Worst possible service, Failed estimated arrival time, Unprofessional, Not receiving what i paid for

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

Doordash reviews and complaints

Doordash is ranked 33 out of 280 in Food Delivery category

Area Served

USA

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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