DoorDash Phone Numbers and Emails

Toll-Free Number:

  • (855) 431-0459
Send Message

Customer Service:

  • (855) 830-5429
    DoorDash For Work (US)
  • (650) 681-9470
  • (855) 536-1062

Emergency/ Hotline:

  • (844) 887-2170
    Whistleblower Hotline (US/Canada)

Accessibility:

  • (855) 300-8985

Investors/ Franchising:

  • (855) 643-8439
    Merchant Support - Canada (Français)
  • (855) 973-1040
    Merchant Support - United States (English)
  • (855) 834-8733
    Merchant Support - United States (Español)
  • +61 180 095 8316
    Merchant Support - Australia
  • +1 647 957 7219
    Merchant Support - Canada (English)
  • +6 480 000 1188
    Merchant Support - New Zealand

Sales/ Reservations:

  • (855) 554-5779
    Merchant Sales - US/Canada
  • +61 180 071 7576
    Merchant Sales - Australia

DoorDash Emails:

Customer Service
Investors/ Franchising
Jobs/ Career
Legal
Informal Resolution, Privacy Inquiries
Media
Opt-out of Marketing Emails, Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

DoorDash Website:

DoorDash Help Center:

Corporate Office Address:

DoorDash, Inc.
303 2nd St., South Tower, 8th Fl., Ste 800
San Francisco, California 94107
United States

DoorDash Customer Service Reviews

1.8 / 5
Poor
Pissedconsumer4229816
My order never made it to my door

I never got my issues resolved, my order never made it to my door, I think the drive was lost and when I called door dash they had me on hold for very long time

Read full review
Pissedconsumer4182224
Pie left in parking lot of a golf course in a parking stall
1.0

Ordered a pie as a gift. Driver set it in a parking stall , with direct sun on it, at a public golf course. It was summer in Southern California. When I...

Read full review

How to Contact DoorDash Customer Service?

Most Popular Number:

(855) 431-0459
Total calls: 6 601 Issues resolved: 285 Last call: Jan 27, 2023

What is DoorDash Customer Service Phone Number?

There is a main Doordash phone number (1-855-973-1040) for all issues whether you are a customer, dasher, or merchant. DoorDash also provides a phone number on their Facebook page: 1 650-681-9470.

Contact DoorDash Customer Service Via Online Chat

You can chat with a DoorDash customer service representative in the help center. Choose the category that suits you among Customer, Dasher, and Merchant. Then, click on the chat option. You will be led to a chat form where you will be required to provide your first name, last name, email address, phone number, select a category and subcategory for your issue, and then click on the “Start Chatting” button. Your form will have been submitted and you will be linked with an available chat agent.

What is DoorDash Customer Service Email?

There is a DoorDash email address (support@doordash.com.) provided on their Facebook page that customers, merchants, or dashers can write to directly. Dashers and merchants can also fill the contact form available in the respective dasher and merchant help center section and submit. A DoorDash customer representative should get back with a response via the email address you provide.

Additionally, you can directly message the DoorDash support via their social media pages: Twitter(@DoorDash), Facebook, and Instagram.

The DoorDash address is DoorDash, Inc.,116 New Montgomery Street, 4th Floor,
San Francisco, California 94105, United States.

Summary of DoorDash Customer Service Calls

320K TOTAL
CALLS
06:11 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DoorDash?

Shipping and Delivery Question:

  • “I didnt receive money from delivery”
  • “Wrong order”
  • “Did not receive food order even though text told me it was”

Product/ Service Question:

  • “We never got our food. It was sent to the wrong place. Please let me know what's going on.”
  • “To bring me my food”
  • “I have a violation of not handing food to a person, but I did deliver in handy to her”

Payments and Charges Question:

  • “Unauthorized use of my bank account”
  • “Unrecognized Charge”
  • “Stop charges”

Account Question:

  • “Account access”
  • “Money out my account”
  • “Want to sign in”

Activation/ Cancellation Question:

  • “Activate red card”
  • “I would like to Cancel My Account.”
  • “Canceled an order when i found out their item was discontinued”

Cards Question:

  • “Someone using my card”
  • “I want a PIN number”
  • “Dasher Direct Card”

Request for Information Question:

  • “I need help signing up”
  • “Find out when they send out tax forms”
  • “Placed order last night subway after about an hour they canceled and store called said they were making it”

Refund Question:

  • “Refund money”
  • “Refund”
  • “Refund not received”

Website/ Application Question:

  • “App”
  • “My dasher application”
  • “Problem with application process”

Employment Question:

  • “Get paid”
  • “1099 form”
  • “I need my 1099 form”

Staff Question:

  • “Customer service”
  • “Your charging me for a service I don't have”
  • “I am a Dasher and I want to speak to an American English-speaking manager or executive”

Return/ Replace Question:

  • “Return”
  • “To change address”
  • “I want to return my item”

Other Question:

  • “First time user in it didn't take my code”
  • “Ok”
  • “Not sure if text messages”

About

Related Companies

Trycaviar, DashMart

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 63 out of 317 in Food Delivery category

Area Served

USA, Worldwide, Canada, Australia, Asia

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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