DoorDash Contact Information

Toll-Free Number:

  • (855) 973-1040

Customer Service:

  • (650) 681-9470

Legal:

  • (855) 973-1040
  • (844) 285-0248

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:

Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

Social Networks:

Summary of DoorDash Customer Service Calls

53684 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:58 AVG CALL DURATION
33% ISSUES RESOLVED

Customers Contact DoorDash to Ask about:

Shipping and Delivery:

  • “Rotten food delivery”
  • “I signed up for door Dash delivery driver since I’m on information they confirmed everything but I have not received my red card or have not set up direct deposit and it’s been almost 2 weeks”
  • “Delivery time was 2 hours late”

Payments and Charges:

  • “I have problems with my payment”
  • “Enquiry about charges”
  • “Payment info and car info”

Account:

  • “Can my account be re-activqted”
  • “I don’t have a bank account so I’m not sure how I will get paid”
  • “Am working at hand and my account logout and says account described”

Cards:

  • “Debit card update”
  • “Card stolen and I went to pick up order”
  • “App won’t let me put my card info”

Activation/ Cancellation:

  • “Cancel order that has been sitting over an hour with no dasher”
  • “Reactivate lost red card”
  • “Order getting cancelled”

Request for Information:

  • “I need to soeak to someone about an order”
  • “Question one why the dasher app is not working.”
  • “Questions about dashers route”

Refund:

  • “Refund confirmation”
  • “Help refunding an order”
  • “My food was cold and I want a refund”

Website/ Application:

  • “My application is not working”
  • “Application issues and on a order”
  • “APPLICATION ISSUES ON YOUR END and I have food in the way”

Product/ Service:

  • “Never received an order and in car”
  • “App crashed”
  • “My orders didn’t arrive and you app crashed”

Employment:

  • “I am a dasher Wages not credit in my account”
  • “Need copy of pay stubs”
  • “Id now updated for dasher job”

Staff:

  • “Bad service cold food”
  • “I contact customer service about my dash account being deactivativated”
  • “Customer service wasn’t helpful”

Return/ Replace:

  • “Change”
  • “Download driver app. It wont accept my birth year. It keeps changing it from 1962 to 1990”
  • “For food replacement”

Other:

  • “My food late and cold”
  • “Need with my profile”
  • “Wondering where my food is”

DoorDash Rating Stats

1.9 out of 5 stars
based on 2446 reviews
See all 5414 reviews reviews

Rating stats

  1. 1414 reviews
  2. 447 reviews
  3. 241 reviews
  4. 155 reviews
  5. 189 reviews

Rating trend

About DoorDash

Top 5 Likes about DoorDash

Choice of restaurants, Easy online ordering process, Convenience, Restaurant selection, Delivery guy

Top 5 Dislikes about DoorDash

Poor customer service, Not receiving what i paid for, Worst possible service, Unprofessional, Failed estimated arrival time

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 27 out of 321 in Food Delivery category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

Edit Description

DoorDash Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare DoorDash to

i
Grubhub
Grubhub
1099 reviews
1.4
Compare
Dominos Pizza
Dominos Pizza
Has verified representatives
2915 reviews
2.1
Compare
Yelp
Yelp
441 reviews
1.4
Compare
Schwans
Schwans
566 reviews
2.5
Compare
Jollibee
Jollibee
162 reviews
2.0
Compare


Report

Products and Services Sold by DoorDash

Write a review
Do you have something to say about DoorDash? What happened? What can we help you with?
Submit review Don't show this popup