Contact Information

DOORDASH Phone Numbers

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248

Legal Department:

  • (855) 973-1040
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DOORDASH Email:

Corporate Office Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:

Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

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Summary of DOORDASH Customer Service Calls

218287 TOTAL
CALLS
35% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DOORDASH to Ask about:

Shipping and Delivery Question:

  • “Food not delivered”
  • “I did not get my full order”
  • “Did not get food, but says delivered”

Payments and Charges Question:

  • “Unauthorized charges”
  • “Charged my card”
  • “Charged wrong proce”

Account Question:

  • “My account is being illegally charged”
  • “Saying my account been deactivated or disabled”
  • “Won't let me login”

Activation/ Cancellation Question:

  • “Too cancel my account”
  • “I don’t have my activation kit”
  • “Canceled order before food was made but still charged”

Cards Question:

  • “Becuase the gift card isn’t working” , Review # 1679185
  • “My card wont go through”
  • “Delight card”

Refund Question:

  • “Refund for doorpass”
  • “Refund”
  • “No refund given”

Request for Information Question:

  • “Questions about my background check”
  • “Question about fast pay”
  • “Bad request 400”

Website/ Application Question:

  • “App”
  • “Driver application”
  • “App not working”

Product/ Service Question:

  • “I received bad food and want a refund”
  • “App crashed!!”
  • “Order address change”

Staff Question:

  • “Unhappy with service”
  • “Poor service”
  • “Poor service poor food”

Employment Question:

  • “Paystub”
  • “My employment with door dash”
  • “Trying to apply for a job and it is not working”

Return/ Replace Question:

  • “Change address”
  • “Replace card”
  • “Change address on order”

Other Question:

  • “Incorrect order food not made correctly”
  • “Didn’t get order”
  • “Establishment turned me away due to their tablet not working.”

DOORDASH Rating Stats

2.0 out of 5 stars
based on 8564 reviews
See all 18171 reviews

Rating trend

About

DOORDASH Pros and Cons

Pros: Convenience, Easy ordering, Choice of restaurants, Easy online ordering process, Idea of having food delivered

Cons: Customer service, Poor customer service, No way to easily contact customer service, Cold food, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DOORDASH is ranked 21 out of 352 in Food Delivery category

Area Served

USA, Worldwide, Canada, Australia

Payment Methods

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DOORDASH Stats

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Number of Calls

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