Contact Information

DoorDash Phone Numbers

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248

Legal Department:

  • (855) 973-1040
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DoorDash Email:

Headquarters Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:


Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

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Summary of DoorDash Customer Service Calls

113552 TOTAL
CALLS
68% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DoorDash to Ask about:

Shipping and Delivery Question:

  • “Didn’t get the package”
  • “I did not receive a refund”
  • “Im a driver and i tried to wnd my dash and it wouldnt end and i kept getting offers for deliveries that i couldnt take i had a family emergency. My acceptance rate lowered from 80% to 57% in that time and it shouldnt be”

Payments and Charges Question:

  • “I was charged for a order I did not received”
  • “My bill” , Review # 1517966
  • “It was an accident and I was charged off my card I was just trying to cancel it so I can receive my money back”

Account Question:

  • “My money got sent to the wrong account”
  • “Why would y’all take money out my account”
  • “The app won’t let me login to work”

Cards Question:

  • “App is giving me trouble with imputting red card”
  • “Not taking my card with money on it”
  • “My door dash card isn’t working”

Activation/ Cancellation Question:

  • “My order keeps canceling but I’m getting charged”
  • “I cancelled an order and didn’t receive my money back”
  • “This is on ur site n I’m about ready to cancel my order”

Refund Question:

  • “Refund on order” , Review # 1517902
  • “Did not recieve either of my refund”
  • “For refund of money”

Request for Information Question:

  • “Can i start my 1 trip without the red card with me”
  • “To see how to get information about background removed”
  • “Question about working as a Dasher”

Website/ Application Question:

  • “DoorDasher Application”
  • “Check status of application”
  • “Cannot change my phone number in the app or website.”

Product/ Service Question:

  • “Took money and I didn’t order anything”
  • “Problem with the order and i have another to pick up”
  • “Bad food delivered want refund”

Employment Question:

  • “Employment questions/issue”
  • “I applied for a job and never heard anything back”
  • “I miss you my w-2”

Staff Question:

  • “Need to come talk to a customer service representative”
  • “Poor service and Belligerent driver”
  • “Terrible service—dishonest and rude—hung up on me”

Return/ Replace Question:

  • “Former dasher want to return had stoped because son was sick he is better and I can get back to making money”
  • “Return money”
  • “I'm having a problem changing my phone number on my account”

Other Question:

  • “...”
  • “To change my number and email”
  • “Why am i having A hard time signing up to become a dasher”

DoorDash Rating Stats

1.9 out of 5 stars
based on 4794 reviews
See all 10867 reviews reviews

Rating stats

  1. 2742 reviews
  2. 799 reviews
  3. 474 reviews
  4. 333 reviews
  5. 445 reviews

Rating trend

About DoorDash

Top 5 Likes about DoorDash

Choice of restaurants, Convenience, Food, Easy ordering, Easy online ordering process

Top 5 Dislikes about DoorDash

Poor customer service, Not receiving what i paid for, Worst possible service, Unprofessional, Poor customer service

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 27 out of 341 in Food Delivery category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DoorDash Stats

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