Contact DoorDash Customer Service
DoorDash Phone Numbers and Emails
Toll-Free Number:
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(855) 431-0459
Customer Service:
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(855) 973-1040Delivery Issues/Refund
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(855) 830-5429DoorDash For Work (US)
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(855) 811-7299Large Order Fulfillment/Catering Orders
DoorDash Emails:
Contact Information
DoorDash Website:
DoorDash Help Center:
Corporate Office Address:
DoorDash Customer Service Reviews
I paid $110.21 your disgusting door dash calculations refunded me 17$ then after arguing with your horrible idiotic customer service who cant comprehend refunded 85$ I never asked for that and that doesnt even cover what I actually paid fully as well as they were being very disrespectful and somehow they said an additional refund would be given to cover the rest what kind of 3 part refund joke is that as well as why do I have to argue and fight with anyone over getting my own money back very disgusting employees by the way wasting my time Im a disabled American veteran this is complete *** and I hope it gets fixed and rectified
Harshita
Anna Marie
And 2 other chat agents were extremely unhelpful and one was disrespectful on the phone that stuff is recorded and logged so fix that
Was promised a refund by Doordash for a delivery that was missing items. That was on 26DEC by Angelica.
Was told refund would be issued within 7-10 days. Nothing. Called again and on 5FEB was told by Valerie that refund would be issued ASAP. Nothing.
Called 11FEB and Elaine said issue was 'escalated' and will see refund in 10-12 days. Nothing. Called 28 FEB and a supervisor, Alice, told me I would see the refund the NEXT DAY. Nothing.
Called 2MAR and Julie gave me the same line. Nothing. Called 4MAR and Debbie said it would be taken care of. All this for a $22.24 refund that Doordash promised me I would see.
This is pathetic especially coming from a company that at one time was skimming off the top to screw their drivers. One would think that was a wake up call and they would be handling issues much better. So friggin' pissed at them and their service and lines of BS that I hear from everyone.
To top this off when the delivery was made and the missing items noticed (order was from Little Caesars) I immediately called the driver who told me he did not have the time to go back and get the items HE forgot! Such poor customer service.
First of all, our food was never delivered to us. It was delivered to the wrong house.
I tried contacting the dasher multiple times with no response. I sent a complaint to customer support, and they said that they would review it. After THREE MINUTES, I received an email saying there had been an "extensive" review of my complaint, and I would not be granted a refund. AGAIN, WE NEVER RECEIVE OUR FOOD AND THE DASHER WOULD NOT RESPOND TO ME!!
I called customer service, and I was told that she would send in an appeal for me. She said I should hear something back within 24 hours. That was three days ago, and I haven't heard a word from anyone. Terrible customer service.
That fact that we never received our food means that our money was stolen from us. I don't understand how Doordash stays in business.
Door dash took my money delivered my food somewhere else and no one will return my money or my food. They have stopped answering and blocked me from the system! This is outrageous!
How Good is DoorDash's Customer Service?
Summary of DoorDash Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DoorDash?
Shipping and Delivery Question:
- “Missing items and incorrect food”
- “Deliveri”
- “My order is not delivered”
Product/ Service Question:
- “We never got out food they delivered it to the wrong house”
- “Phone broke”
- “My order for my food never came.”
Payments and Charges Question:
- “Fraud”
- “Ordered two orders on accident and got charged for two. I never received the second order.”
- “Missing money”
Account Question:
- “My account is deactivated”
- “My account been deactivate it”
- “My account as a driver was deactivated”
Activation/ Cancellation Question:
- “Second time my order was cancelled!!”
- “Reactivate account”
- “Activate my card”
Request for Information Question:
- “I need to know my balane”
- “Never heard back about my application”
- “I need help getting into my dasher account”
Cards Question:
- “Dashercard”
- “Money was taken from my card 9.99 i didn't order anything”
- “Card declined for EZ Pass replenishment”
Refund Question:
- “Refund”
- “Refund error”
- “Refund, driver gave it to wrong person”
Website/ Application Question:
- “Trying to fill out an application”
- “App”
- “Retrieve reapplication info”
Employment Question:
- “I need my w-2 form”
- “W2”
- “1099”
Staff Question:
- “*** service”
- “To see if they have service in brodhead ky”
- “Because I'm a *** customer that pays for the service”
Return/ Replace Question:
- “Trying to change my password and the code is being sent to my old phone number”
- “I need to change my email and phone number”
- “Change my phone number on account”
Other Question:
- “Customer”
- “My order is completely messed up”
- “Dasher”
About
, DashMart
DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.
DoorDash is ranked 73 out of 378 in Food Delivery category
USA, Worldwide, Canada, Australia, Asia
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