Contact Information

DoorDash Phone Numbers

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248

Legal Department:

  • (855) 973-1040
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DoorDash Email:

Corporate Office Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:



Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

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Summary of DoorDash Customer Service Calls

203753 TOTAL
CALLS
38% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DoorDash to Ask about:

Shipping and Delivery Question:

  • “Wrong order”
  • “No delivery”
  • “Delivery issues”

Payments and Charges Question:

  • “Unauthorized charges”
  • “No payment”
  • “Charges on my card that’s not mine” , Review # 1632885

Account Question:

  • “Account is not active”
  • “Need to reset my account info”
  • “Cant access my account”

Activation/ Cancellation Question:

  • “Activation”
  • “I need to see why my activation kit hasn’t arrived”
  • “Reactivate account”

Cards Question:

  • “I lost my debit card”
  • “Some one is using my card”
  • “I haven’t received my bag or card yet”

Refund Question:

  • “Complaint and refund”
  • “Refund”
  • “Refund needed”

Request for Information Question:

  • “Schedule question”
  • “Questions about account”
  • “Questions about how to get started delivering”

Website/ Application Question:

  • “Application Follow Up”
  • “Want to know how order online”
  • “Application problems”

Product/ Service Question:

  • “Need to get off your system”
  • “Messed up order again”
  • “Trying to place an order and I don’t know what the code TBD means and if my order went through”

Staff Question:

  • “The service sucks”
  • “I have been waiting for my order for over 3 hours and it still hasn’t arrive what kind of service is this ?”
  • “Speak to customer service”

Employment Question:

  • “Job aplication”
  • “To see if I have the job”
  • “Job opportunity”

Return/ Replace Question:

  • “Return payment”
  • “Changing phone number for my account”
  • “Changing locations”

Other Question:

  • “Can’t see arrival details”
  • “Wrong address on order”
  • “Was sent wrong product”

DoorDash Rating Stats

1.9 out of 5 stars
based on 7736 reviews
See all 16772 reviews

Rating trend

About

DoorDash Pros and Cons

Pros: Easy ordering, Convenience, Choice of restaurants, Idea of having food delivered, Food

Cons: Customer service, Poor customer service, No way to easily contact customer service, Cold food, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 28 out of 349 in Food Delivery category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DoorDash Stats

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Number of Reviews

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Number of Calls

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