DoorDash Contact Information

Headquarters Address:

DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States

Other Info:

Customer Service Phone Number:

(650) 681 9470
(844) 285 0248


Legal Phone Number:

(855) 973 1040




Depending on your area and local restaurant hours, we begin delivering as early as 8am and run as late as 11pm.

Social Networks:

Summary of DoorDash Customer Service Calls

75406 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
06:09 AVG CALL DURATION
34% ISSUES RESOLVED

Customers Contact DoorDash to Ask about:

Shipping and Delivery:

  • “Im calling because my food was delivered and is missing items”
  • “My delivery guy is not delivering my food”
  • “App saying I didn’t deliver the food”

Payments and Charges:

  • “Over charged on my order”
  • “Missed payment as a dasher”
  • “I was over chargedOver charge”

Account:

  • “Friend used my account to place an order i didnt authorize”
  • “My money was accounted for in my dash”
  • “I can’t log in to my account”

Cards:

  • “My card is declined for no reason the money is there”
  • “Trying to set up delight card”
  • “I cant find my red card yo pay”

Activation/ Cancellation:

  • “Order was canceled”
  • “They are out of what I ordered. DoorDash has 150 people ahead of my yo address my issue, so if you can cancel it please do and explain I need refunded ASAP”
  • “I need to cancel an order and get refund the restaurant has no food”

Refund:

  • “Need refund, restaurant is not taking to go orders”
  • “Order was never made want a refund”
  • “I’m looking for a refund”

Request for Information:

  • “Driver question”
  • “How do I sign up for orientation”
  • “Can I start dashing yet”

Website/ Application:

  • “My application is not workin”
  • “Application malfunction”
  • “I’m a driver and didn’t get paid correctly and the application stopped working”

Employment:

  • “About my W-2 form for 2018”
  • “My name is Tonnica Olloh, I need copies of check stubs for all of November 2018 and all of December 2018 to show Social Security Administation, They wouldn't take the pays on the app.”
  • “To change my address so I can get my w2s”

Product/ Service:

  • “Never received my order and chat is non responsive”
  • “I made a 50 dollar order and didn’t get it”
  • “Missing order and you charged my card”

Staff:

  • “Poor customer service. and I want my money back”
  • “Food not here. Customer service not answering.”
  • “Need to talk to customer service rep”

Return/ Replace:

  • “For my tax returns”
  • “Return my refund”
  • “Need to give my dasher a bigger tip.. I forgot to change address to new one, and she still delivered it to me even though it was farther.”

Other:

  • “Passwoed”
  • “Ordered 90 dollars worth didnt recieve anything we asked to be semd to the hospital had good instruction still dodnt try to comtact me after i called more than 3 times”
  • “Missed a call”

DoorDash Rating Stats

1.9 out of 5 stars
based on 3333 reviews
See all 7577 reviews reviews

Rating stats

  1. 1875 reviews
  2. 590 reviews
  3. 325 reviews
  4. 238 reviews
  5. 305 reviews

Rating trend

About DoorDash

Top 5 Likes about DoorDash

Choice of restaurants, Easy online ordering process, Convenience, Easy ordering, Delivery guy

Top 5 Dislikes about DoorDash

Poor customer service, Not receiving what i paid for, Worst possible service, Unprofessional, No way to easily contact customer service

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 27 out of 325 in Food Delivery category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DoorDash Stats

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