DOORDASH Phone Numbers and Emails

Toll-Free Number:

  • (844) 285-0248

Customer Service:

  • (650) 681-9470
  • (844) 285-0248
  • (855) 973-1040
  • (855) 554-5779

DOORDASH Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Media
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DOORDASH Contact Information

DOORDASH Website:

DOORDASH Online Chat:

Corporate Office Address:

DoorDash, Inc.
303 2nd St, Suite 800
San Francisco, California 94107
United States

Other Info (opening hours):

Other Location:

35 Meadow St,

Brooklyn, NY 11206


801 N Magnolia Ave,

Orlando, FL 32803

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How to Contact DoorDash Customer Service?

DoorDash customer support has a comprehensive help center with dedicated sections for merchants, customers, and dashers. Customers can find answers to the most common questions regarding their accounts, orders, and payments, while dashers can find helpful information about signing up, account management, and how to use the Dasher App. Merchants can find information regarding how to partner with Doordash, updating menus, and technical support. The help center is available in five languages including American English, Australian English, Spanish, Mexican Spanish, and French.

What is DoorDash Customer Service Phone Number?

There is a main Doordash phone number (1-855-973-1040) for all issues whether you are a customer, dasher, or merchant. DoorDash also provides a phone number on their Facebook page: 1 650-681-9470.

Contact DoorDash Customer Service Via Online Chat

You can chat with a DoorDash customer service representative in the help center. Choose the category that suits you among Customer, Dasher, and Merchant. Then, click on the chat option. You will be led to a chat form where you will be required to provide your first name, last name, email address, phone number, select a category and subcategory for your issue, and then click on the “Start Chatting” button. Your form will have been submitted and you will be linked with an available chat agent.

What is DoorDash Customer Service Email?

There is a DoorDash email address (support@doordash.com.) provided on their Facebook page that customers, merchants, or dashers can write to directly. Dashers and merchants can also fill the contact form available in the respective dasher and merchant help center section and submit. A DoorDash customer representative should get back with a response via the email address you provide.

Additionally, you can directly message the DoorDash support via their social media pages: Twitter(@DoorDash), Facebook, and Instagram.

The DoorDash address is DoorDash, Inc.,116 New Montgomery Street, 4th Floor,
San Francisco, California 94105, United States.

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More information

DOORDASH Rating Based on 11.9K Reviews

Rating details

1.8
more details
Customer service
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of DOORDASH Customer Service Calls

290K TOTAL
CALLS
06:10 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DOORDASH Customer Service?

Shipping and Delivery Question:

  • “Poor delivery item dropped at a gate”
  • “Wrong address”
  • “Wrong order”

Product/ Service Question:

  • “Because my food is not here and it's been almost 40 minutes”
  • “Food missing”
  • “Order address messed up”

Payments and Charges Question:

  • “Charge”
  • “It says money was deposited in my account and I have no record of that deposit being made”
  • “Charged twice”

Account Question:

  • “Account hacked”
  • “Reset my account”
  • “Can’t get into account”

Activation/ Cancellation Question:

  • “Activate my account as a driver”
  • “I needed to cancel my order at chipotle because it's a pick up and I meant to say delivery”
  • “My order was cancelled but my payment was not refunded”

Cards Question:

  • “Still haven't received red card or bag”
  • “I ordered a Dasher direct card a month ago and it still has not came in the mail I'm not able to get in touch with dash or direct there's no number for them”
  • “Lost red card”

Request for Information Question:

  • “Concern”
  • “I need to talk someone”
  • “About my order”

Refund Question:

  • “Refund”
  • “Bc I want a refund”
  • “I need a refund or my food. Items were missing from my order”

Website/ Application Question:

  • “App issues”
  • “Application”
  • “App not working”

Employment Question:

  • “Employment”
  • “Pay stubs”
  • “Need my 1099”

Staff Question:

  • “Unhappy with service delivery”
  • “Poorservice”
  • “Horrible service no food”

Return/ Replace Question:

  • “Help with receiving my tax return forms”
  • “Change address”
  • “Replacement order”

Other Question:

  • “Missed items”
  • “Pissed”
  • “Ratings”

About

Top DOORDASH Services

Delivery Service, Customer Care, Vehicle Driver

Top DOORDASH Products

Account, Mobile Application, Dasher Mobile Application

DOORDASH Pros and Cons

Pros: Convenience, Convenient, No pros, I used to like the service, Delivery

Cons: Poor customer service, Cold food, No way to easily contact customer service, No customer service, Unprofessional

Related Companies

Trycaviar, DashMart

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DOORDASH reviews and complaints

DOORDASH is ranked 51 out of 345 in Food Delivery category

Area Served

USA, Worldwide, Canada, Australia, Asia

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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