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Summary of DoorDash Customer Service Calls

21043 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
05:23 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact DoorDash to Ask about:

Payments and Charges:

  • “I’m not received my 2 weeks payment”
  • “Unauthorized delivery”
  • “Dasher having payment problems”

Shipping and Delivery:

  • “Got a ticket because of a delivery”
  • “I don't know why i dont get deliveries”
  • “Questions regarding app and deliverys”

Account:

  • “I did not get paid. It will not allow me to set up my bank account.”
  • “Because I Want My Account Deactivated”
  • “I mean my account status”

Cards:

  • “Order won't go through but it's showing on my credit card”
  • “Never received my order but money was taken from my credit card”
  • “It keeps telling to make sure my red card is filled out, I don’t know what that is”

Refund:

  • “I would like a refund for wrong order”
  • “To get refund on order that never arrived”
  • “Because i never got my refund”

Cancellation:

  • “My money got taken and my order got canceled”
  • “Cancelled my order”
  • “Dasher won’t pick up my order and app won’t let me cancel”

Website/ Application:

  • “Application help”
  • “Filling out application want take my birthday”
  • “Inquiring about application”

Employment:

  • “My pay stub that my school asked me for”
  • “Job opportunity”
  • “I need my 1099 tax Retund”

Staff:

  • “Terrible service extremely late order”
  • “Bad service . Have been waiting over a hour and thirty minutes . Still no food”
  • “Cannot find a way to speak to a customer service person....going to stop with door dash”

Product/ Service quality:

  • “System is stuck on pause so I can’t receive orders”
  • “My order was placed and i never recieved ny order they say it was not in the system”
  • “App crashed in a middle of a order”

Return/ Replace:

  • “My money was not returned to my card”
  • “I need to replace my red card.”
  • “Tablet repair/ replace”

Other:

  • “Driver cannot find address”
  • “New drivers”
  • “Your stupid representative changed my direct deposit info and I'm not happy”

About DoorDash

Top 5 Likes about DoorDash

Choice of restaurants, Easy online ordering process, Delivery guy, Variety, Restaurant selection

Top 5 Dislikes about DoorDash

Poor customer service, Failed estimated arrival time, Worst possible service, Not receiving what i paid for, Unprofessional

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DoorDash reviews and complaints

DoorDash is ranked 41 out of 299 in Food Delivery category

Area Served

USA

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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DoorDash Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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