DOORDASH Phone Numbers and Emails

Toll-Free Number:

  • (844) 285-0248
  • Total calls: 120K
  • Issues resolved: 7.6K
  • Last call:

Customer Service:

  • (650) 681-9470
  • (855) 973-1040
  • (855) 554-5779

DOORDASH Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Media
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DOORDASH Contact Information

DOORDASH Website:

DOORDASH Help Center:

Corporate Office Address:

DoorDash, Inc.
303 2nd St, Suite 800
San Francisco, California 94107
United States

Other Info (opening hours):

Other Location:

35 Meadow St,

Brooklyn, NY 11206


801 N Magnolia Ave,

Orlando, FL 32803

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How to Contact DoorDash Customer Service?

DoorDash customer support has a comprehensive help center with dedicated sections for merchants, customers, and dashers. Customers can find answers to the most common questions regarding their accounts, orders, and payments, while dashers can find helpful information about signing up, account management, and how to use the Dasher App. Merchants can find information regarding how to partner with Doordash, updating menus, and technical support. The help center is available in five languages including American English, Australian English, Spanish, Mexican Spanish, and French.

What is DoorDash Customer Service Phone Number?

There is a main Doordash phone number (1-855-973-1040) for all issues whether you are a customer, dasher, or merchant. DoorDash also provides a phone number on their Facebook page: 1 650-681-9470.

Contact DoorDash Customer Service Via Online Chat

You can chat with a DoorDash customer service representative in the help center. Choose the category that suits you among Customer, Dasher, and Merchant. Then, click on the chat option. You will be led to a chat form where you will be required to provide your first name, last name, email address, phone number, select a category and subcategory for your issue, and then click on the “Start Chatting” button. Your form will have been submitted and you will be linked with an available chat agent.

What is DoorDash Customer Service Email?

There is a DoorDash email address (support@doordash.com.) provided on their Facebook page that customers, merchants, or dashers can write to directly. Dashers and merchants can also fill the contact form available in the respective dasher and merchant help center section and submit. A DoorDash customer representative should get back with a response via the email address you provide.

Additionally, you can directly message the DoorDash support via their social media pages: Twitter(@DoorDash), Facebook, and Instagram.

The DoorDash address is DoorDash, Inc.,116 New Montgomery Street, 4th Floor,
San Francisco, California 94105, United States.

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DOORDASH Rating Based on 12.3K Reviews

Rating details

1.8
more details
Customer service
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of DOORDASH Customer Service Calls

300K TOTAL
CALLS
06:10 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DOORDASH Customer Service?

Shipping and Delivery Question:

  • “Wrong order all together. Pretty sure we received someone else's.”
  • “Wrong address”
  • “Wrong order”

Product/ Service Question:

  • “Work”
  • “Cold food”
  • “Cars not working”

Payments and Charges Question:

  • “Fraudulent charges on my card”
  • “Payment preference”
  • “Payment”

Account Question:

  • “Balance issue”
  • “My account got deactivated”
  • “I have problem with my account”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Canceled order”
  • “My order was canceled in my money was not refund it”

Cards Question:

  • “Haven’t received red card in mail”
  • “Credit card charged twice”
  • “Direct dasher card”

Request for Information Question:

  • “How to use your website”
  • “Question about cancel of school is out”
  • “To request my I-9”

Refund Question:

  • “Cause my order i got was wrong and i want a refund”
  • “Refund”
  • “Never got my refund after order was canceld”

Website/ Application Question:

  • “Application trouble”
  • “Credit application from cancelled order”
  • “The application is saying that I need to have a red card in order to proceed with orders !”

Employment Question:

  • “Employment status”
  • “W2”
  • “W2 Form”

Staff Question:

  • “Service complaint”
  • “Speak to customer service”
  • “Rude dasher”

Return/ Replace Question:

  • “I want my money returned NOW!”
  • “Need to change address I am a driver”
  • “I had to call police on a driver he is to not return to my store he waited for the manger outside and threatened her and my staff”

Other Question:

  • “Wrong dress”
  • “Missed order”
  • “Order issue”

About

Top DOORDASH Services

Delivery Service, Customer Care, Vehicle Driver

Top DOORDASH Products

Account, Mobile Application, Dasher Mobile Application

DOORDASH Pros and Cons

Pros: Convenience, Convenient, No pros, Delivery, I used to like the service

Cons: Awful customer service, Cold food, No way to easily contact customer service, No customer service, Unprofessional

Related Companies

Trycaviar, DashMart

Summary

DoorDash is an on-demand delivery service. The company was founded in 2013. Its headquarters is based in Palo Alto, California, United States of America. DoorDash provides restaurant delivery service from the following areas: Silicon Valley, SF East Bay, Los Angeles, San Francisco, and La Valley. The company cooperates with such restaurants as Fuki Sushi, The Counter, California Pizza Kitchen, Spicekit, and many more. DoorDash is available on a web resource and on mobile. The company provides gift cards for US $25, US $50, US $100, and US $200. The company has more than 100 employees. Customer service is provided by e-mail during normal business hours.

DOORDASH reviews and complaints

DOORDASH is ranked 56 out of 347 in Food Delivery category

Area Served

USA, Worldwide, Canada, Australia, Asia

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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