Doordash - Deceptive Delivery!

292 of 292 Doordash reviews

Update added by user May 28, 2015

Recently, it has come to my attention that DoorDash employees/founders have been posting 5/5 star ratings on review sites including Google +, The Apple Store, and the Android app site.

DoorDash, led by CEO Tony Xu, is also taking advantage of its workers.The drivers are independent contractors, who don’t receive any reimbursements for gas, car wear & tear, parking/toll fees, cancelled orders, and/or phone data plan usage.

DoorDash drivers don’t get any comprehensive auto insurance coverage, overtime pay, stipends to tip restaurant workers, sick leave, vacation days, health insurance, disability insurance, retirement, unemployment compensation, and/or family/medical leave.

Independent contractors are also required to pay self-employment taxes on earnings.

Considering these costs, a wage of close to $10/hour (including tips) can turn into much less than minimum wage.

As if that weren’t enough, DoorDash has also stolen pictures for its advertising campaigns.Please ask yourself if you really want to support a company engaged in such unethical behavior, and trust them with handling your food.

Update added by user Mar 26, 2015

There have been reports that DoorDash has been using restaurant logos & re-selling food without the restaurant's permission.

Original review posted by user Mar 24, 2015

Delightful Delivery?! More like Deceptive Delivery! These guys jack up the prices on their menu items, while making it appear like they are the restaurants' actual prices.

There are no disclaimers on the app that the prices are different, and the only evasive mention of the practice is hidden in their web site FAQs. You would have thought their Ivy League founders could have come up with something more original than common fraud!

Don't be fooled by the quoted delivery fee. It comes out to a lot more once you add on each menu item mark-up, which makes it a scam.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Billing Practices
Staff
Discounts and Special Offers
Website

Reason of review:
Pricing issue
Product or service
Food
Review category
Delivery
review #612734 by
Had an experience with Doordash? Submit review ›
Helpful? 8 Yes 8 4 No 4
Had the same issue 4 Yes 4
292 of 292 Doordash reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Jul 21 #1187857

Thank you for understanding how we feel as drivers:
I posted this here as a review also on the site:
DoorDash Abuse of Drivers - A response to a pissed customer - The truth about Driving for DoorDash
Drivers are also not allowed to check the containers, they are only allowed to deliver what is given to then and thats it. Second DoorDash is a middle man, with an app service and a call center. They don't prepare the food, they just provide a service, to deliver the food. They are based in California with a call center that calls in your orders. As a matter of fact most orders are screwed up though the call center first and then at the restaurant second. The driver has nothing to do with that at all.
Most restaurants don't have a clue DoorDash even placed an order because DoorDash uses some very unethical practices, one of them being: listing restaurants which they have no working relationship with or agreement at all in there app. Two calling in under your name or an assumed name. They don't even want most drivers to say they are from DoorDash if the order is from a non partner restaurant and that just the beginning of the shadiness. Such as price hikes, very little screening most drivers, stealing wages, penalizing drivers for app based malfunctions, ect, ect, ect. The list is very long.
I wont even get into how horrible the Dasher app is for the drivers. The many issues of missing pay when you only get 5 dollars a delivery and make less that min wage ( for
... Show more

3 0 Reply
Anonymous

Jan 30 #1103447

Rip Off Business! (ROB)... They intentionally do not even have any way to contact them. My young daughter calls them, they charging my credit card number, without my permission, over one month, $258 dollars for Subway! Can you say $28.00 sub!
Interesting that their website is immune to any outside contact. I hope that they get seen by who they are.
BEWARE OF DOORDASH!

2 0 Reply
Anonymous

Sep 10, 2015 #1032295

You guys are idiots... its called a business. Businesses have overheads, that is why there are margins, they're not going to offer a service at a loss to them... its their job too
You want food on demand without having to go pick it up? Pay for the convenience.. if you don't want to pay for the convenience, then go pick it up yourself.
As goes for the contractors/deliverers... they don't have to meet KPI's, they can work when they want, they can leave whenever they want.. you can't really expect a huge wage from a job with freedom like that.

6 7 Reply
Anonymous

Dec 15, 2015 #1079272

The objection is not about the specific prices but the fact that they are HIDING it.
How about put the true price of each item and their markup clearly so customers can decide whether the service is worth it or we should use a competitor or pickup the order ourselves?
This is a classic scam!

3 0 Reply
Anonymous

Jan 20 #1097793

Actually that IS disclosed...
This is where due diligence comes into play.
If you're unsure what due diligence involves and who's responsible for it, I suggest a dictionary.

0 4 Reply
Anonymous

Mar 18 #1129986

Sounds like somebody works for DoorDash. What actual customer wants to feel ripped off or have to spend time to dig/research (i.e., do their due diligence) just to figure how much they are getting ripped off by in this scenario? Shady business practice. I foresee failure for this business.

2 2
Anonymous

Jul 29, 2015 #1013393

I quit using doordash after one order after I noticed how bad the menu prices are inflated. I would honestly put up with a small markup for the sake of getting delivery from my favorite Thai place but this is just greedy.
Also I noticed at least one place on there there has their own free delivery.

3 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Doordash. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Doordash.
Filing a new complaint about
×