Not resolved
4.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
1 comment

After an hour (AND A CONFIRMATION EMAIL) from DoorDash that our food would arrive in "48 minutes," I had to call Maggiano's to ask where our order was. Their response?

"Oh, our iPad isn't working so we don't have an order for you."

Our kids went to bed with no dinner and my wife and I ordered from another restaurant and got our food another hour after that.

And, they didn't cancel the order until 9:08 am this morning!!!

I told DoorDash that I not only wanted a credit for the order we never received; but, I also wanted a credit of $75 to use on a future order to make up for this situation. They have not responded.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

Monetary Loss: $75.

Preferred solution: The order that was never delivered to be credited in full AND an additional $75 to use in credits for a future order..

DoorDash Pros: Drivers are nice usually dependable service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
JellyDoll
#1654096

Wow, you sent your kids to bed without dinner but you went ahead and ate take out food without them? Seriously?

Was there NO food in your house at all? You couldn't have made them a PB&J or something? At least, your priorities are screwed.

At most, I hope you get reported to Child Welfare Services. The heck is wrong with you?