DoorDash - Didn't deliver, charged me, and refused to refund
The driver's name was Taylor E, and order was to Sandy, UT. Apparently, the driver is being paid including their tip despite being rude and taking our food.
I ordered from DoorDash and they delivered to the wrong address. The driver was very rude and said they couldn't come to the correct address, and so I offered to come to them. At that point, the driver's girlfriend who was with him took over the call and said I had 5 minutes to get there or they were canceling the order.
I was to the address they tried to deliver within 4 minutes, and the driver had already marked the order delivered.
DoorDash support says the incident is my fault and is refusing to issue a refund or deliver my food.
I will be filing a dispute with my credit card and never using the service again. I suggest you not rely on DoorDash, the drivers don't give a *** and will just steal your food. The company will not support you.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.
DoorDash Cons: Lack of communication, Not taking responsibility for this situation, Not receiving what i paid for.
Location: Salt Lake City, Utah
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