Hello, I am currently a deliverer for Door Dash.
This company has very unprofessional security measures and couldn't care less if they rip you off and take your money.
I expected to wake up with my pay check in my account from doing fast pay. But instead I woke up to a message from Door Dash saying my bank information was changed on my Door Dash account and it said, “if this wasn’t you change your password immediately.”
Sending me a message after the fact someone hacked my account and changed the bank information and received my pay check doesn’t help me.
A huge company that is dealing with people’s money should have a stronger and proper security system that has security questions and sends verification codes to the provided phone number and email of your account during trying to change the info. Not a simple message saying it has been changed giving you no warning but after the fact it’s already been done.
I immediately reached out to a Door Dash payment specialist to report the incident. I sent them all the proof of bank statements and screen shots.
This is a summary of the email I sent them that included all my documented work time and amount of money I (should have) earned.
"I did not get paid for the week of September 10-16th. I worked 22.97 hours and made $361.14. The week of September 17th-23rd I worked 17.23 hours and made $243.66 total. I fast paid on Saturday of that week which up to that point I had made $590.58, which is what should have been deposited right away (the remaining $14.22 was what I made on the Sunday of that week so it wasn’t included in the amount I fast paid which you can see I did receive $14.22 in my bank account).
So, in total I did not receive $590.58 from the dates of September 10th-22nd."
They confirmed that I was hacked and that this can happen occasionally when going through fast pay BUT unfortunately, they could not retrieve the funds back from the scammers account and I should change my password. That is all they were able to do and had to say.
So, I work for Door Dash and put all my time and energy into doing the work and THEY got paid but I receive nothing of the profit they made off of me? Also, not to mention I will be taxed on money I never received?
And I’m not getting paid due to THEIR lack of security measures and through THEIR errors in their fast pay app. I was able to send all documents in and they confirmed I was hacked but this big corporation could do “nothing?” This was a huge amount of money me and my family were depending on for food and bills
I followed their instructions still and changed my password. Today is payment day from this week of work 09/24-10/01 so I went to double check my bank account information to make sure it is mine. I am glad to see I did not do fast pay because again this morning 09/30/2018 the bank information was changed!!! Even after I followed their instructions. So, this is obviously an ongoing issue of hacking that they are not resolving or taking extra measures to protect their workers.
The first email I sent to resolve the issue with Door Dash Payment Specialist was sent 09/23/2018. I filed a complaint on Better Business Bureau on the date of 10/01/2018.
My desired Outcome is that I receive the compensation I rightfully earned because it happened to no fault of my own, but from their lack of security measures through their Fast Pay app. I also want the company to take in consideration to invest in improving their security systems for changing bank information through their apps.
Reason of review: Work Experience or Job Application.
Monetary Loss: $590.
Preferred solution: Full refund.
I didn't like: Blaming drivers for issue in app, Sacmmed, Fast pay, Paycheck practices, Reliability.