Walnut Creek, California
Not resolved
2 comments

door dash keeps on mess up the orders and not inform us that they changed our orders. or ordered wrong food instead of read our instructions.

Do not waste your time with the door dash otherwise you will be disappointed and annoyed that you wasted your money on something that you did not ordered in first place. they haven't fully refund on my latest order that was messed up (5 items were messed up out of 6 items). the three items were replaced from pork to steak, without asking us. There is a big difference between those meats!

They did not follow the simple special instructions such as no tomatoes, so on....

they did not do what we requested. It made me feel like I just throw the money into trash instead getting exactly what we ordered.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: order was messed up (5 out of 6 items) three tacos were supposed to be pork but it was steak, they did not follow the special instructions for one of burrito: such as no tomatoes, verde salsa, so on. other burrito is missing few ingredients..

Monetary Loss: $44.

Preferred solution: Full refund.

DoorDash Cons: Missing items, Wrong food.

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Anonymous
#1216983

It is actually probably due to their outsourced crew in the Philippines. They are known to get orders wrong and constantly get complaints.

Anonymous
#1216078

It's not door dashes fault. It's actually the restaurants fault.

Door dash does not touch the food. Only the sack or container it comes in.

It's actually kinda going up to the restaurant and ordering for yourself but they mess up the food. They are the ones who are fixing the food.