Have had several experiences where the food takes 2-3 times longer than promised, but this time was the absolute worst! The app was saying that the food had been picked up 45 minutes ago and was out for delivery when the restaurant was less than ten minutes away...We finally contacted customer service once it had been in except of an hour and a half past the promised time of delivery.
We got different stories about what had happened from several people in customer service some of which were ludicrous suggesting a driver paid for and stole the food...After all of that, they would not issue a refund, only a credit!
Terrible!!! Mistakes happen but the fact that they blatantly lied several times is absolutely unacceptable!
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Order processing issue.