Product: Doordash Customer Care Clear all filters (2232 of 2232 reviews match)
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DoorDash - Because i want to talk to someone ASAP !

I ordered some food and it saying it didn’t go through which I’m confused because I have money on my card and you guys didn’t put my money back on my card !!! I’m not happy and I didn’t receive my food last time I used this app my food came so what’s the problem
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Author
Service
Doordash Customer Care
Reason of review
Order processing issue
Loss
$29
Preferred solution
Full refund
Review #1579007 is a subjective opinion of poster.
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DoorDash - Missing items

1.6
Details
I requested plates, hot sauce, and cutlery and there was none sent to me. I spent 45 minutes on the phone with the owner of the restaurant who was arguing with me and also with your customer service line instead of inside with my group that was waiting for food. Your service continues to disappoint me.
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Doordash Customer Care
Review #1578910 is a subjective opinion of poster.
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DoorDash - Cancelled order when ready

5.0
Details
Excellent customer service and great representation
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Service
Doordash Customer Care
Reason of review
Good customer service
Review #1578516 is a subjective opinion of poster.
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DoorDash - Cancel order

I tried to cancel my order so when I called the company no one answered the phone
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Author
Service
Doordash Customer Care
Reason of review
Order processing issue
Loss
$14
Preferred solution
Full refund
Review #1578449 is a subjective opinion of poster.
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DoorDash - Refund

2.0
Details
1st the agent just disconnected the call.... I was due $12.99 refund from merchant and door dash only credited $6. I would Like the remainder of my refund.
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Author
Service
Doordash Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$13
Preferred solution
Full refund
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Review #1578298 is a subjective opinion of poster.
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DoorDash - Did not get incentive

1.5
Details
I did not receive my incentive for referring someone and the person I referred did not receive his seven dollars off his order. I was promised a supervisor call back and never received one Horible customer Service and false advertising
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Service
Doordash Customer Care
Reason of review
No incentive for my referral or for the person I referred and no help from door Dash customer service chat line
Loss
$27
Preferred solution
Price reduction
Tags
  • No Incentive False Advertising
Review #1578211 is a subjective opinion of poster.
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DoorDash - Fraudulent order

1.0
Details
DoorDash - Fraudulent order
live chat option costumer service
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Author
Service
Doordash Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
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Review #1578207 is a subjective opinion of poster.
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DoorDash - Coupon code not working

1.0
Details
We were staying at a hotel and was given a free delivery code that would not work or recognize we were at the hotel. Then i has to wait for customer service to figure out the problem which room way longer than it should have.
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Doordash Customer Care
Review #1578150 is a subjective opinion of poster.
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DoorDash - Weekly pay

1.0
Details
Not sending me my money
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Author
Service
Doordash Customer Care
Reason of review
Poor customer service
Loss
$113
Preferred solution
Let the company propose a solution
Review #1578004 is a subjective opinion of poster.
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DoorDash won’t pay dashers!

I’ve been driving for DoorDash for the past few months. This week I made 117$ in 3 days! I was so excited that I used their fast pay system to cash out. Unfortunately I received a confirmation email saying they paid, but no actual payment. I sent them proof that the deposit was never made, and even referred them to call my bank. NADA! They refuse to help, or to reissue the payment. Either they think I’m lying or just don’t care to do their jobs and investigate further. Be careful! I could forgive a mistake, but the outright refusal to make it right is disgusting!
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Service
Doordash Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$116
Preferred solution
Let the company propose a solution
Tags
  • Dasher Not Compensated
Review #1577832 is a subjective opinion of poster.
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