Product: Doordash Customer Care Clear all filters (2867 of 2867 reviews match)
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DOORDASH - I need a refund for food that never came

1.4
Details
My order was going to the wrong address and when I called to change it the dasher said it was out of his range to deliver and I was wondering if I could Receive a refund or dash credits.
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Review
#1709024 Review #1709024 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • No one seams to know how to solve a simple problem
  • Poor communication with support
Reason of review
Poor customer service
Loss
$41
Preferred solution
Full refund
Tags
  • Charged For Food Not Delivered

DOORDASH in Keyport, New Jersey - I didn't get to drop my food because the app went blank in the middle of me arrived

5.0
Details
Representative was very nice she took care of everything
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Review
#1708862 Review #1708862 is a subjective opinion of poster.
Service
Doordash Customer Care
1.0
Details
My delivery only contained 2 of the 5 meals ordered. When I told the delivery man, he told me to call doordash. DoorDash told me to call Chipotle. Chipotle told me to call doordash. That representative told me the driver refused to return to the store to get the rest...
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Review
#1708236 Review #1708236 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • You get screwed because of their issues
  • No accountability for missing or incorrect items
Reason of review
Poor customer service
Loss
$49
Preferred solution
Let the company propose a solution
Tags
  • unethical

DOORDASH in Boston, Massachusetts - Stay far far away

Cancelled dash pass. Paid 9.99 a month plus 4.99 delivery fees every delivery plus 18percent fees plus tips. Then checked bank statement you still took the 9,99 after I cancelled I don’t have dash pass so I can’t recancell can only sign up but you took the money. Can’t call customer service because your folks are over in India can’t even hire Americans. Sad
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Review
#1708018 Review #1708018 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

DOORDASH - User Uber Eats!

1.8
Details
Screwed up four different orders I placed. They offered me credit instead of asking me what was wrong and why I thought the credit was insufficient. I then told them I would be calling my credit card company to fight Charges, then all of a sudden, they agreed with me and I received all of my money back. Do not use this company! Ever!
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Review
#1707995 Review #1707995 is a subjective opinion of poster.
Service
Doordash Customer Care
DOORDASH - Horrible customer service experience
I ordered food from a Popeyes location that sent me a text message that confirmed receipt of my order through Door Dash...The Dasher contacted me to tell me that Popeyes is telling her that there was never an order confirmed through them and they were about to close......
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Review
#1707193 Review #1707193 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Never received order
Cons
  • Misleading
Reason of review
Poor customer service
Loss
$23
Preferred solution
Full refund
Tags
  • Take Money But Dont Receive Items

DOORDASH - DONT USE

1.0
Details
After placing my order (multiple people) upon time for it to be delivered, I received notice (not via text as normal) but on my account, that they did not pick up from Zoe's....
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Review
#1707072 Review #1707072 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Quick and easy to use
Cons
  • Never received my food
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Did Not Deliver Product Cancelled

DOORDASH - I have Ihop in my cart for 2 items. I would to delete Ihop and order something else

1.0
Details
They don’t no how to delete items out of your cart
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Review
#1706984 Review #1706984 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DOORDASH in Duluth, Minnesota - Never used before.

1.0
Details
no one ever called me back. you owe me a refund of two months because you have charged me again. please contact me at phone number 218-221-2769.
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Review
#1706577 Review #1706577 is a subjective opinion of poster.
Service
Doordash Customer Care

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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DOORDASH in Brandon, Florida - Unable to access account

No help. CSR could not understand me and i couldn't understand her....
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Review
#1706304 Review #1706304 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Access/ activation issues