Product: Doordash Customer Care Clear all filters (2254 of 2254 reviews match)
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DoorDash - Food has taken 3 hours to arrive. 1 Mile away

4.2
Details
Agent called driver, being delivered. Reimbursement promised
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Author
Service
Doordash Customer Care
Review #1594191 is a subjective opinion of poster.
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DoorDash - Horrible disrespect degrading absolutely not fair to consumers

3.6
Details
DoorDash - Horrible disrespect degrading absolutely not fair to consumers
I order Chinese food that cost $48 and my driver left the store and never came so I call the restaurant and they said they would order it from there store and it cost 40 but the 48 from door dash never got refunded and that’s disrespectful
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Author
Service
Doordash Customer Care
Pros
  • Food is good if you get it
Cons
  • Never showed
  • Credits for doordash after refund like no i want my money
Reason of review
Problem with delivery
Loss
$48
Preferred solution
Full refund
Tags
Review #1594018 is a subjective opinion of poster.
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DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!

1.0
Details
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash provides horrible service!!! Pretty much I had one day left for the free delivery trial and for some reason they STILL charged me for the fee. So, I called them and asked why I was getting charged... they told me that they wanted proof and asked me to send them an email with some screenshots. I did exactly what they said and guess what? .... THEY DIDN'T REPLY!!!! Literally, ghosted me. What made it even more annoying is that they continued to send me their "promotions" but still ignored my issue. HOW PROFESSIONAL. I'm not surprised to see how bad their reviews are. DO NOT SIGN UP OR ORDER FROM DOORDASH. AVOID THE DISAPPOINTMENT!!! Rant over.
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Author
Service
Doordash Customer Care
Cons
  • Shitty service
  • Scandalous
  • Run away
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund
Review #1593892 is a subjective opinion of poster.
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DoorDash - Why did I get charged $9.99

I just saw my bank account I was charged $9.99 for something I never applied for. I don’t even use doordash so why am I being charged for a door dash pass please refund the money
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Author
Service
Doordash Customer Care
Reason of review
Problems with payment
Review #1592906 is a subjective opinion of poster.
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DoorDash - Horrible

1.0
Details
Never heard from customer service. Waiting on the phone for 40+ minutes. Still even at the moment trying to contact someone
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Author
Service
Doordash Customer Care
Reason of review
Poor customer service
Review #1592885 is a subjective opinion of poster.
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DoorDash - Harassing calls

1.0
Details
This evening at 9:15 p.m. Georgia time on the 18th of July I received three harassing calls from doordash threatening messages cussing me out racial slur any all magical things that were said to me about what to suck on them and a big of a *** I was and I appreciate every word that y'all gave to me and when my lawyers hear the message because I did recorded I think they would appreciate it too as well as a judge you have messed with the wrong person this time you said you got Plenty of lawyers you're going to need them have a good and blessed day thank you
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Author
Service
Doordash Customer Care
Reason of review
Poor customer service
Review #1592864 is a subjective opinion of poster.
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DoorDash - My phone number is used on an old account

1.0
Details
My phone number was being used in different states that I don’t live in and I kept getting calls saying my food was being delivered.
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Author
Service
Doordash Customer Care
Review #1592476 is a subjective opinion of poster.
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DoorDash - No response to complaint or refund

Herb helped me to adjust the incorrect items sent from WaWas and charges for items not received. Herb was patient and professional when listening and correcting my issue. Thank you
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Author
Service
Doordash Customer Care
Reason of review
Good customer service
Review #1589994 is a subjective opinion of poster.
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DoorDash - Order cancellation

4.4
Details
I called customer service and he told me he will cancel it.
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Author
Service
Doordash Customer Care
Reason of review
Good customer service
Review #1589087 is a subjective opinion of poster.
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DoorDash - Canceled order

DoorDash - Canceled order
Waited almost an hr before they canceled my order from subway saying it couldn’t fill my order it was nothing extreme
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Author
Service
Doordash Customer Care
Pros
  • Usually get good service
Reason of review
Return, Exchange or Cancellation Policy
Review #1589054 is a subjective opinion of poster.