Product: Doordash Customer Care Clear all filters (83 of 2565 reviews match)
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DoorDash - Customer service issue

1.0
Details
DoorDash - Customer service issue
DoorDash - Customer service issue
DoorDash - Customer service issue
Hello I have spoken to about six different representatives today. About three different representatives has put me on hold and not picked up. The last one I was on hold and finally got an answer after an hour and six minutes. My schedule for early access keeps being deleted and also my early access schedule in general now won’t load at 3 o’clock. Is there anything that can be done?
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Review
#1659577 Review #1659577 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Wouldnt answer the phone
Cons
  • I dont like the customer service skills
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

DoorDash - Did not receive order

DoorDash - Did not receive order
While my order was in progress the app said to contact customer service for ETA. Couldn’t use the live chat since currently it’s unavailable.
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Review
#1648356 Review #1648356 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Easy online ordering process
Cons
  • Charged for food i did not receive
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Full refund

DoorDash in Schaumburg, Illinois - Wrong order and bad service

4.5
Details
DoorDash - Wrong order and bad service
DoorDash - Wrong order and bad service
Food was missing, cups of drinks were half way filled, and the driver was really sketchy
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Review
#1644273 Review #1644273 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash - Refund

1.0
Details
DoorDash - Refund
No one answer and didn’t *** get solved
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Review
#1632471 Review #1632471 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Drivers are nice usually dependable service
Cons
  • Wrong items
  • Constant order mistakes
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Payment dispute
  • Website inaccuracy

DoorDash in Atlanta, Georgia - Card Issue

1.0
Details
DoorDash - Card Issue
I think it’s a card issue. It won’t allow me to order food
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Review
#1624427 Review #1624427 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Card
Preferred solution
Deliver product or service ordered

DoorDash in San Marcos, California - Placed order but restaurant didnt receive order, but i was charged

DoorDash - Placed order but restaurant didnt receive order, but i was charged
Last four of my credit card is 1176 1 hour a go 11am
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Review
#1624261 Review #1624261 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue
1.0
Details
DoorDash - Order never delivered

Update by user Aug 12

i never recieved my order, the button never worked, and i can't get compensation. the order i put didn't have a number for the address so i never recieved it.

i tried contacting the dasher, she didn't respond.

i tried doing a chat, the button never put me through. i...

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Review
#1620903 Review #1620903 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Variety
  • That this was better than eating my shoe leatherut just barely
Cons
  • Refunding
  • Can not get a solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$11
Preferred solution
Full refund
Tags
  • UNHELPFUL
  • Sucks
  • Customer Support Service
  • Inept And Incompetent
  • Money Thieves

DoorDash in New Haven, Connecticut - Unknown purchase on my account

DoorDash - Unknown purchase on my account
Unknown charges on my debit card.
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Review
#1614652 Review #1614652 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash - Bad food want refund

1.7
Details
DoorDash - Bad food want refund
The *** who answered the phone basically told me I was wasting his time and to go online to submit my refund request.... when I told him that was unacceptable, he said he could give me DASH CREDITS for $9 of the $22 I spent. I. AM. PISSED. OFF.
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Review
#1613039 Review #1613039 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • That i practically passed out of starvation
  • Easy to order
  • When it worked the food was still warm but very rarely
Cons
  • Terrible customer support
  • Food always cold
  • Did not refund the full price of the incorrect item
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Tags
  • hidden fees
  • Money Thieves

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - Complain to a horrible door dasher and experience!

1.0
Details
DoorDash - Complain to a horrible door dasher and experience!
So I ordered chipotle and my door dasher calls and I heard him on the phone and he drop my food off at somebody else’s house the food was in the house with the person door shut behind the person and the Dasher took off and I told him that he had sent it to the wrong door he went back to retrieve it there was an issue and he came back to my house with only my chipotle bowl and half a bag of chips I was missing a whole bag of chips guacamole and green chili salsa. I’m very upset and my bowl was also tampered with which I believe I should be in reimbursed for the whole ordeal!!
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Review
#1611944 Review #1611944 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Gave me a partial refund
  • I was ripped off
Cons
  • I didnt get all my food
  • Horrible and unprofessional and disrespectful door dasher
  • No customer service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Tags
  • Customer Service Associate
  • Inappropriate Driver
  • Not Receiving The Correct Order