Product: Doordash Customer Care Clear all filters (2560 of 2558 reviews match)
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3.6
Details
Wanted to reset my password, couldn't get any emails letting my account to be reset, all i want to do is sign into it, they said they sent me a email regarding a password change, haven't received it. Explained they'll call me back in 10 minutes, yet still no call back...
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7 comments
HelpCenter_PissedConsumer
#1569896
On Behalf of Pissed Consumer Help Center
You may find more details on how to reset the password in a DoorDash account according to DoorDash Help Center here: https://doordash.pissedconsumer.com/questions-answers/2.html#question-7932
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Review
#1192045 Review #1192045 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Not having my account being logged into
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
called earlier with the same issue was advised it would be resolved on your end for me to attempt to do it after an hour = and it still does NOT WORK ! I have been trying to do this since last night and nothing is working on either end I would like this resolved...
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23 comments
Anonymous
#1608052

Fast pay is not working for me. Won't send me the text or email code to set it up. I have tried everything multiple times.

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Review
#1297992 Review #1297992 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Not as described/ advertised
Loss
$278
Preferred solution
fast now payment now

DoorDash in Pittsburgh, Pennsylvania - Been trying to reach you guys for two hours

2.2
Details
DoorDash - Been trying to reach you guys for two hours
DoorDash - Been trying to reach you guys for two hours
DoorDash - Been trying to reach you guys for two hours
DoorDash - Been trying to reach you guys for two hours
DoorDash - Been trying to reach you guys for two hours
They are out of what I ordered. DoorDash has 150 people ahead of my yo address my issue, so if you can cancel it please do and explain I need refunded ASAP
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Review
#1472485 Review #1472485 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service
1.2
Details
"The Customer Can Apparently 'Suck it'", says DoorDash
"The Customer Can Apparently 'Suck it'", says DoorDash
"The Customer Can Apparently 'Suck it'", says DoorDash
I have an entire backstory that I could eloquently type out, but I have already written about this so many times, I am just going to insert my "customer service" experience. Short backstory: Every order I made, the order was delivered wrong, massively completely wrong....
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Review
#1574973 Review #1574973 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Lack of empathy
  • Bad customer service
  • I deserve a full refund for the incorrect food
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
Tags
  • Doordash Complaints
  • Doordash Fail
  • Doordash Deception
  • Door Dash Fraud
  • Doordash Customer Service

DoorDash in Schaumburg, Illinois - Wrong order and bad service

4.5
Details
DoorDash - Wrong order and bad service
DoorDash - Wrong order and bad service
Food was missing, cups of drinks were half way filled, and the driver was really sketchy
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Review
#1644273 Review #1644273 is a subjective opinion of poster.
Service
Doordash Customer Care
2.6
Details
I have been trying to update my payment info all week but it keeps saying "unable to verify your identity"I have submitted my id several times but still no progress. Please what can i do? I can't be wasting my money and gas without certainty of getting paid so this...
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Review
#1406596 Review #1406596 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!

1.0
Details
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash provides horrible service!!! Pretty much I had one day left for the free delivery trial and for some reason they STILL charged me for the fee. So, I called them and asked why I was getting charged... they told me that they wanted proof and asked me to send them an email with some screenshots. I did exactly what they said and guess what? .... THEY DIDN'T REPLY!!!! Literally, ghosted me. What made it even more annoying is that they continued to send me their "promotions" but still ignored my issue. HOW PROFESSIONAL. I'm not surprised to see how bad their reviews are. DO NOT SIGN UP OR ORDER FROM DOORDASH. AVOID THE DISAPPOINTMENT!!! Rant over.
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Review
#1593892 Review #1593892 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Run away
  • Scandalous
  • Shitty service
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund
Tags
  • liars
  • scandalous
  • Horrible Serivce
  • Fake
  • Theft

DoorDash in Fayetteville, North Carolina - App issues

DoorDash - App issues
DoorDash - App issues
DoorDash - App issues
DoorDash - App issues
Everything was freezing during orders and they where disappeared
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Review
#1502582 Review #1502582 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue
It was incredibly difficult after entering the wrong address to correct the problem.There is no way to change the address on the website after ordering and no contact info. Additionally, the first time I called customer support the woman ignored my concerned and put me...
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3 comments
Anonymous
#1576094

Door dash is the {{redacted}} worst. All i wanted to do was change my e-mail address and it took 4 hold, 30 minutes and at the end "Why can't you access this e-mail anymore", which I explained multiple times throughout the call. Asked for a supervisor and more hold, and "they're all in a meeting" - {{redacted}}

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Review
#1197041 Review #1197041 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - No refund

2.2
Details
DoorDash - No refund
DoorDash - No refund
Food came cold missing a fry no cheese on my chicken sandwich the gave me a 19.00 credit on a 41.00 order so I called I wanted my full refund and for them to come get the food the first women says she will give me cash the next woman tells me that was a miscommunication like I don’t understand why I’m gods green earth I can have my refund back for the trash food and my fry I did get is full of grease Ana’s didn’t look like a full fry
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Review
#1597744 Review #1597744 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Paying extra for everything
  • Food being cold
  • Missing food
Reason of review
Bad quality
Loss
$41
Preferred solution
Full refund