Product: Doordash Customer Care Rating: 1 Star Clear all filters (738 of 2565 reviews match)
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DoorDash in Turlock, California - Horrible Customer Service

1.0
Details
I had called a couple months ago about a cold meal that took over an hour to get here. I was told they would credit my account. I never got a credit to my account and they say that my email address isn’t the one linked to my account. It is the only email I have ever used or had. They will not tell me where my credits have been placed other than it’s not that email I have provided. So basically the credit is still in their system and hasn’t been used and I can’t access it. To me that is not acceptable.
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Review
#1661047 Review #1661047 is a subjective opinion of poster.
Service
Doordash Customer Care

DoorDash - Refund needed

1.0
Details
It took me a total of 20 minutes on the phone with customer support in order to obtain a full credit for my delivery order. My food was ice cold when it was delivered to me. First they came back with half of my order being credited. I said no way. Then they said that they would 75% credit me. I again said no way. Then they said that they would give me 100% credit. I mean, wow. When I literally have to throw away my food because it tastes disgusting once it gets cold, I shouldn’t have to argue with customer support in order to be fully refunded. I’m not happy with the way they treat customers at all!!!!
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Review
#1660400 Review #1660400 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Full refund
Tags
  • Doordash Lies

DoorDash - Customer service issue

1.0
Details
DoorDash - Customer service issue
DoorDash - Customer service issue
DoorDash - Customer service issue
Hello I have spoken to about six different representatives today. About three different representatives has put me on hold and not picked up. The last one I was on hold and finally got an answer after an hour and six minutes. My schedule for early access keeps being deleted and also my early access schedule in general now won’t load at 3 o’clock. Is there anything that can be done?
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Review
#1659577 Review #1659577 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Wouldnt answer the phone
Cons
  • I dont like the customer service skills
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
WARNING: Be careful ordering through their app or you could get stuck paying for something you never received. My app was set to "Pick Up" orders instead of "Delivery," which I didn't realize when I placed an order (I have never used DoorDash for pick up). I realized...
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Review
#1657679 Review #1657679 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Good food delivery
Cons
  • Failed delivery
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund
Tags
  • Money Thieves

DoorDash - Horrible customer service

1.0
Details
Lately every time I order something the order is messed up, or missing something, so YES I called to let them know every time. On my last order I ordered 9 items , and I only received 7. I advised Door Dash, and was advised because of my so called " history" they would not be refunding me. What history??? Complaining because I paid for something ,and did NOT get it?? Each item was $5.00 and some change,so yes I'm going to call and complain. And if I pay for extra items I expect to get it. So on that note I'm done with Door Dash. It seems they just expect you to just pay for something, and just accept what they deliver to you.
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1 comment
Anonymous
#1748840

I've had the exact same issues

Review
#1654780 Review #1654780 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Order was missing incorrect no follow up like i was told
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Deliver product or service ordered
Tags
  • Customer Care Not Helpful
1.0
Details

Update by user Sep 15

No it was not

Update by user Sep 15

My order first came completely wrong was told it would be delivered again but never came

Original review posted by user Sep 15

My order was not correct so i called customer service they said that they put another order through i never got that order so i called again and it will supposedly delivered but we will see
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Review
#1654633 Review #1654633 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Food being late
  • No actual customer solutions or service
Reason of review
Poor customer service
Loss
$18
Preferred solution
Full refund
Tags
  • Unreliable Delivery
  • No Order Received
  • Bad Customer Complaint Policy

DoorDash in Columbus, Ohio - Worst

1.0
Details
Worst one out there ever! Rude customer service and thieves!!
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Review
#1654177 Review #1654177 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in Poquoson, Virginia - Never Recieved Refund

1.0
Details
Ordered Chipotle on Doordash, was told by both companies Door Dash would be the company to go to for a refund. They told me in three separate phone calls they would be refunding me my money since the dasher did not want to deliver the food to the hospital room and never returned the food to the chipotle. It's been 3 months since this incident still no refund.
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Review
#1654047 Review #1654047 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DoorDash in Maple Valley, Washington - Buyers BEWARE

1.0
Details
If you EVER want to speak with customer service, don't bother. They will not make it possible on their sight to find a phone number or chat. They will suggest you go into chat. That only means "here, read one of our useless articles." THEY DO NOT make it easy or even POSSIBLE to find a chat support to ask anyone anything.
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Review
#1653972 Review #1653972 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - They allowed someone to make purchases with my stolen Visa card

1.0
Details
They refused to refund me my money they collected from thieves who stole my credit card they didn’t even hear me so I’m calling police and better business bureau because I have proof of the scam they allowed
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Review
#1653460 Review #1653460 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
No action to my stolen money
Loss
$19
Preferred solution
Full refund
Tags
  • Robbery