Product: Doordash Customer Care Rating: 3 Stars Clear all filters (89 of 2558 reviews match)
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DoorDash - Customer Service

3.0
Details
Customer service is like I expected it to be. Everything went well.
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Review
#1649115 Review #1649115 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Bad quality
Loss
$19
Preferred solution
Full refund
Tags
  • Food Issues

DoorDash - No answer on phone missing items

3.1
Details
Missing item, held for combined 90 minutes both myself and restaurant
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Review
#1648315 Review #1648315 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Contact me let’s discuss /- value based on time spent, gas, aggravation

Could not get in contact with doordash after the order was mixed up

2.6
Details
We did not get our complete order. I was told to call doordash and I was on hold for 1 hour. My name is Donald Anderson. And my order was from the Omega Restaurant in Downers Grove Illinois. We would like to get a full refund if we could because of the aggravation.
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Review
#1648270 Review #1648270 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue
Loss
$42
Preferred solution
Full refund

DoorDash in Bloomfield, Connecticut - Didn’t get my food or refund

2.6
Details
I didn’t get the refund yet
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Review
#1617456 Review #1617456 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Return, Exchange or Cancellation Policy

DoorDash in San Pablo, California - Canceled pass last month. Got charged again

3.2
Details
Mistake in their part.Doordash
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Review
#1617408 Review #1617408 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment

DoorDash in Cumming, Georgia - My order was canceled but I was charged

3.3
Details
She told me to order again and wait for my refund
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Review
#1614482 Review #1614482 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue
Preferred solution
Full refund

DoorDash in Oakland, California - Need Oscar to return to replace an order for Cheryll

3.3
Details
Hair in food delivery. Company needed to replace with clean order.
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Review
#1603030 Review #1603030 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Bad quality
Loss
$10

DoorDash in Houston, Texas - Food never delivered and can’t order anything anymore

2.6
Details
Customer service bad never got my food and can’t place a new order hours later not helpful
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Review
#1584221 Review #1584221 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Usually good service
Cons
  • Bad customer service
  • Cannot place new orders
  • Food never delivered
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund

DoorDash in Grand Rapids, Michigan - Never received my order and was charged

3.4
Details
Got a full refund of what I was owed
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Review
#1579871 Review #1579871 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - Over charging during tip request

2.5
Details
im a regular customer a doordash, but i have noticed for the 3rd time that when i give a certain amount of tip. the site charges more tip automatically..that i feel is not right since there are delivery fees as well...if this continue again i will use another site to order my food or just go pick up myself and save money on delivery and tip fees. win win for me --thank you
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Review
#1562525 Review #1562525 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Tip should be my choice
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Let the company propose a solution