Product: Doordash Delivery Service Clear all filters (5425 of 5425 reviews match)
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Update by user Apr 24

Called the restaurant and the driver that didn't deliver my food never returned it to the restaurant so where did the food go? Just gets better and better.

Original review posted by user Apr 24

I'm now on hold on the customer service line for almost 25 minutes. I'm switching to another delivery service this will be the last time I use Door Dash. My driver couldn't read the sign outside my office which stands about 5 feet tall unobstructed with letters that...
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Review
#1521004 Review #1521004 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash - Didnt get all my items on my order.

Didn't get my complete order and the driver didn't give a *** just said call customer service. It was clearly shown on the receipt the missing items. When I called I was on hold for over 20 min and still didn't get through. Thanks for an experience I wont be going through again. Will not be using doordash anymore. Jamie B
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Review
#1520993 Review #1520993 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
I submitted and immediately noticed within seconds that my order would not be going to the correct address. The app wouldn't allow me to cancel even though it had been 1-2 minutes since creating the order. The app also wouldn't allow me to change the address. I called...
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Review
#1520972 Review #1520972 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$21
Preferred solution
Full refund

DoorDash - Food was never delivered

1.0
Details
I have been on the phone on hold for more than 30 minutes and no luck. My order was not delivered even though it says it was. I am so frustrated and of course hungry. I was trying Door Dash for the first time and i guess i'll never use them ever again. How unprofessional to charge for a service that was never provided.
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Review
#1520921 Review #1520921 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund

DoorDash - He is taking too long. I want to pick up my own order

4.3
Details
They canceled my order and allowed me to pick up and pay in person
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Review
#1520846 Review #1520846 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash - Worst customer services ever

1.2
Details
If I could give zero stars I would. My food never arrived, when I chatted with help they could not reach the dasher. The offered to re-order or a refund. Over an hour late this was unacceptable compensation. I asked to speak to a manager right away, at this point I have become physically ill from not eating and now will not be able to eat the rest of the day. I have a migraine and am shaky. A manager never got back to me. I did a second chat and he kept telling me he was getting a manager and nothing ever happened. In the end I asked for a full refund and for my subscription to be cancelled. I have a copy of the chat logs to show all that wasn't done for me. I will never use door dash again!!!!!
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Review
#1520595 Review #1520595 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Inaccuracy of my order
  • Not having my food delivered on multiple occasions
  • Refund time to my bank acct
Reason of review
Poor customer service
Loss
$50
Preferred solution
Delivery and a refund

DoorDash - Never got my food

They didn’t bring me my food period
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Review
#1520566 Review #1520566 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash - Missing item from order

4.0
Details
They left out an item, they gave me a credit, I’d rather them just send them out again for the missing item or get it right in the first place but that will have to do I suppose .
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Review
#1520556 Review #1520556 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Hohenwald, Tennessee - Scamming Reps

1.6
Details
I placed a order through door dash. Every time I place a order through door dash something missing. I called told them about it the Rep laughed on the phone to my situation and hung up the phone. I door dash back. This the second time. They give you a credit on your account and take it back off your sc account. So that's my problem. Door Dash service no more. Time to try other food delivery.
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Review
#1520516 Review #1520516 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
1.0
Details
Placed order. Received order. Items missing. Called restaurant and they didn't have those items on their end of the order. Then every time the restaurant adjusted the total to add in extras, I was charged the entire new total. 3 times, totaling $181.22!!! For a $60...
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Review
#1520512 Review #1520512 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Bad quality