Product: Doordash Delivery Service Clear all filters (5425 of 5425 reviews match)
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DoorDash in Richmond, Virginia - Unable to use my promo

3.7
Details
My order was an hour past delivery time. Unfortunately I wasnt notified that they were running late until after the delivery time had passed. I received an apology promo and when I attempted to use it I couldnt. The reason being that the amount of customers that could use it had been reached
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Review
#1656975 Review #1656975 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash - Order charged not received

1.0
Details
Now I received cell bill and charged for calls to company! ***
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Review
#1656957 Review #1656957 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Company practices
  • Doordash is horrible
Reason of review
Charges on cell bill for customer service
Loss
$5
Preferred solution
Let the company propose a solution

DoorDash - Check menu at local stores

3.1
Details
I ordered food from KFC and your app offers things that our local store doesn't offer. And I actually got charged more money than what food I actually got. So went back and looked at menu on web and found a few things you offer that we don't have at our local KFC.
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Review
#1656630 Review #1656630 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • When i use to actually get orders instead of wasting gas
  • Quickness
Cons
  • No accountability for missing or incorrect items
  • Resolution to above listed issues
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • False Advertisment

DoorDash - Complaint about a driver

1.0
Details
Items missing from my order. DoorDash Driver stated that he would return with missing items and never returned. I had to drive to the restaurant in order to retrieve my missing items. Manager was a complete jerk and acted like I was bothering him. Overall, I would like to cancel my subscription with DoorDash because unfortunately this has happened more than 5-10 times.
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Review
#1654834 Review #1654834 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Idea of having food delivered
Cons
  • Driver never came back
  • Always missing items
Reason of review
Problem with delivery
Loss
$4000
Preferred solution
Full refund

DoorDash - Didn’t get my order right

1.0
Details
Need refund for lack of mashed potatoes
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Review
#1654823 Review #1654823 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$2
Preferred solution
Full refund

DoorDash - No communication

I ordered a pizza with MOD for over an hour delivery. There was no communication after the app indicated the delivery time. I called MOD 35 minutes after the delivery time on the app, and they said no one was available. That is terrible customer service! I will never use Doordash again
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Review
#1654813 Review #1654813 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
Tags
  • Doordash Fail

DoorDash - Order issues

1.0
Details
Received a call from a representative, they said there was nothing that could be done. This is ridiculous. No longer will use DoorDash.
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Review
#1654807 Review #1654807 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund

DoorDash - Problem with order

We ordered a pizza from our favorite place. When I answered the door the dasher had the lid half open. Then when I brought the pie in and looked at it it was lopsided and all the cheese was on one side.
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Review
#1654761 Review #1654761 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$23
Preferred solution
Full refund

DoorDash - Poor!

1.0
Details
Second day in a row there were missing items. Wasn’t addressed yesterday when feedback was submitted.
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Review
#1654747 Review #1654747 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Convienvence
Cons
  • Constant order mistakes
  • Not having what i paid for
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - No communication with deliver. Did not respond to text or call.

1.0
Details
Text first to mention please do not knock or ring door bell. After 45 minutes call no answer. Received message from merchant (restaurant). Door Dash pick up order deliver is on the way. Still have not spoke or receive a text. Myself is disabled walk with a walker. Went out side to sit on my walker. To meet with deliver Marcus. Mentioned I text and called. Answer: Marcus mentioned sorry. Waste of money and not good customer oriented.
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Review
#1654738 Review #1654738 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Food the restaurant and the driver
  • No communication
  • Wouldnt answer the phone
Cons
  • Fact that i was scammed out of my order and my money
  • Poor quality food
  • Deliver
Reason of review
First time choosing to order. Too hot salad was old.
Loss
$40
Preferred solution
Full refund