Product: Doordash Delivery Service Clear all filters (5427 of 5425 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.3
Details
I am appalled at what I've gathered is their "official" way of righting a wrong... 1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund. 2. Missing an item?: If you're...
View full review
50 comments
Anonymous
#1717363

I agree completely Ive had many calls w them they claim they sent me refunds for bad food many times but it never shows up in my account they owe me by now close to 60 dollars

View more comments
Review
#784164 Review #784164 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Delivery guy
Cons
  • Poor customer service
  • Missing meals
Reason of review
Terrible company policies
Preferred solution
Let the company propose a solution
Tags
  • Payment dispute
  • Illegal Services
  • Unreliable Delivery
1.0
Details
I placed an order for delivery and was surprised when the restaurant only had a doordash option as I thought they had their own personal delivery person... Anyway I was always skeptical about a random person delivering food that was not associated with the restaurant...
View full review
51 comments
Anonymous
#1732172

same exact thing happened to me.

View more comments
Review
#1044620 Review #1044620 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Fact that i was scammed out of my order and my money
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Tags
  • Behind On Orders
  • Food Issues
  • Driver Disputes
We were able to use one of the cards on an order after doordash declined. We feel this error is door dash not out banks. If you want our business, as we have used you many times in the past, check our orders, you need to correct your system. Plus you need more English...
View full review
14 comments
Anonymous
#1718679

Declined 3 cards, called bank and they said it never ran on their end! Guess im done with door idiots!

View more comments
Review
#1184436 Review #1184436 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Food delivery services are quite common in this city, so when I went online to place an order, I thought nothing of it. My order was set to arrive in 45-60 minutes, which is typical. After waiting an hour and a half, I called the restaurant, and went straight to...
View full review
27 comments
Anonymous
#1692576

This company is absolutely a scam. If anyone is aware that they frequently ask their drivers to pay out of pocket for customers orders then one would fully agree.

View more comments
Review
#838219 Review #838219 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
Resolved
1.7
Details
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery

Update by user Nov 17, 2016

It seems after posting my full experience on this site, BBB, and requesting an update from Tony's e-mail, Alex, gave me a call back about my experience.

In short, Alex refunded my recent lunch that I placed with them. I expected a little more since I did not want to sug...

View full review
3 comments
ShamelessKookaburra857
#1698310

This is a scam. They charged my debit card, never delivered.

I’m out $45 and no food. No one called or anything.

But they sure did charge me in under one minute. Please don’t use this app!!

View more comments
Review
#956852 Review #956852 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.

DoorDash - Door dash driver never came

1.0
Details
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
DoorDash - Door dash driver never came
I am out of town for a business convention and I ordered food at about 1:20am. Door dash driver never came m. It does show the food was picked up but that’s it. I went thru the process and messaged the driver. She said she ran out of gas then she said he door dash card wasn’t working. I fell asleep about 4 am after submitting a complaint and not hearing from the driver since 3am. I feel I’ve been robbed I ordered food , paid for it and never received it. I did see an email and text this morning after I woke up that says the door dash driver tried to deliver at 5:30am.??? 4 hour old food that’s been siting in someone’s car or who knows where . No thank u
View full review
Review
#1514005 Review #1514005 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
DoorDash - Samantha.vassell123@yahoo.com
Begin forwarded message: From: Samantha Vassell Date: July 25, 2018 at 4:45:36 PM EDT To: support@doordash.com Subject: System Failure To Whom This May Concern, For the past 3 days I’ve been unable to complete any dashes as the system has been down. After speaking to...
View full review
Review
#1312993 Review #1312993 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash - Incompetent "Dasher"

1.0
Details
DoorDash - Incompetent "Dasher"
DoorDash - Incompetent "Dasher"
DoorDash - Incompetent "Dasher"
DoorDash - Incompetent "Dasher"
DoorDash - Incompetent "Dasher"
I ordered a meal and the driver sat outside my house for TEN minutes, eating my food and blasting his music. During which, I text him twice to see what the problem was. He never responded and I finally waved him down. The food was half gone, cold, and a complete mess. I didn't even receive the dessert item. I want a full refund immediately. This guy was as low quality as they come: Terry in Killeen, TX. Issue my refund immediately.
View full review
Review
#1639789 Review #1639789 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • All cons
Cons
  • Terrible service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Tags
  • Inappropriate Driver
  • Door Dash Fraud

DoorDash - Never received my Applebees

1.0
Details
DoorDash - Never received my Applebees
DoorDash - Never received my Applebees
DoorDash - Never received my Applebees
DoorDash - Never received my Applebees
DoorDash - Never received my Applebees
I MADE A ORDER THRU APPLEBEES SITE /DELIVERED VIA DOORDASH FOR ME AND MY CO-WORKERS AND NEVER ARRIVED. I SEEN THAT MY ORDERED SAID DELIVERED AND CALL DRIVER 1ST TIME AND SHE CLAIM SHE DIDNT HAVE ANY DELIVERY FROM APPLEBEES, CALL APPLEBEES AND THEY CONFIRMED IT WAS PICKED UP SO I CALLED DRIVER BACK AND SHE SUDDENLY REMEMBERED SHE DROPPED IT OFF TO WRONG ADDRESS TO A WOMEN STANDING OUTSIDE EVEN THOUGH MY INSTRUCTIONS SAID 3RD FLOOR, TURN LEFT AND TELE ROOM.... MY ORDER WAS 81.50 AND TIPPED 25% CLOSE TO 14 BUCKS AND MY FOOD WAS EITHER GAVE AWAY TO A STRANGER OR KEPT BY DRIVER.... IM SO DISAPPOINTED, AND AFTER TALKING TO SEVERAL DOOR DASH REPS AND APPLEBEES NO SOLUTION HAS BEEN MADE.
View full review
Review
#1635492 Review #1635492 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Driver was apologetic
Cons
  • No communication
  • No refund to payment method
  • Never recieved
Reason of review
Return, Exchange or Cancellation Policy
Loss
$82
Preferred solution
Full refund
Tags
  • No Refund At Anytime
  • Terrible
  • Poor Customer Care
  • Lied About Delivery Attempt
  • Lied About Attempt
  • Stolen Food

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash - Don’t have my food

3.6
Details
DoorDash - Don’t have my food
DoorDash - Don’t have my food
DoorDash - Don’t have my food
DoorDash - Don’t have my food
DoorDash - Don’t have my food
This is my first time getting doordash after been recommended by a friend and I have not received my phone (almost 2 hours) which is only a 10 min drive away and I have contacted the driver multiple times and have no received any call back. I called customer service and he said he can cancel my order since it will only arrive at 6:30pm. I have been waiting for almost two hours and certainly do not want to cancel my food since I’ve been waiting on it. However, I am extremely disappointed and dissatisfied with the delivery, communication and customer service from the restaurant, driver and doordash.
View full review
Review
#1519163 Review #1519163 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue