Product: Doordash Delivery Service Clear all filters (19 of 5425 reviews match)
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Resolved
1.0
Details

Update by user Sep 13

NOT RESOLVED

Original review posted by user Sep 13

DO NOT, under ANY circumstances, even THINK about using DoorDash for food delivery. If these comments spare even one individual the stress of dealing with this company, then I am glad to have been of service. I have experienced late deliveries, no...
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Review
#1652954 Review #1652954 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Door dash fails consistently
Cons
  • Doordash fails consistently
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Full refund
Tags
  • unethical
Resolved
1.8
Details

Update by user Sep 02

Complete refund for my items. It took a very long time, and multiple phone calls to reach a representative but the issue was taken care of

Original review posted by user Sep 02

Didn't receive anything that I ordered. Took 20 minutes to get ahold of someone and had a bad connection which I am positive was...
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Review
#1642171 Review #1642171 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Shit
Cons
  • Wrong order
Reason of review
Bad quality
Loss
$41
Preferred solution
Full refund
Tags
  • Wrong Order
Resolved
4.5
Details

Update by user Aug 30

Received Full Refund.

Update by user Aug 30

Contacted Door Dash again by message. They looked into the matter again.

Received message tonight that we were given a full credit in the amount of the transaction of 8/27.

Also, driver was reviewed and action taken. Happy with results and...

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1 comment
Anonymous
#1739613

I didnt get my big order either 3 days ago.... these drivers are stealing food from customers and then lying, the company will keep giving you the run and around but no solutions... im so upset

Review
#1637933 Review #1637933 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Previous to august 27 transaction delivery was okay
Cons
  • Food order was not delivered and did not receive reimbursement
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund
Tags
  • Food Never Arrived
Resolved

Resolved: DoorDash in Metuchen, New Jersey - No sauce in bag when arrived

I spoke to an employee of doordash and he said he would address this concern
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Review
#1617453 Review #1617453 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Convenience for places i eat
Cons
  • Not including all items
Reason of review
Problem with delivery
Loss
$19
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Jul 15

Refund coming

Original review posted by user Jul 15

Ordered around $45 worth of food from Houlihan's. Order got placed and watching the online tracker about 30 minutes after the order was placed it said "Dasher" Karen was at Houlihan's picking up food. I thought since it was a 5-10 minute drive "Karen" would show up any...
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Review
#1588385 Review #1588385 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Order was not delivered
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Resolved
I was offered a credit for the item not received.
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1 comment
ExaltedFinWhale149
#1699371

yes hello I ordered a Watch Pink Floyd and it was a woman's watts and I don't need a woman's watch I was thinking it was a man's watch and I would have accepted it but I do not want a woman's watch on my credit card put it back on my debit card and we will call it even and outside with you some other time thank you very

Review
#1555052 Review #1555052 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Not as described/ advertised
Resolved

Resolved: DoorDash - Never received order

3.2
Details
My order never showed up
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Review
#1553227 Review #1553227 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
Resolved

Resolved: DoorDash in Livonia, Michigan - Food wasn’t delivered

Food wasn’t delivered to appropriate address
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Review
#1489347 Review #1489347 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
Resolved

Resolved: DoorDash - Order was 4+ hours late and I want a refund

A dasher bailed, leaving our order at the restaurant for hours. We tried the chat first, but the agent was unable to assist (instead of cancelling the order, they assigned a new dasher to pick up the old food, requiring us to stay awake until 2am to accept the food that should have arrived before 10pm). That was unacceptable so I called the customer support line. The customer service rep on the phone line was quick to resolve the issue and offered a full refund as well as managing commmunications with the restaurant and new dasher. I couldn’t have asked for a better handling of the situation and only wish that would have been the first experience with DoorDash customer support. Many thanks to the rep on the phone line for the assistance!
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Review
#1463088 Review #1463088 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts
Resolved
1.0
Details
I am extremely upset with DoorDash today. I never had a problem with it until today when I was starving and ordered food. Then when I checked to see where it was it said “delivered” I was confused and waited outside thinking they were coming up the stairs. Nope. They...
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Review
#1455360 Review #1455360 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue