Product: Doordash Delivery Service Rating: 2 Stars Clear all filters (535 of 5425 reviews match)
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DoorDash - My foods missing

1.5
Details
I placed an order for delivery and was alerted by my bank of the charge. I also was advised on doordash is would be here by 8pm. When I check my account or even to get an order update, there’s nothing there
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Review
#1653322 Review #1653322 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • I like food delivery
Cons
  • Inability to follow through on promise
Reason of review
Problem with delivery
Loss
$41
Preferred solution
Full refund

DoorDash - Food never came, never received a call and it said it was delivered

2.1
Details
Called customer care and received my full credit back for the meal supposedly but was still charged money for the same delivery fees I was supposed to get fully reimbursed for
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Review
#1653249 Review #1653249 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash - Food was suppose to arrive 30 min ago

1.5
Details
DoorDash - Food was suppose to arrive 30 min ago
I was tracking order and it said it was 1-3 mins away. The driver had picked it up already. Customer support told me they are still looking for a driver. I don’t understand
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Review
#1652624 Review #1652624 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Havent found any my order is always canceled
Cons
  • If your dasher never arrives you loose food time and money
  • Slow delivery
  • App said driver was 2 mins away that was an hour ago
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Doordash Unhelpful
  • Poor Customer Care

DoorDash in Philadelphia, Pennsylvania - Driver never delivered food

2.3
Details
Driver said he completed the delivery but no one ever even drove down my block let alone call me and give me food. When contacted he ignored for 15 min unril he answered a text and said “contact doordash support” super unprofessional especially on a $50 order. This is like the 6th time ive had this happen to me or people i know its getting ridiculous there needs to be accountability.
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Review
#1652379 Review #1652379 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Kansas City, Missouri - Refund

2.0
Details
My deliver man showed up about 10-15 minutes before the time estimated. I was not home yet and asked if he could wait about 10 minutes so I could get there. He said no longer than 5 minutes. I rushed home and asked him to leave it by my stairs as he walked away someone swiped it and threw it all over the street right in front of his eyes. I SPENT 30$ not only to not receive my food but for the delivery guy to be so rude. I want a refund.
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Review
#1651482 Review #1651482 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Atlanta, Georgia - Have not received my refund

2.0
Details
My order was cancelled by the driver bc he dropped my food. He didn't notify me of this. I contacted the company and spoke to a lady who didn't seem to care. I asked for a supervisor and he promised a refund. That was in August. I called back today to find out the refund was never submitted. Then today, all they can say is I'm sorry. I want my money
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Review
#1648821 Review #1648821 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund

DoorDash in Atlanta, Georgia - Missing food

2.0
Details
I ordered food that didn’t come
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Review
#1647626 Review #1647626 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Mastic, New York - My order never came

2.2
Details
A Door Dasher could not be found for over an hour after I placed my order. I was never notified a Dasher could not be found. I needed the order within a certain time frame and by the time the dasher was found it was too late. Over and hour to wait for just a dasher to be found is outrageous.
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Review
#1646526 Review #1646526 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash - Multi issue

1.8
Details
DoorDash - Multi issue
So i ordered food for myself and 5 other coworkers. We decided to doordash cracker barrel. One of the meals was short 2 parts biscuits and gravy and grits. Then 3 of the other meals were shorted their gravy on their chicken fried chicken. We didnt receive a receipt so we had to go to the store to pick up the receipt. Upon getting the receipt we realized that our $137.00 doordash bill (first time using so it was free delivery) would have been a little over $80.00 in store! So with free delivery why was i charged a extra $50.00 something bucks?! I mean each item had a extra charge difference then what it wouldve been in store! That dont make since the girl who delivered was nice though.
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Review
#1643675 Review #1643675 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Great driver
Cons
  • Attempted double billing
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Rip Off In Billing
  • Horrible Rip Off

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in Polk City, Iowa - Refund of cancelled order

1.6
Details
We ordered DoorDash over 2 weeks ago and after seeing the wait time would be over 45 minutes, we decided to cancel our order. It is now September 2nd and we have yet to receive our refund to our card, as requested. I just got off the phone with door dash customer service and they could not reach their “specialist team” and told me they would reach out via email when they were in and reviewed my case. Waste of time and money.
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Review
#1642250 Review #1642250 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Return, Exchange or Cancellation Policy