Product: Doordash Delivery Service Rating: 5 Stars Clear all filters (106 of 5474 reviews match)
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DoorDash in Charlotte, North Carolina - Horrible

5.0
Details
I ordered form the store twice and they made me cancel it so it charged me twice and my food still hasn’t arrived.
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Review
#1659680 Review #1659680 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Deliver product or service ordered

DoorDash - Trying to cancel order

5.0
Details
They were so pleasant! They offered to cancel my order. However, I declined as the dasher was already approaching the store.
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Review
#1659238 Review #1659238 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Honest return, exchange or cancellation policy

DoorDash in Abilene, Texas - My food never came and i was charged

5.0
Details
My delivery driver took my food for himself with my OWN money.
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Review
#1654613 Review #1654613 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Chandler, Arizona - Order by mistake need to cancel one double order

4.6
Details
I’m not pissed. It was a glitch in the system. Order wouldn’t process and received a notification of a problem. Ordered again...first order went through as did the second. Restaurant called and we straightened it out. They advanced me to call you guys to get a refund which I did.
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Review
#1649225 Review #1649225 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in South Yarmouth, Massachusetts - No food arrived

4.9
Details
My acct was credited and the team was very generous.
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Review
#1639813 Review #1639813 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Brooklyn, New York - MISSING ITEMS ORDERED

5.0
Details
Very cooperative and awesome customer service!
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Review
#1638753 Review #1638753 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Skokie, Illinois - It’s been over an hour for my food

5.0
Details
We got it canceled the food never came
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Review
#1638082 Review #1638082 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund
Resolved
4.5
Details

Update by user Aug 30

Received Full Refund.

Update by user Aug 30

Contacted Door Dash again by message. They looked into the matter again.

Received message tonight that we were given a full credit in the amount of the transaction of 8/27.

Also, driver was reviewed and action taken. Happy with results and...

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1 comment
Anonymous
#1739613

I didnt get my big order either 3 days ago.... these drivers are stealing food from customers and then lying, the company will keep giving you the run and around but no solutions... im so upset

Review
#1637933 Review #1637933 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Previous to august 27 transaction delivery was okay
Cons
  • Food order was not delivered and did not receive reimbursement
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund
Tags
  • Food Never Arrived

DoorDash in Indianapolis, Indiana - Never ordered

5.0
Details
I never got my food and it said that they deliver it
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Review
#1635984 Review #1635984 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

DoorDash in Wilmington, Delaware - Didn’t get food

4.8
Details
Ordered on app food never came.
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Review
#1635591 Review #1635591 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery