I ordered $40 worth of food, and they never came. After it had been 2 hrs and when I checked the status of my order, realized that it said it had been delivered.
Immediately, I decided to chat with customer service. And she said that my dasher had waited at my apartment complex (keep in mind ;he had waited at the complex, not my door) and called me, texted me and still couldn't get ahold of me so he had left. And I never got a text or phone call. Nor did anyone show up at my door the entire time I was home ( I was home from before I placed the order until after I established My food wasn't coming) When I explained to her that I don't care if my food is cold and I just want what I paid for, she said that he was on another delivery and unable to do that.
Then I asked for a refund and she said that because it was my responsibility to keep in contact with them I can't.
I was completely LIVID. Never using this service again.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Order processing issue.