Not resolved
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

Ordered dinner from DoorDash as it was a bit late and I had a hungry family. We decided on Denny’s which is a 10 minute drive.

The driver, conveniently drove past the house before I could run out and stop him. He swiped that we were unavailable and left the food at a front desk. Unfortunately, we don’t have a front desk. So he marked delivered, and we had no food to show for it.

Driver is Edgar from Hemet/San Jacinto area.

To add insult to injury, I contacted DoorDash to explain what just happened. After giving all of the information, I was promptly offered a refund without an option for redelivery. Refund will be in 10 days. I was told by the CSR “This refund is a one time courtesy.” One time courtesy?

For not delivering my food. Anyways, this was the last nail in the coffin as I was an avid DoorDash user, and was treated second rate.

They are facing several lawsuits for bad business practices.

My advice? Steer clear of this company.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment