Product: Doordash Home Delivery Service Rating: 2 Stars Clear all filters (4 of 56 reviews match)
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DoorDash in Hondo, Texas - Overcharged

1.8
Details
I was refunded the tip that I never placed. Very unhappy. Why is there an additional fee for the restaurant? Your company is shadey. I will never use your services again.
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Review
#1577737 Review #1577737 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Reason of review
Pricing issue
Loss
$11
Preferred solution
Price reduction

DoorDash - Cancelled order and still charged

2.0
Details
I ordered from a McDonald’s near by and the tracker said that it was on its way but then they cancelled my order and charged my card
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Review
#1573153 Review #1573153 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • Refund policy
Cons
  • Awful customer service
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
Tags
  • No Refund
2.3
Details
Wrong order. Items missing but charged same as if they wrte there. Delivery person did not speak any English. Could not communicate with her at all....no help.
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1 comment
PristineTigerSalamander
#1677059

They are a sorry company. They RIP you off.

Never offer discounts.

Promotions are few and far between. Seems to be getting worse as a company instead of better.

Review
#1520638 Review #1520638 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Reason of review
Not as described/ advertised
1.9
Details
I received 2 messages from DoorDash telling me to contact my lost driver - neither time did he answer. Also, I'm not sure how he got lost when he literally just picked up the food, unless that status update was a lie. I'm thirty minutes away, how did he get lost 5...
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Review
#1236305 Review #1236305 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • Believing that i was about to eat food
  • Variety
  • Delivery people
Cons
  • False menu prices
  • Not receiving food
  • Being left hungry with no compensation after an extended wait
Reason of review
Multiple issues: Poor customer service, bad quality, problem with delivery, pricing issue, not as described, defective, cancellation policy.
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Doordash Markup
  • Unethical Hiding Of Fees

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts