Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I placed an order for delivery and was surprised when the restaurant only had a doordash option as I thought they had their own personal delivery person... Anyway I was always skeptical about a random person delivering food that was not associated with the restaurant ordered from but the restaurant was only 5mins away so I thought I'd give it a try for the 1st time.

After creating my DD account and putting in my credit card info I was notified in real time about my order. Delivery was estimated 45min but 40min later my realtime display was showing delivered at 4:53pm and here it is 5:05pm??? I left 2 phone numbers for the driver to call upon arrival but received no calls no delivery NOTHING.... I'm out my money and order and have no one to complain to but a live chat session with DD that has been saying "attempting to reach driver" for the past 30+ minutes.

My drivers name was Maria and thats all I know. SCAM!

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Fact that i was scammed out of my order and my money.

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Same thing here no one to complain to. No one that can help


Door dash is a scam and I believe the door dash company is doing the scam as well


I literally just ordered from Pizza Hut who also used doordash to deliver. I never received order Driver lied texting that already delivered. These delivery apps all need to go, they abuse customers charging extra for stealing


Doordash is a scam. I was a dasher and they switched my account info and claimed I gave out my information. They owe me about 300 dollars which they refuse to pay.

to Robbie Brice #1680730

That’s happening to me right now. What should I do ?


Why are they listing restaurants that don’t want to be listed???? Same thing happened to me today, I placed an order then got a call saying the restaurant cancelled the order but would be refunded DoorDash credit. I just called my bank and disputed the transaction.


It's always fun reading comments about *** blaming the company for their own sheer stupidity. LOL.

Don't you guys have any common sense? Try reading about scammers on the internet instead of blaming others for your own stupidity if you've been scammed- By the way try to use google it's free.

to Anonymous #1686214



F them. I placed an order over two hours ago and next thing I know it’s cancelled, no fore warning, and now I’m afraid they won’t refund my money. Now everything is closed and I’m starving


If you go to help and click on any of the following issues they prompt you to , you recieve door dash credits they won’t give you money on your original form of payment but they’ll give you credits I’ve had to do it twice but they always double what you paid

to Nicole #1596315

if you doing it on a desktop and they offer you credits, and you click 'more options' you can get an immediate refund to your card.


Same problem same amount lost to from 7/18/18 to current date have not been refunded.


Doordash drivers are independent contractors, and not direct employees of Doordash. This makes it difficult for the Dasher because they are not getting paid enough per delivery, and customers don't know.

Many Doordash drivers are victims of scam, because scammers are stealing away orders through online. Many drivers have gotten their money stolen by scammers.

I think this person named "Maria" was part of the scam. I hope Doordash fixes this serious problem soon because everyone, Dasher and customer, are being affected.

to Anonymous #1680736

That’s happening to me right now . I need help I lost 210$


door dash is 100% a scam businessthey list restaurants that have never asked to be listed and then take orders.then they try to convince the restaurants to stay with themTHEY ARE 100% SCAM ARTISTS, STAY AWAY


I never heard of DoorDash.com until DoorDash.com caused a pending $00.00 charge to occur on my credit card ... so, is DoorDash.com real or a scam !!!


I'm I doordasher and I'm sorry for what happened in your case if I was your driver for that order I would of made sure u got it. What most likely happened is that your order was passed over by several dashers so when she got the order was already late.

Therefore she probably dropped it. The thing is we are not paid by hour we are paid by delivery we are promised a certain amount 1 dollar from doordash And then the rest to be covered by tip. Most of the time we are driving and lucky to receive 2 deliveries an hour. On average the most we get is 6 dollars per delivery math added up we usually don't even hit mw.

I worked 8 hours last night got 45 dollars for my labor. Doordash pay model pays us very little for your orders.

It's no excuse for what happened to you but I hope it sheds some light on why it happened. The fact is most likely she was offered very little for the order so she probably dropped it and no other doordasher was able or willing to take it.

to EliteBloodhound #1673877

This is completely true because Door Dash will send orders for $4.96 including tips and no Dasher in their right mind will take this order. DoorDash is scamming customers and Dashers! Another FYI for customers tip the Dasher with cash because DoorDash uses customer tips to pay Dashers when customers place a large order.


doordash is a scam I drive for doordash and they have their customer support Representatives change your direct deposit information on Sunday night so you don't get paid Monday morning until after you've already figured out that they've stolen all your money it's too late

to Kameron kennedy #1479658

Yes it's true, I had a call from a fake customer service number and hacked into my account and stole my pay. Doordash is a joke. Customer service is from the Philippines, and these bastards can't help you, worst company to work for.

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