Update by user Dec 08, 2016
After speaking with a senior level manager, this issue was resolved. The company acknowledged that their lack of communication and action needed improvement.
Original review posted by user Dec 08, 2016
Someone hacked my account and ordered $200+ in food at 2am in another state.I called Doordash immediately to let them know this was fraud.
After numerous calls following up regarding the status, I never received a call back from anyone at Doordash. I called again, this time they pinned the issue on me saying I let a friend order on doordash using my account! Seriously? I let someone use my account at 5AM CST when they were ordering at 2AM.
Hey Doordash, WAKE UP, someone inside your company is stealing customer's money.This is called Fraud and I will open an official complaint with the BBB regarding this.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $210. bcaburnay is overall dissatisfied with Doordash. The most disappointing about a product or service at Doordash was fraud Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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