Update by user Dec 08, 2016
After speaking with a senior level manager, this issue was resolved. The company acknowledged that their lack of communication and action needed improvement.
Original review posted by user Dec 08, 2016
Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to let them know this was fraud.
After numerous calls following up regarding the status, I never received a call back from anyone at Doordash. I called again, this time they pinned the issue on me saying I let a friend order on doordash using my account! Seriously? I let someone use my account at 5AM CST when they were ordering at 2AM.
Hey Doordash, WAKE UP, someone inside your company is stealing customer's money. This is called Fraud and I will open an official complaint with the BBB regarding this.
Reason of review: Poor customer service.
Monetary Loss: $210.
Preferred solution: Full refund.
DoorDash Cons: Fraud.