Product: Doordash Mobile Application Clear all filters (615 of 615 reviews match)
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DOORDASH in Santa Ana, California - Terrible Experience

1.0
Details
I placed my order over an hour ago. There has been no update on the app, no notifications, and I’ve been holding to speak with a DoorDash rep now for 43mins. This is absolutely horrible experience. In the app, there is no way to cancel or let someone know that the food order was never received by the restaurant. DoorDash has already taken my money though
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Review
#1674153 Review #1674153 is a subjective opinion of poster.
Product
Doordash Mobile Application
Cons
  • Irresponsible
  • Only to never receive it
Reason of review
Order processing issue
Loss
$20
Preferred solution
Full refund

DOORDASH in Scarborough, Maine - Multiple app issues recently

2.0
Details
Myself and my fiance have tried to use the app multiple times in the past week on separate smartphones. The app will allow you to add items but not access the cart for checkout. We have done everything. Restarted, cleared cache uninstalled and reinstalled etc to no avail. I am now currently using a different food delivery service until you can get these issues addressed.
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Review
#1668194 Review #1668194 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Bad quality

DOORDASH in Langley, British Columbia - Someone changed my password

4.0
Details
They suggested I unlink my Facebook and change my password but the instructions they sent didn’t work ( I think fb must have been updated since ) I changed my password within the app instead
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Review
#1665112 Review #1665112 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Access/ activation issues

DOORDASH - Rating issues

2.6
Details
DOORDASH - Rating issues
On September 20th after I did my deliveries my customer rating went down 6 points from 6.71 to 6.65. This is an error because I didn't do enough deliveries on that day for my customer rating to go down 6 points. I'm a top dasher and this will affect my ratings for the month. Can you please check and correct this error. I have a picture of my ratings before the ratings decrease.
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Review
#1663355 Review #1663355 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Rating Issues
Preferred solution
I need my customer ratings restored to 4.71

DOORDASH in Olney, Maryland - Deactivated account

1.8
Details
My account has been deactivated three times in a row when trying to place an order. I have not been able to use my account in weeks. I’ve gone ahead and submitted a request twice and no one has gotten back to me. So at this point I have no idea what is going on with my account. I try to use doordash while at work or home because I have an infant and I don’t want to drive around and this is vey inconveniencing.
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Review
#1662884 Review #1662884 is a subjective opinion of poster.
Product
Doordash Mobile Application
Pros
  • Dashpass nice when works
Cons
  • Accept order 30 minutes away and pick up time is 10 minutes away
  • Lack of empathy
  • Food incorrect
Reason of review
Poor customer service
Preferred solution
I would like my account to permanently STOP being deactivated.

DOORDASH - Restaurant closed

1.0
Details
The app says the restaurant is closed, but it is open
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Review
#1659697 Review #1659697 is a subjective opinion of poster.
Product
Doordash Mobile Application
Pros
  • Convenience if it actually worked
Cons
  • It was bad
  • Difficulty in contacting the business
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

DOORDASH - Won’t let me select delivery time

Your app never works. I am in a hot spot. Keeps saying dashers needed. Wont let me select end time. Im not gonna give this too many tries. Ive always had trouble even ordering from your app.
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Review
#1650084 Review #1650084 is a subjective opinion of poster.
Product
Doordash Mobile Application
Cons
  • App never works right
Reason of review
Bad quality
Loss
$15

DOORDASH - App not working proper it’s not showing orders

5.0
Details
Last 2 hours in trouble I have order by text messages but not coming in app
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Review
#1648279 Review #1648279 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Damaged or defective

DOORDASH - My app not receiving orders

I received a text message notifying me of a new order but it did not show on my app
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Review
#1648240 Review #1648240 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

DOORDASH in Detroit, Michigan - The app isn’t working

I need my app to work
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Review
#1648228 Review #1648228 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Poor customer service