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My very first and only experience with DoorDash...WORST DECISION EVER!!!

I ordered by food on Jan 18th 2017, my food was not delivered due to the restaurant having trouble with power outages. The driver notified me and I received a call to inform me that I will get a refund in 7days.... WRONG!!! 7 days passed and they stated no its 7-10 BUSINESS days...

well 11 business days passed... I emailed them asking where my refund was, I got a phone call from them... and they asked me to SCREENSHOT MY BANK ACCOUNT to prove I did not get my refund. I chewed their ears off because asking that in the first place is horrendous customer service and completed wrong to ask for bank information.

They stated they would ask their manager what to do next. They emailed me saying "I have now discussed this with my manager and he has asked that you check that they payment was actually taken from your account." I stated yes you took out such and such amount. Then they said "I am going to ask you once again to please provide screenshots of the charge being taken from your account. " I took a screenshot that one transaction to show that they indeed did take money out of my account.

Since then.. NO RESPONSE. I have emailed multiple times to ask for an update.

3.5WEEKS AND STILL NO REFUND!!!!This is a completely RIDICULOUS company that is funded by TRICKING customers and STEALING from them.

Review about: Doordash Delivery Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Stole my money, Customer service.

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Anonymous
Glendale, Arizona, United States #1286112

Call them at 1-855-973-1040 then press 1

user25372791
#1285645

Thats how they operate, using deceit and lies.They always claim the 'deliver did not occur due to an issue at the restaurant.

Whether they claim it was a power outage, and emergency that forced them to close or any other number of excuses they use, you can rest assured its all B.S. and lies. Period.

This is a very deceitful company. Good luck with your refund.

They do not make money by delivering food. They make money by using deceit and lies. They screw their customers, their drivers and the restaurants, and hope people 'will just give up and not waste the time', after being put thru numerous hoops.

Sadly, that is what most do..They finally just give up.And then Door Dash wins.

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